Desa DVFE34 installation manual Troubleshooting, Observed Problem Possible Cause Remedy

Page 27

OWNER’S MANUAL

TROUBLESHOOTING

Note: For additional help, visit DESA International’s technical service web site at www.desatech.com.

Note: All troubleshooting items are listed in order of operation.

WARNING: Turn off heater and let cool before servicing. Only a qualified service person should service and repair heater.

CAUTION: Never use a wire, needle, or similar object to clean pilot. This can damage pilot unit.

OBSERVED PROBLEM

POSSIBLE CAUSE

REMEDY

Ignitor will not spark or pilot will not light

1.

No gas supply, or equipment shutoff

1.

Check to see if you have gas supply and

 

 

valve is OFF

 

that the equipment shutoff valve is

 

 

 

 

opened

 

2.

Air in gas line

2.

Repeat lighting procedure several times

 

 

 

 

to purge all air out of lines. If after re-

 

 

 

 

peated attempts appliance does not light

 

 

 

 

call for qualified service and repair

 

3.

Construction debris clogging pilot orifice

3.

Remove debris and dirt, inspect and

 

 

 

 

clean any other possible obstructions

 

4.

Low gas pressure

4.

Contact your gas supplier to check pres-

 

 

 

 

sure

 

5.

Kinked pilot line

5.

Have a qualified technician replace pi-

 

 

 

 

lot line

 

6.

Control valve knob is not opening

6.

Replace control valve (Refer to Replace-

 

 

 

 

ment Parts, page 30)

 

7.

No power to unit or the ignition module

7.

Check that main power is on and that all

 

 

or power transformer is bad

 

wire connections are made correctly to

 

 

 

 

the ignition model (see Wiring Diagram,

 

 

 

 

page 30). Check for 24 VAC at the sec-

 

 

 

 

ondary side of the transformer. If 24

 

 

 

 

VAC is present and the module does not

 

 

 

 

operate, have the module replaced oth-

 

 

 

 

erwise have the transformer replaced

 

 

 

 

 

Pilot lights but will not stay lit

1.

Loose wiring on ignitor wire to ignition

1.

Check ignitor wire connection. Refer to

 

 

module and/or poor ground to ignition

 

wiring diagram (see Wiring Diagram,

 

 

module

 

page 30) and/or check ground wire to

 

 

 

 

ignition module

 

2.

Pilot flame too low to sense

2.

Clean and adjust pilot burner and check

 

 

 

 

gas supply and inlet pressure to unit

 

 

 

Note: Have a qualified technician replace

 

 

 

pilot assembly if broken or corroded

 

 

 

 

 

No gas to main burner, although wall switch

1.

Wall switch wires defective or too long

1.

Check electrical connections

and valve are set to the ON position

2.

Sensor, valve, or ignition module is not

2.

Recheck problems 1 and 2

 

 

operating

 

 

 

 

 

 

 

Frequent main burner outage

1.

Pilot flame may be too low, causing

1.

Clean and adjust pilot flame for maximum

 

 

safety pilot to “drop out”

 

flame impingement on sensor

 

2.

Vent may be blocked or restricted

2.

Have vent inspected for blockage or

 

 

 

 

damage

www.desatech.com

Continued

107205

27

For more information, visit www.desatech.com

Image 27
Contents For Your Safety For Your Safety What to do if YOU Smell GASDVFE34 Natural Electronic Ignition DIRECT-VENT Fireplace Safety InformationOperation Product IdentificationLocal Codes Glossary TermsFraming and Finishing PRE-INSTALLATION PreparationLocation and Space Requirements ClearancesPRE-INSTALLATION General Venting Preparation Location of VentTermination General Venting Installing Vent System in a Chase Venting InstallationInstallation Precautions Installation PlanningSnorkel Termination Installation for Horizontal TerminationFor vinyl siding use vinyl siding stand Rigid Vent Pipe Horizontal Venting Rigid Vent Pipe Horizontal Termination ConfigurationsVenting with Two 90 Elbows Installation for Vertical Termination Flat Ceiling InstallationCathedral Ceiling Installation Venting with Two 90 Elbow s Vertical Termination ConfigurationsVertical Venting High Altitude Installation Parts Lists for Venting Kits and ComponentsFMI Rigid Venting Check GAS Type Fireplace InstallationInstalling Optional Blower Accessory Installing GA3700/DA3610TA BlowersIf your fireplace system is installed Installation Items Needed Installing GAS Piping to Fireplace LocationConnecting Fireplace to GAS Supply Pressure Testing Gas Supply Piping SystemChecking GAS Connections Close equipment shutoff valve see Fig- ure Pressure Testing Fireplace Gas ConnectionsREMOVING/REPLACING Glass Door Installing Optional Wall Mount Switch GWMS2Attaching Magnetic Decorative Brass Strips Installing Optional Brick Liner D8037AInstalling Log No Installing LOGS, Lava Rock and Glowing EmbersTo Turn OFF GAS To Appliance For Your Safety Read Before LightingOperating Fireplace Lighting InstructionsInspecting Burners Operating Optional Blower AccessoryOperating Optional GWMS2 Wall Mounted Switch Pilot AssemblyLogs Cleaning and MaintenanceGlass Door Pilot and BurnersObserved Problem Possible Cause Remedy TroubleshootingOrifice Gas leak. See Warning statement Wiring Diagrams Replacement PartsService Hints Technical ServiceDVFE34 SpecificationsDVFE34 Illustrated Parts BreakdownKEY Part Number Description QTY Parts ListAccessories 107205 Warranty Information

DVFE34 specifications

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