Empire Comfort Systems VFSM-30-3 Appliance produces unwanted odors, No gas to pilot

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TROUBLESHOOTING

SYMPTOMS - POSSIBLE CAUSES AND CORRECTION

1.When ignitor button is pressed, there is no spark at ODS/ pilot.

a.Ignitor electrode positioned wrong - Replace pilot.

b.Ignitor electrode is broken - Replace pilot.

c.Ignitor electrode not connected to ignitor cable - Reconnect ignitor cable.

d.Ignitor cable pinched or wet. Keep ignitor cable dry - Free ignitor cable if pinched by any metal or tubing.

e.Broken ignitor cable - Replace ignitor cable.

f.Bad piezo ignitor - Replace piezo ignitor.

2.Appliance produces unwanted odors.

a.Appliance burning vapors from paint, hair spray, glues, etc.

-Ventilate room. Stop using odor causing products while heater is running.

b.Gas leak - Locate and correct all leaks.

3.Appliance shuts off during use. (Pilot and main burner are off.)

a.Not enough fresh air is available for ODS/pilot to operate

-Open window and/or door for ventilation.

b.Low line pressure - Contact local gas company.

c.ODS/pilot is partially clogged - Clean ODS/pilot.

d.Defective thermocouple - Replace pilot.

4.Appliance shuts off during use. (Pilot stays on.)

a.Low line pressure - Check line pressure to the valve.

b.Defective thermopile - Check pilot flame, check wire connections, output should be a minimum of 325 millivolts across. TH/TP and TP terminals with ON/OFF switch off.

5.Gas odor even when control knob is in OFF position.

a.Gas leak - Locate and correct all leaks.

b.Control valve defective - Replace control valve.

6.When ignitor button is pressed, there is spark at ODS/pilot, but no ignition.

a.Gas supply turned off or manual shutoff valve closed - Turn on gas supply or open manual shutoff valve.

b.Control knob not in PILOT position - Turn control knob to PILOT position.

c.Control knob not pressed in while in PILOT position - Press in control knob while in PILOT position.

d.Air in gas lines when installed - Continue holding down control knob. Repeat igniting operation until air is removed.

e.ODS/pilot is clogged - Replace ODS/pilot assembly or get it serviced.

g. Gas regulator setting is not correct - Replace gas regulator.

7.ODS/pilot lights but flame goes out when control knob is released.

a.Control knob not fully pressed in - Press in control knob fully.

b.Control knob not pressed in long enough - After ODS/pilot lights, keep control knob pressed in 30 seconds.

c.Manual Shutoff valve not fully open - Fully open manual shutoff valve.

d.Thermocouple connection loose at control valve - Hand tighten until snug, then tighten 1/4 turn more.

e.Pilot flame not touching thermocouple, which allows thermocouple to cool, causing pilot flame to go out. This problem could be caused by either low gas pressure or dirty or partially clogged ODS/pilot - Contact local gas company.

f.Thermocouple damaged - Replace thermocouple.

h.Control valve damaged - Replace control valve.

8.Burner does not light after ODS/pilot is lit.

a.Burner orifice clogged - Clean burner or replace main burner orifice.

b.Burner orifice diameter is too small - Replace burner orifice.

c.Inlet gas pressure is too low - Contact qualified service person.

9.If burning at main burner orifice occurs (a loud, roaring blow torch noise).

a.You must turn off burner assembly and contact a qualified service person.

b.Manifold pressure is too low - Contact local gas company.

c.Burner orifice clogged - Clean burner or replace burner orifice.

10.Logs appear to smoke after initial operation.

a.Vapors from paint or curing process of logs - Problem will stop after a few hours of operation. Run the heater with the damper open if you have one, or open a window for the first few hours.

Log heater is intended to be smokeless. Turn OFF heater and call qualified service person.

11.Heater produces a whistling noise when main burner is lit.

a.Turning control knob to HIGH position when main burner is cold - Turn control knob to LOW position and let warm up for a minute.

b.Air in gas line - Operate burner until air is removed from line. Have gas line checked by local gas company.

c.Dirty or partially clogged burner orifice - Clean burner or replace burner orifice.

12.No gas to pilot.

a.LP-regulator shut down due to inlet pressure too high - Verify LP tank regulator is installed and set at 11" to 13" w.c. Replace regulator on heater.

13.New Installation.

a.On VFSV Model variable does not operate-On is OFF/OFF is ON-wires into the back of receiver are reversed.

If the gas quality is bad, your pilot may not stay lit, the burners may produce soot and the heater may backfire when lit. If the gas quality or pressure is low, contact your local gas supplier immediately.

18954-2-0107

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Contents Millivolt Variable Manual Installation InstructionsTable of Contents Death Important Safety InformationDo not Tamper with Pilot Light Safety Carbon Monoxide Poisoning MAY Lead toLP-GAS Warning Odor Safety Information for Users of LP-GASIntroduction New InstallationBefore you get started General InformationMake sure you have received all parts Glass Doors ClearancesClearances Fireplace Preparation Combustible MaterialBefore Fully Installing the Appliance Installing AS a Vented ApplianceInstalling Damper Clamp Figure Recommended Gas Pipe Diameter Installing a New Main Gas CockPressure Testing of the Gas Supply System GAS SupplyVariable Figure Millivolt Figure Manual Figure Placement of Glowing Embers and Lava RockOperation INSTRUCTIONS/FLAME Appearance Placing Lava Rock in Front of Burner on Fireplace FloorWhat to do if YOU Smell GAS VFSR-16,18,24,30 Lighting InstructionsLighting Instructions VFSM-18,24,30 Lighting Instructions Correct Pilot Flame Pattern Incorrect Pilot Flame Pattern Pilot Flame CharacteristicsVfsr Pilot Vfsv and Vfsm PilotTurn OFF Heater and Allow to Cool Before Cleaning Cleaning and ServicingVfsr WiringVfsv Appliance produces unwanted odors Gas odor even when control knob is in OFF positionHeater produces a whistling noise when main burner is lit New InstallationIndex Part Description Parts ListParts View HOW to Order Repair Parts Service Notes Service Notes

VFSM-30-3 specifications

The Empire Comfort Systems VFSM-30-3 is a state-of-the-art vent-free gas fireplace that combines functionality with aesthetic appeal. Ideal for homes without traditional venting systems, this fireplace brings warmth and a cozy ambiance to any space while maintaining an efficient energy usage standard.

One of the main features of the VFSM-30-3 is its impressive heat output. With a heating capacity of up to 30,000 BTUs, it effectively warms areas up to 1,200 square feet, making it suitable for both small and large living spaces. The unit’s design incorporates a durable steel construction, ensuring longevity and resistance to wear over time.

The versatility of the Empire VFSM-30-3 is notable, as it can be powered by either natural gas or propane, allowing homeowners flexibility in fuel choice. It also features an adjustable flame height, giving users the option to create their desired level of warmth and ambiance. This is complemented by its realistic log set, which enhances the visual appeal, replicating the look of a traditional wood-burning fireplace.

Another significant characteristic of the VFSM-30-3 is its advanced vent-free technology. This innovative system allows for efficient combustion without the need for a chimney or flue, greatly reducing installation costs and complexities. The vent-free design also ensures that 100% of the heat generated is utilized within the room, providing exceptional energy efficiency.

Safety is a top priority with the Empire VFSM-30-3. The fireplace comes equipped with an oxygen depletion sensor, which automatically shuts off the gas supply if the oxygen levels fall below a safe threshold, providing peace of mind for users.

Installation of the VFSM-30-3 is straightforward, with options for wall mounting or placing it on a hearth. This flexibility allows homeowners to integrate the fireplace into their existing décor seamlessly. Its variety of trim options and finishes further empowers users to personalize their fireplace, ensuring it complements their home’s interior design.

In summary, the Empire Comfort Systems VFSM-30-3 offers a reliable and stylish heating solution for those seeking the charm of a gas fireplace without the challenges of traditional venting. Its combination of efficiency, safety features, and customizable options makes it a remarkable choice for any home.
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