VIII) TROUBLESHOOTING GUIDE
Note: Troubleshooting must be done by qualified service personnel familiar with the start up and check out procedure.
Note: The latest version of the installation and operating instructions manual can be found at www.johnwoodwater- heaters.com
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| CORRECTION | |||
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| 1. | Pilot not lit | 1. | Light pilot | ||||
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| 2. | Thermostat set too low | 2. | Turn temp. dial to desired temperature | ||||
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| 3. | No gas | 3. | Check with gas utility company | ||||
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| 4. | Dirt in the gas lines | 4. | Notify | ||||
| BURNER WILL NOT IGNITE | 5. | Pilot line clogged | 5. | Clean, locate source and correct | |||||
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| 6. | Main burner line clogged | 6. | Clean, locate source and correct | ||||
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| 7. | Defective thermocouple | 7. | Replace thermocouple | ||||
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| 8. | Defective gas control/thermostat | 8. | Replace gas control/thermostat | ||||
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| 9. | Heater installed in a confined area | 9. | Provide fresh air ventilation | ||||
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| SMELLY WATER | 1. | Sulfur in the water | 1. | Replace the anode with a special anode | |||||
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| 1. | Insufficient secondary air | 1. | Provide ventilation to water heater | ||||
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| 2. | Low gas pressure | 2. | Check with gas utility company | ||||
| BURNER FLAME | 3. | Flue clogged | 3. | Clean, locate source and correct | |||||
| 4. | Main burner line clogged | 4. | Clean, locate source and correct | ||||||
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| 5. | Heater installed in a confined area | 5. | Proper fresh air ventilation | ||||
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| 6. | Obstruction in main burner orifice | 6. | Clean or replace orifice | ||||
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| 1. | Air in gas line | 1. | Bleed the air from the gas line | ||||
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| 2. | No gas | 2. | Check with gas utility company | ||||
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| 3. | Dirt in gas lines | 3. | Notify | ||||
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| 4. | Pilot line or orifice clogged | 4. | Clean, locate source and correct | ||||
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| 5. | Thermocouple connection loose | 5. | Finger tighten: then 1/4 turn with wrench | ||||
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| 6. | Defective thermocouple | 6. | Replace thermocouple | ||||
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| 7. | Cold drafts | 7. | Locate source and correct | ||||
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| 8. | Gas control/thermostat ECO switch open | 8. | Replace gas control/thermostat | ||||
| PILOT WILL NOT LIGHT OR | 9. | 9. | Call a qualified service technician | ||||||
| REMAIN LIT |
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| switch activated. | 10. | Replace igniter or pilot assembly | ||||
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| 10. | Defective igniter or electrode | ||||||
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| 11. | Flammable vapors incident, Flame GuardTM | 11. | Replace water heater, eliminate flammable | ||||
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| function activated |
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| vapors source. Call a qualified service tech- | ||
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| nician | |
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| 12. | Low gas pressure | 12. | Check with gas utility company | ||||
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| 13. | Improper installation of the quick connects | 13. | Reset the TCO - switch. Check if the quick | ||||
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| in the |
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| connects are firmly inserted on TCO switch | ||
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| interrupted gas control leads. |
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| contacts. | ||
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| 1. | Thermostat set too high | 1. | Set temperature dial to lower setting | ||||
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| 2. | Sediment or lime in tank |
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| 3. | Water heater too small for job |
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| 3. | Install adequate size heater |
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| 4. | Wrong piping connections |
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| 4. | Correct |
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| HIGH OPERATION COSTS |
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| 5. | Repair faucets |
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| 5. | Leaking faucets |
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| 6. | Check with |
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| 6. | Gas leaks |
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| 7. | Advise customer |
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| 7. | Wasted hot water |
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| 8. | Insulate piping |
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| 8. | Long runs of exposed piping |
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| 9. | Insulate piping |
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| 9. | Hot water piping in exposed wall |
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| 10. | Check dip tube. Replace if faulty |
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| 10. | Leaks or cracks in dip tube |
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| 1. | Clean, locate source and correct | ||||||
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| 1. | Pilot line or orifice clogged | ||||||
| PILOT FLAME TOO SMALL |
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| 2. | Low gas pressure |
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| 2. | Check with gas utility company |
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| 3. | Defective pilot |
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| 3. | Replace pilot |
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