Monessen Hearth DBX24C* manual Troubleshooting

OBSERVED PROBLEM

POSSIBLE CAUSE

REMEDY

ODS/pilot lights, but flame

1.

Control knob not fully pressed in.

1.

Press in control knob fully.

goes out when control knob

2. Control knob not pressed in long

2.

After ODS/pilot lights, keep control knob

is released.

enough.

pressed in for 30 seconds.

3.

Manual shutoff valve not fully open.

3.

Fully open manual shutoff valve.

4.

Thermocouple connection loose at

4.

Hand tighten thermocouple connection

control valve.

until snug, then tighten 1/4 turn more.

5.

Pilot flame not touching thermocouple,

5.

Contact local gas company.

which allows thermocouple to cool,

causing pilot flame to go out. This

problem could be caused by either

low gas pressure, or a dirty or partially

clogged ODS/pilot.

6.

Thermocouple damaged.

6.

Replace thermocouple.

7.

Control valve damaged.

7.

Replace control valve.

Burner does not light after

1.

Burner orifice is clogged.

1.

Burner orifice is clogged.

ODS/pilot is lit.

2.

Burner orifice diameter is too small.

2.

Burner orifice diameter is too small.

3.

Inlet gas pressure is too low.

3.

Inlet gas pressure is too low.

Burner backfires during

1. Manifold pressure is too low.

1.

Contact local gas company.

combustion

2. Burner orifice is clogged.

2.

Clean burner or replace burner orifice.

Slight smoke or odor during

1. Burner orifice is clogged or damaged.

1.

Clean burner or replace burner orifice.

initial operation.

2.

Burner is damaged.

2.

Replace burner.

3.

Gas regulator defective.

3.

Replace gas regulator.

Logs appear to smoke after

1. Vapors from paint or curing process of

1.

Problem will stop after a few hours of

initial operation.

logs.

operation. Run the heater with the damper

open if you have one, or open a window

for the first few hours.

2.

Log heater is intended to be smokeless.

Turn OFF heater and call qualified service

person.

Heater produces a whistling

1. Turning control knob to HIGH position

1.

Turn control knob to LOW position and let

noise when burner is lit.

when burner is cold.

warm up for a minute.

2.

Air in gas line.

2.

Operate burner until air is removed from

line. Have gas line checked by local gas

company.

3.

Dirty or partially clogged burner orifices.

3.

Clean burner or replace burner orifice.

No gas to pilot.

1.

LP-regulator shut down due to inlet

1.

Verify LP tank regulator is installed and

pressure too high.

set at 11" to 13" w.c.

2.

Replace regulator on heater.

33D4047

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