Heat & Glo LifeStyle VRT-GY-P-AUB, VRT-GY-N-AUB Troubleshooting, IntelliFire PlusIgnition System

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13 Troubleshooting

With proper installation, operation, and maintenance your gas appliance will provide years of trouble-free service. If you do experience a problem, this troubleshooting guide will assist a qualified service technician in the diagnosis of a problem and the corrective action to be taken. This troubleshooting guide can only be used by a qualified service technician. Contact your dealer to arrange a service call by a qualified service technician.

A. IntelliFire Plus™Ignition System

Symptom

Possible Cause

Corrective Action

 

 

 

1. Pilot won’t light.

A. Incorrect wiring.

Verify “S” wire (white) for sensor and “I” wire (orange) for ignitor are

The ignitor/module

 

connected to correct terminals on module and pilot assembly.

makes noise, but no

 

 

B. Loose connections or electrical

Verify no loose connections or electrical shorts in wiring from mod-

spark.

 

shorts in the wiring.

ule to pilot assembly. Verify connections underneath pilot assembly

 

 

are tight; also verify igniter and flame sense wires are not grounding

 

 

out to metal chassis, pilot burner, pilot enclosure, mesh screen if

 

 

present, or any other metal object.

 

 

 

 

C. Ignitor gap is too large.

Verify gap of igniter to right side of pilot hood. The gap should be

 

 

approximately .17 in. or 1/8 in. (3 mm).

 

 

 

2. Pilot won’t light,

A. No power, transformer installed

Verify that transformer is installed and plugged into module. Check

there is no noise or

incorrectly, or depleted batteries.

voltage of transformer at connection to module. Acceptable read-

spark.

 

ings of a good transformer are between 6.4 and 6.6 volts AC. Bat-

 

 

tery power supply voltage must be at least 4 volts. If less than 4

 

 

volts, replace batteries.

 

 

 

 

B. A shorted or loose connection in

Remove and reinstall the wiring harness that plugs into module.

 

wiring configuration or wiring har-

Verify there is a tight fit. Verify pilot assembly wiring to module. Re-

 

ness.

move and verify continuity of each wire in wiring harness. Replace

 

 

any damaged components.

 

 

 

 

C. Improper wall switch wiring.

Verify that 220/240 VAC power is “ON” to junction box.

 

 

 

 

D. Module not grounded.

Verify black ground wire from module wire harness is grounded to

 

 

metal chassis of appliance.

 

 

 

3. Pilot sparks, but

A. Gas supply.

Verify that incoming gas line ball valve is “open”. Verify that inlet

Pilot will not light.

 

pressure reading is within acceptable limits.

 

 

 

 

B. Ignitor gap is too large.

Verify gap of igniter to right side of pilot hood. The gap should be

 

 

approximately .17 in. or 1/8 in. (3 mm).

 

 

 

 

C. Module is not grounded.

Verify module is securely grounded to metal chassis of appliance.

 

 

 

 

D. Pilot valve solenoid.

Verify that 1.5 to 1.8 VDC is supplied to pilot solenoid from module.

 

 

If below 1.5 volts, replace module. If 1.5 volts or greater, replace

 

 

valve.

 

 

 

Heat & Glo • VRT-AUB • 2123-980 Rev. H • 5/12

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Contents What to do if you smell gas Ref No GSCS20166 AS45532008SAI Global Heat & Glo VRT-AUB 2123-980 Rev. H 5/12 Listing Label Information/Location CongratulationsHomeowner Reference Information User Guide Table of ContentsGas Information TroubleshootingElectrical Information Reference MaterialsOther Rights Limited Lifetime WarrantyOther Rights Perth Listing and Code Approvals Operating Instructions User Guide Final inspection by Lighting Instructions IPIControl Module Control Module OperationAfter Fireplace is Lit Frequently Asked QuestionsMaintenance and Service Gasket Seal and Glass Assembly Inspection Maintenance Tasks-Qualified Service TechnicianLogs FireboxIPI Pilot Flame Patterns Burner Ignition and OperationTypical Appliance System Getting StartedInspect Appliance and Components Design and Installation ConsiderationsTools and Supplies Needed Selecting Appliance Location Framing and ClearancesStone Surround Optional Stone Surround InstalledVent Termination Minimum Clearances Termination LocationsMIN. Clearance in. mm Flue Components Flue InformationUse of Elbows Measuring StandardsFor Natural, Propane and Butane Gases Flueing DiagramsNatural Gas One 90 Elbow System Natural Gas Two 90 Elbows System Minimum Maximum H1 + H2 Max 457 mm 610 mm Natural Gas Two 90 Elbows System Minimum Maximum Propane Three 90 Elbows System Minimum Maximum H1 + H2 Max + H1 + H2 = Max ft .97 m H1 Max. = 7 ft .13 m Step Flue Pipe Assembly Horizontal Penetration FramingFIG. B Minimum Clearance Assembling Slim Line Trim Ring and Heat Shield Installing Slim Line Trim Ring and Heat ShieldSlim Line Wall Thimble Step Vertical TerminationSecure Flashing with NON-HARDENING Sealant Roofing Nails Twist-lock the flue cap and seal Vertical Flue RestrictorPipe Clearances to Combustibles Vent Clearances and FramingWall Penetration Framing Combustible Wall PenetrationPipe SLP Install the Ceiling FirestopVaulted Ceiling Installation Install Attic Insulation ShieldFlat Ceiling Installation Remove Shipping Materials Appliance SetupUnbolting Appliance from the Pallet Leveling and Bolting Down the ApplianceTop to Rear Flue Conversion AccessoriesOn Back of Appliance Installing the BafflePlacing Mineral Wool Positioning the LogsInner Glass Door Assembly Replacement Front Door Glass Assembly InstallationParts Replacement Components Removal For ServiceAdjustments And Replacement Parts Install Trim and/or SurroundAssemble Vent Sections Installing Vent Pipe SLP PipeSecure The Vent Sections Assemble Slip SectionsDisassemble Vent Sections Install Decorative Ceiling ComponentsInstall Firestops Install Support BracketsFlue Termination For Horizontal Terminations using the SLP-TRAPHeat Shield Requirements for Horizontal Termination Install Metal Roof FlashingInstall Vertical Termination Cap Assemble and Install Storm CollarGas Pressure Requirements Gas Connection Gas InformationHeat & Glo VRT-AUB 2123-980 Rev. H 5/12 IntelliFire PlusTM Ignition System Wiring Wiring RequirementsOptional Accessories Requirements Electrical InformationBlower Control Module Operation Installation Precautions Kit ContentsFireplace Specific Information IntroductionInstallation of Remote Control Housing Changing Temperature ScaleProgramming the RC300CE to the Control Module AUX300CE Module InstallationFan Installation Standby mode Idle When Remote is in on ModeDisplay Screen Function ButtonsAbout OFF Mode About on ModeAdjusting Flame Height Adjusting Fan SpeedAdjusting Timer Adjusting ThermostatSetting the Child Lock Power OutageSymptom Possible Cause Corrective Action Frequently Asked Questions/TroubleshootingIntelliFire PlusIgnition System TroubleshootingSymptom Possible Cause Corrective Action IntelliFire Plus Ignition System Reference Materials Appliance Dimension DiagramHearth Pad Appliance Dimension with Stone Surround DiagramInspect Maintenance Tasks Maintenance TasksElbow Vent Components DiagramsCeiling Firestop Support25 mm Vertical Termination Cap184 mm Log Set Assembly Part number list on following Service PartsVRT-AUB VRT-AUB Contact Information

VRT-BZ-P-AUB, VRT-GY-N-AUB, VRT-BZ-N-AUB, VRT-GY-P-AUB specifications

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