Issues |
| Solutions and Explanations | |
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Your settings are lost after 30 minutes | • | If the TV is in the Store Demo mode, it will reset audio and picture settings every 30 minutes. If you want to change | |
or every time the TV is turned off. |
| the settings from Store Demo mode to Home Use, press the SOURCE button to select TV mode, and go to MENU | |
| - Support - Use Mode. | ||
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You have intermittent loss of audio | • Check the cable connections and reconnect them. | ||
• | Loss of audio or video can be caused by using overly rigid or thick cables. Make sure the cables are flexible enough for | ||
or video. | |||
| long term use. If mounting the TV to the wall, we recommend using cables with 90 degree connectors. | ||
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You see small particles when you |
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look closely at the edge of the frame | • | This is part of the product’s design and is not a defect. | |
of the TV. |
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The PIP menu is not available. | • | PIP functionality is only available when you are using a HDMI or components source. | |
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You turned the TV off 45 minutes | • | It is normal. The TV operates the OTA (Over The Aerial) function itself to upgrade firmware downloaded whilst your | |
ago, and it turned on again. |
| watching TV. | |
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The message “Scrambled Signal” or | • | If you are using a CAM CARD (CI/CI+), check that it is installed into the common interface slot. | |
“Weak or No Signal” appears. | • | If there is still a problem, pull the CAM CARD out of the TV and insert it into the slot again. | |
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There are recurrent picture/sound | • Check and change the signal/source. | ||
issues. | |||
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A reaction may occur between the |
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rubber cushion pads on the base | • To prevent this, use felt pads on any surface of the TV that comes in direct contact with furniture. | ||
stand and the top finish of some | |||
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furniture. |
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The message “This file may not be | • | This may appear because of high bit rate of content. Content generally will play but could experience some playability | |
playable properly.” appears. |
| issue. | |
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✎✎You can keep your TV in optimum operating condition by upgrading to the latest firmware (www.samsung.com → Support) by USB.
✎✎This TFT LED panel uses a panel consisting of sub pixels which require sophisticated technology to produce. However, there may be a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.