Hearth and Home Technologies FB-GRAND-S, FB-IN-S Troubleshooting, Standing Pilot Ignition System

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13 Troubleshooting

With proper installation, operation, and maintenance your gas appliance will provide years of trouble-free service. If you do experience a problem, this troubleshooting guide will assist a qualified service person in the diagnosis of a problem and the corrective action to be taken. This troubleshooting guide can only be used by a qualified service technician.

A. Standing Pilot Ignition System

Symptom

Possible Causes

Corrective Action

 

 

 

1. After repeated triggering

a. Defective ignitor.

Check the spark at the electrode and pilot. If no spark and electrode

of the red or black piezo

 

wire is properly connected, replace the ignitor.

ignitor button, the spark

 

 

b. Defective pilot or misaligned

Using match, light the pilot. If the pilot lights, turn off the pilot and

ignitor will not light the pilot.

 

electrode (spark at electrode).

trigger the red piezo ignitor button again. If the pilot lights, an im-

 

 

proper gas/air mixture caused the bad lighting and a longer purge

 

 

period is recommended. If the pilot will not light, ensure the gap

 

 

at the electrode and pilot is one-eighth (1/8) inch to have a strong

 

 

spark. If the gap is OK, replace the pilot.

 

 

 

 

c. No gas or low gas pressure.

Check the remote shut-off valves from the fireplace. Usually, there

 

 

is a valve near the gas main. There can be more than one (1) valve

 

 

between the fireplace and the main.

 

 

 

 

d. No LP in tank.

Check the LP (propane) tank. You may be out of fuel.

 

 

 

2. The pilot will not stay lit

a. Defective thermocouple.

Check that the pilot flame impinges on the thermocouple. Clean

after carefully following the

 

and/or adjust the pilot for maximum flame impingement.

lighting instructions.

 

Ensure that the thermocouple connection at the gas valve is fully

 

 

 

 

inserted and tight (hand tighten plus 1/4 turn).

 

 

Disconnect the thermocouple from the valve, place one millivolt

 

 

meter lead wire on the tip of the thermcouple and the other meter

 

 

lead wire on the thermocouple copper lead. Start the pilot and hold

 

 

the valve knob in. If the millivolt reading is less than 15mV, replace

 

 

the thermocouple.

 

 

 

 

b. Defective valve.

If the thermocouple is producing more than 15 millivolts, replace

 

 

faulty valve.

 

 

 

3. The pilot is burning,

a. ON/OFF switch or wires

Check the ON/OFF switch and wires for proper connections. Place

there is no burner flame,

defective.

the jumper wires across the terminals at the switch. If the burner

the valve knob is in the ON

 

comes on, replace the defective switch. If the switch is OK, place the

position, and the ON/OFF

 

jumper wires across the switch wires at the gas valve. If the burner

switch is in the ON position.

 

comes on, the wires are faulty or connections are bad.

 

 

 

 

b. Thermopile may not be gener-

If the pilot flame is not close enough physically to the thermopile,

 

ating sufficient millivoltage.

adjust the pilot flame.

 

 

Be sure the wire connections from the thermopile at the gas valve

 

 

terminals are tight and that the thermopile is fully inserted into the

 

 

pilot bracket.

 

 

Check the thermopile with a millivolt meter. Take the reading at

 

 

TH-TP&TP terminals of the gas valve. The meter should read 325

 

 

millivolts minimum, while holding the valve knob depressed in the

 

 

pilot position, with the pilot lit, and the ON/OFF switch in the OFF

 

 

position. Replace the faulty thermopile if the reading is below the

 

 

specified minimum.

 

 

With the pilot in the ON position, disconnect the thermopile leads

 

 

from the valve. Take a reading at the thermopile leads. The read-

 

 

ing should be 325 millivolts minimum. Replace the thermopile if the

 

 

reading is below the minimum.

 

 

 

Heat & Glo • FB-IN-S, FB-GRAND-S • 783-910 Rev. G • 11/08

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Contents FB-GRAND-S FB-IN-S ModelsHomeowner Reference Information CongratulationsTable of Contents Listing and Code Approvals Tools and Supplies Needed Design and Installation ConsiderationsGetting Started Inspect Appliance and ComponentsInspect Firebox Inches Millimeters Fireplace Size RequirementsMinimum Fireplace Opening LocationClearances to Mantels or other Combustibles above Appliance ClearancesFoot minimum in snow regions Termination LocationsVent Termination Minimum Clearances Fire Risk Asphyxiation RiskMeasuring Standards Vent Information and DiagramsVent Table Key Horizontal VentingInstallation Preparation Connecting Vent Pipe Installing Vent Pipe and ApplianceVenting Components Placing, Securing and Leveling the Appliance Damper Flashing Kit Optional Installing Adaptor and Termination CapMasonry Factory Built Wood BurningMinimum inlet pressure Gas InformationFuel Conversions Gas Connection Gas PressuresHigh Altitude Installations Appliance Requirements Wiring the ApplianceON/OFF Switch Electrical InformationShock hazard Junction Box InstallationInstallation for Fan Optional Optional AccessoriesFAN Junction BOX Finishing Installing Trim SurroundsMantel Projections Ember Placement Appliance SetupClean the Appliance AccessoriesLogs Locating Tabs Grate Assembly Heat & Glo FB-IN-S, FB-GRAND-S 783-910 Rev. G 11/08 Instructions Positioning the Logs Model FB-IN-SLOG PlacementFlat Spot for Log #4 Replacing Glass Assembly Glass AssemblyAir Shutter Setting Removing Glass AssemblyBefore Lighting Appliance Operating InstructionsBefore operating this appliance have a qualified technician Standing Pilot Ignition Lighting ApplianceDo not operate appliance with glass door removed Initial Break-in ProcedureCheck Pilot Flame Appearance After Appliance is LitFrequently Asked Questions Symptom Possible Causes Corrective Action TroubleshootingStanding Pilot Ignition System Symptom Possible Cause Corrective Action TroubleshootingMaximum flame impingement. Follow lighting instruc Maintaining and Servicing Appliance Maintenance TasksRisk of injury or property damage Inspect Maintenance Tasks Reference Materials Appliance Dimension DiagramDirect Vent Flex Liner Kits Vent Kits ComponentsService Parts Log Set AssemblyPart number list on following Be ordered from an authorized dealer At DepotFB-IN-S GLA-FBIN Stocked FB-GRAND-S, FB-IN-SCONDITIONS, Exclusions & Limitation of Liability Limited Lifetime Warranty Important operating Contact Information

FB-GRAND-S, FB-IN-S specifications

Hearth and Home Technologies has consistently been at the forefront of innovation in the fireplace industry, and their FB-IN-S and FB-GRAND-S models exemplify this commitment to quality, efficiency, and style. Designed for modern living spaces, these products bring both aesthetic appeal and practicality to homeowners looking to enhance their environment with a sleek, efficient heating solution.

The FB-IN-S model is a testament to contemporary design, featuring a minimalist facade that fits seamlessly into any decor. Its built-in installation ensures that homeowners can create a clean and unobtrusive look, making it a great choice for those who prefer a more integrated approach to their heating solutions. The FB-IN-S is equipped with an advanced combustion technology that maximizes heat output while minimizing emissions, leading to a cleaner and more efficient burn. This model also features an easy-to-use electronic ignition system, allowing for quick starts and easy operation.

In contrast, the FB-GRAND-S model offers a grander experience with its expansive viewing area and larger firebox. This fireplace is perfect for those who want to make a statement in their living space. The large glass panel showcases the flickering flames, providing a mesmerizing visual that serves as a focal point in any room. The FB-GRAND-S shares the advanced combustion system with its counterpart, ensuring optimal efficiency and reduced environmental impact.

Both models boast high energy efficiency ratings, meaning they can provide warmth without significantly increasing energy costs. Hearth and Home Technologies has incorporated Smart Technology into these fireplaces, allowing users to control their unit remotely via smartphone apps. This feature adds a layer of convenience, enabling adjustments from anywhere in the home.

Safety is paramount, and both the FB-IN-S and FB-GRAND-S come with built-in safety features, such as a sealed combustion chamber and a safety shut-off system, ensuring peace of mind for users.

In summary, Hearth and Home Technologies' FB-IN-S and FB-GRAND-S fireplaces blend beauty and functionality. With modern designs, advanced heating technologies, and smart features, these models are perfect for anyone looking to elevate their home while enjoying efficient and stylish heating solutions. Whether opting for the subtle elegance of the FB-IN-S or the striking presence of the FB-GRAND-S, homeowners can trust Hearth and Home Technologies to deliver quality and performance.
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