Cisco Systems 4300E manual Troubleshooting

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C H A P T E R 5

Troubleshooting

This chapter describes some common problems that may be encountered while using the IP camera and provides possible solutions.

Symptom Cannot connect to an IP camera through a web browser.

Possible Cause You are not using a supported PC operating system or web browser, you entered an incorrect IP address for the IP camera, the PC that you are using is not on the same LAN as the IP camera, you are entering an invalid port number for an HTTP or HTTPS connection, or you are trying to access the IP camera from a device with an IP address that is restricted from access.

Recommended Action Make sure that you are using a PC that is running Microsoft Windows XP with Service Pack 2 or higher, or Microsoft Windows 7 Enterprise x64, and that you are using Internet Explorer 8.0 (32-bit only). Make sure that you enter the correct IP address. If you are connecting through a LAN, make sure that the PC is on the same network as the IP camera. If you are connecting through the Internet, make sure to enter the correct port number. Make sure that the device does not have an IP address that is restricted from access (see the “IP Addressing Window” section on page 3-19.)

Symptom Cannot log in to the IP camera as the administrator.

Possible Cause You are entering the log in credentials incorrectly or have forgotten the administrator password.

Recommended Action The administrator user name is admin and the password is the one that you configured. Both credentials are case sensitive, so make sure to enter them exactly as they are configured. If you forget the administrator password, you must perform a factory reset as described in the “Resetting the IP Camera” procedure on page 2-11, then reconfigure the IP camera. If you take these actions, do not use the Upload option in the Maintenance window to reload a saved configuration file because that process restores the password that you forgot.

Cisco Video Surveillance 4300E and 4500E High-Definition IP Camera User Guide

 

OL-25230-02

5-1

 

 

 

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Contents Text Part Number OL-25230-02 Americas HeadquartersCopyright 2009-2011 Cisco Systems, Inc. All rights reserved N T E N T S Log Windows Organization OverviewOL-25230-02 Overview IP Camera FeaturesOverview IP Camera Features IP Camera Physical Details Adjusting Back Focus on the IP Camera section onRear of IP Camera Side of IP Camera Described in the Resetting the IP Camera section onPackage Contents DC Auto Iris Lens Connector PinoutsGetting Started Installing the IP CameraAction Explanation Action Explanation OL-25230-02 Before you Begin Performing the Initial Setup of the IP CameraProcedure Protocol//ipaddress Accessing the IP CameraHttps//203.70.212.521024 Https//192.168.0.100Http//203.70.212.52 Http//203.70.212.521024Link Description Understanding the IP Camera User InterfaceIP Camera Window Links Field Description IP Camera WindowsGeneral Information Network StatusChannel 1 and Channel Adjusting Back Focus on the IP CameraResetting the IP Camera Powering the IP Camera On or OffReset Type Procedure Remarks Managing the Local StorageClick the Video Surveillance IP Camera Utility link Formatting the USB Flash DriveDeleting Encrypted Video Files from the USB Flash Drive Downloading Encrypted Video Files from the USB Flash DriveClick Format USB What to Do NextDecrypting Encrypted Video Files Accessing Navigating the Configuration Windows Configuring and Managing the IP CameraSnmp Feature Setup WindowsStreaming Streaming Settings WindowResolution Primary fps Secondary fps Current Channel Area Streaming Setup AreaOption Description Video Area Audio Area Camera Settings WindowAnalog Video Area Microphone Area Video Adjustments AreaDescribed in , Viewing Live Video Day Night Filter AreaText Overlay Area Video Overlay Settings WindowVideo Overlay Output Ports IO Ports Settings WindowInput Ports Area Pan/Tilt Area Pan Tilt Settings WindowRS-232 Settings Event Notification Window Event Triggering Area Undo Event Scheduling AreaSet All button Clear All buttonEmail Notification Area FTP Notification Area Patrol Sequence Window Patrol Sequence Area Analytics Windows Network Setup WindowsBasic Settings Window Basic Device Operations Area Basic Settings AreaIP Addressing Window IP Addressing Area Time Settings WindowYou click Save Settings Set Time Mode AreaLocal Time Area Clone PC Time buttonNTP Server Settings Area Discovery Settings WindowCisco Discovery Protocol CDP Area Show Neighbors buttonSnmp v3 Area Snmp Settings WindowSnmp v2c Area 8000000901IPv4addresshex 802.1x Settings Window EAP-FAST Configuration Options IP Filter Settings WindowEAP-PEAP Configuration Options Class of Service CoS Area QoS Settings WindowIP Filter Area Filter Entries AreaAccount Initialization Window Administration WindowsDifferentiated Services DiffServ Area SSH Administrator Accounts AreaAccess Protocols Area User List Area User Settings WindowDelete button Maintenance Settings WindowChange button Reset button Factory Default Area Restore buttonReboot Area Reboot button Device Configuration AreaDevice Information Area Firmware Settings WindowAddressing Window section on Upgrade button Firmware Maintenance AreaDevice Processes Window Details buttonLog Windows Password Complexity WindowLog Setup Settings Window, Local Log Window, Syslog Settings Area Log Setup Settings WindowLocal Log Settings Area Option Description Log messages, see -25 on Local Log WindowLog List Area Authorizationfailed AuthenticationfailedExplanation Severity CodeclostConfigsaved ConfigsavefailedConfiguploadfailed ConfiguploadedLogin InputtworesetOutputonereset OutputtworesetTimeregswitch TimedstswitchServercontacted ServerlostVideo controls Control DescriptionVideo image controls Streaming Settings Window section onHotspot Pan/Tilt Image tools Hotspot Zoom buttonSave Snapshot button Mirror buttonAudio controls Full Screen buttonSet Current Preset as Presets controlsAdd Preset Position Preset buttonMotion detection Pan/tilt speed controlsMotion detection controls Enable Motion Detection check box Full Screen check Save Settings buttonTroubleshooting Troubleshooting Numerics IN-2 Https HttpLED See also videoIN-5 IN-6 IN-7 IN-8
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4300E specifications

The Cisco Systems 4300E Series is an advanced integrated service router designed to deliver high-performance, scalable, and secure networking solutions for enterprises. This versatile platform caters to a wide range of applications while ensuring reliability and flexibility in dynamic environments.

One of the standout features of the Cisco 4300E is its modular architecture, which allows organizations to tailor the router to their specific needs by adding or changing modules. This modularity is crucial for enterprises that require agility to adapt to evolving network demands. The router supports various network interface modules (NIMs), service modules (SMs), and high-speed WAN interface cards (HWICs), enabling seamless integration of various interfaces and features.

The Cisco 4300E is designed with performance in mind, capable of delivering high throughput and low latency, which is essential for applications such as voice, video, and data traffic. It supports robust performance with the capability of handling up to 2 Gbps of throughput, making it suitable for mid-sized to large enterprise branch offices.

Another key technology associated with the 4300E is Cisco’s Unified Communications and Collaboration suite. This integration facilitates voice, video, and messaging services across the network, ensuring efficient communication within organizations. Security features include advanced threat protection through Cisco’s integrated security services, such as firewall capabilities, VPN support, and intrusion prevention, ensuring that sensitive data remains secure.

The Cisco 4300E also supports Cisco’s DNA (Digital Network Architecture) capabilities, allowing for automation, analytics, and enhanced network visibility. This integration empowers network administrators to manage their infrastructure proactively, ensuring optimal performance and quick resolution of issues.

Additionally, the router is equipped with enhanced Quality of Service (QoS) capabilities, enabling prioritization of critical applications and traffic types. This feature is vital for maintaining high performance across diverse application requirements.

In conclusion, the Cisco 4300E Series routers stand out for their modular architecture, high performance, integrated security, and support for advanced networking technologies. These characteristics make them ideal for enterprises seeking a robust, flexible, and secure solution to meet their networking needs in an ever-evolving digital landscape. With the ability to seamlessly integrate various services and applications, the 4300E is a reliable choice for any organization looking to future-proof its network infrastructure.
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