Whirlpool Troubleshoot Water Heater Pilot Light Issues and Lighting Instructions
Page 26

PILOT LIGHT TROUBLESHOOTING CHART

Section A: Pilot light will not light (new installation).

Section C: Pilot light will not remain lit.

Is the manual gas shut-off valve, located in the supply line to the water heater, in the on position?

YES

Have you bled all the air

 

 

from the pilot tube and

 

NO

 

 

 

 

gas supply line?

 

 

 

YES

 

 

 

 

 

 

Turn the manual gas shut-off valve to

 

 

 

the on position and follow the lighting

NO

 

 

 

 

 

 

instructions on the front of the water heater.

While repeatedly depressing the igniter button, push in and hold the gas control/ temperature knob until the pilot is lit and maintains a stable flame, (status light will blink) then release the gas control/ temperature knob.

Check for insufficient combustion air.

Are the combustion air supply and ventilation openings

 

 

 

 

Correct size of

of sufficient size? See Combustion Air Supply and

 

NO

 

 

 

 

 

openings to allow

 

 

Ventilation section in this manual for requirements.

 

 

 

 

 

 

 

 

sufficient air.

 

YES

 

 

 

 

 

 

NO Is there a furnace/air handler in the same room as the water heater?

YES

Is the igniter producing a

YES

 

spark?

 

 

 

NO

 

 

Follow the Testing the Igniter System

Set thermostat to desired temperature.

section in this manual.

 

 

Section B: Pilot light repeatedly goes out.

 

Refer to the Use &

Remove the burner door

Care Guide section

Does the return air duct for the furnace/ air handler draw its air from a separate location than the water heater? See the Location Requirements section and the Combustion Air Supply section.

YES

Is there proper drafting at the drafthood? See Checking the NO Draft section in this manual.

NO

 

 

 

Contact a local Heating,

 

 

 

Ventilation, Air-Conditioning

NO

 

 

 

 

& Refrigeration authorized

 

 

 

 

 

 

 

service provider to correct

 

 

 

the combustion air supply/

 

 

 

ventilation issue.

Check the vent system for restrictions/ obstructions and check the vent termination height. Refer to the Installation Instructions section of this manual for specific requirements.

assembly. Are the flame-trap and

 

 

 

 

of this manual for

 

 

 

 

 

NO

 

 

 

 

 

 

burner free from debris due to

 

 

 

 

information on

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

excessive lint, dirt, dust or oil?

 

 

 

 

 

cleaning the flame-

 

 

 

 

 

YES

 

 

 

 

 

 

 

 

 

 

trap and burner.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Does the flame-trap

 

 

 

 

Reassemble the heater, press the thermal

show signs of

 

NO

 

 

 

 

 

switch, and attempt to return the heater to

 

 

discoloration?

 

 

 

 

 

 

 

 

service. Does the pilot remain lit?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

YES

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

YES

 

 

NO

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Shut-off the gas supply to the water heater at the manual gas shut-off valve, and contact Customer Service using the number on the cover of this manual.

Set to desired temperature.

Contact Customer Service at the number located on the front of this manual.

NOTE: If you are still experiencing diffi culties after following the steps in sections A, B, and C, please use the number located on the front of this manual to contact Customer Service.

Thermal Switch Location

NO

Go to section C.

Does the diagnostic status light on the gas control valve/thermostat give

a two flash error code?

YES

Refer to the Replacing the Pilot Assembly instructions in the manual.

Reassemble and restore to service.

Thermal

Switch

26

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Contents Installation Instructions Use & Care Guide Water Heater Safety Table Of ContentsConsumer Information Installing Your GAS Water HeaterImportant Information About This Water Heater Consumer ResponsibilitiesLocation Requirements Site LocationClearances and Accessibility Gas Requirements Gas Pressure TestingGas Supply Gas PressureCombustion Air Supply and Ventilation Natural Gas Pipe Capacity Table Cu. Ft./HrAll Air from Inside the Building Unconfined SpaceConfined Space All Air from Outdoors Louvers and GrillesVent Pipe System Drafthood InstallationVent Connectors Vent Pipe SizeChimney Connection Vertical Exhaust Gas VentPiping Installation Water System PipingTemperature and Pressure Relief Valve Closed System/Thermal ExpansionCombination Space Heating/Potable Solar InstallationSpecial Applications Water SystemInstallation Checklist Important Information About Your Water HeaterOperating Your Water Heater Lighting InstructionsBurner Flames Water Temperature RegulationChecking the Draft StackingOperating Modes and Settings Operating the Temperature Control SystemWater Temperature Adjustment Diagnostic Status Light CodeOperational Conditions Draining and Flushing Maintenance of Your Water HeaterRoutine Preventive Maintenance Removing the Burner from the Manifold Assembly Replacement PartsRemoving the Manifold Assembly Natural Gas Burner Low NoxCleaning the Combustion Chamber and Flame-trap Replacing the Pilot AssemblyExternal Inspection & Cleaning of the Flame-trap Piezoelectric Igniter System Replacing the Manifold AssemblyTesting the Igniter System Flame Lock Safety System Operational Checklist Removing and Replacing the Gas Control Valve/ThermostatSlow HOT Water Pilot Light Troubleshooting Chart Repair Parts Illustration Repair Parts ListListed Parts Kits and Illustrations

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