Heat & Glo LifeStyle GRAND-XTS Troubleshooting, Symptom Possible Cause Corrective Action

Page 33

Troubleshooting (continued)

Symptom

Possible Cause

Corrective Action

 

 

 

3. Continued

c. Defective valve.

Turn the valve knob to the ON position. Place the

 

 

ON/OFF switch in the ON position. Check the millivolt

 

 

meter a the thermopile terminals. The millivolt meter

 

 

should read greater than 125mV. If the reading is ac-

 

 

ceptable, and if the burner does not come on, replace

 

 

the gas valve.

 

 

 

 

d. Plugged burner orifice.

Check the burner orifice for stoppage. Remove stop-

 

 

page.

 

 

 

 

e. Wall switch or wires are defective.

Follow the corrective action in Symptom and Pos-

 

 

sible Cause 1.a above. Check the switch and wiring.

 

 

Replace where defective.

 

 

 

4. Frequent pilot outage

a. Pilot flame may be too high or too low, or blow-

Clean thermocouple and adjust the pilot flame for

problem.

ing out (high pressure), causing pilot safety to drop

maximum flame impingement. Follow lighting instruc-

 

out.

tions carefully.

 

 

 

5. The pilot and main

a. No LP in tank.

Check the LP (propane) tank. Refill the fuel tank.

burner extinguish while

 

 

b. Inner vent pipe leaking exhaust gases back into

Check venting system for damage. Replace/repair

in operation.

the system.

improperly assembled pipe sections.

 

 

 

 

 

c. Glass too loose and air tight packet leaks in

Replace glass panel assembly.

 

corners after usage.

 

 

 

 

 

d. Bad thermopile or thermocouple.

Replace if necessary.

 

 

 

 

e. Improper vent cap installation.

Check for proper installation and freedom from debris

 

 

or blockage.

 

 

 

6. Glass soots.

a. Flame impingement.

Adjust the log set so that the flame does not exces-

 

 

sively impinge on it.

 

 

 

 

b. Improper air shutter setting.

Adjust the air shutter located on the control panel.

 

 

 

 

c. Debris around air shutter.

Inspect the opening at the base of the burner. NO MA-

 

 

TERIAL SHOULD BE PLACED IN THIS OPENING.

 

 

 

7. Flame burns blue

a. Insufficient oxygen being supplied.

Ensure that the vent cap is installed properly and free

and lifts off burner.

 

of debris. Ensure that the vent system joints are tight

 

 

and have no leaks.

 

 

Ensure that no debris has been placed at the base of,

 

 

or in the area of the air holes in the center of the base

 

 

pan beneath the burner.

 

 

Ensure that the glass is tightened properly on the unit,

 

 

particularly on top corners.

 

 

 

Heat & Glo • Supreme-XTS, Grand-XTS • 349-901 Rev. i • 12/09

33

 

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Contents What to do if you smell gas Models Supreme-XTS Grand-XTSHomeowner Reference Information CongratulationsTable of Contents Listing and Code Approvals Getting Started Design and Installation ConsiderationsTools and Supplies Needed Inspect Appliance and ComponentsMinimum Fireplace Opening Fireplace Size RequirementsClearances to Mantels or other Combustibles above Appliance ClearancesVent Termination Minimum Clearances Termination LocationsVent Table Key Vent Information and DiagramsHorizontal Venting Measuring StandardsInstallation Preparation Installing Vent Pipe and Appliance Connecting Vent PipeVenting Components Placing, Securing and Leveling the Appliance Installing Adaptor and Termination Cap Factory Built Wood BurningDamper Flashing Kit Optional Gas Information Fuel Conversions Gas ConnectionGas Pressures High Altitude Installations ON/OFF Switch Wiring the ApplianceElectrical Information Appliance RequirementsOptional Accessories Junction Box InstallationFAN Junction BOX Mantel Projections FinishingClean the Appliance Appliance SetupAccessories Ember PlacementPositioning the Logs Log Set Assembly LOGS-SXTHeat & Glo Supreme-XTS, Grand-XTS 349-901 Rev. i 12/09 Heat & Glo Supreme-XTS, Grand-XTS 349-901 Rev. i 12/09 Log Set Assembly LOGS-GXT Heat & Glo Supreme-XTS, Grand-XTS 349-901 Rev. i 12/09 Heat & Glo Supreme-XTS, Grand-XTS 349-901 Rev. i 12/09 Air Shutter Setting Glass AssemblyOperating Instructions Before Lighting ApplianceBefore operating this appliance have a qualified technician Standing Pilot Ignition Lighting ApplianceInitial Break-in Procedure Check Pilot Flame AppearanceAfter Appliance is Lit Issue Solutions Frequently Asked QuestionsTroubleshooting Symptom Possible Causes Corrective ActionStanding Pilot Ignition System Symptom Possible Cause Corrective Action TroubleshootingMaintaining and Servicing Appliance Maintenance TasksDoors, Surrounds Inspect Maintenance TasksReference Materials Appliance Dimension DiagramDirect Vent Flex Liner Kits Vent Kits ComponentsLimited Lifetime Warranty Heat & Glo Supreme-XTS, Grand-XTS 349-901 Rev. i 12/09 Contact Information
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