Manuals / HP / Computer Equipment / Personal Computer

HP FL939UT FL939UT#ABA, Z800 Sp632up SP632UPABA manual Troubleshooting checklist

Models: FL939UT FL939UT#ABA Z800 Sp632up SP632UPABA

1 248

Download 248 pages 41.19 Kb

Page 181

●After installing a non-plug and play (PnP) expansion board or other option (such as a diskette drive), reconfigure the workstation.

●Are all necessary device drivers installed?

●Have all printer drivers been installed for each application?

●Have you removed diskettes, optical disks, and USB drive keys from the drives before powering on the workstation?

●Are you running the latest version of BIOS, drivers, and software?

ENWW	Troubleshooting checklist 169

Image 181

HP FL939UT FL939UT#ABA, Z800 Sp632up SP632UPABA manual Troubleshooting checklist

Contents

HP 800 Workstation Trademark Credits Copyright Information WarrantyGuide topics About this guideIv About this guide Table of contents System management Restoring the operating systemReplacing components Customer self-repair Removing and installing components Removing an optical disk drive from the optical drive bay CPU Diagnostics and troubleshootingConfiguring password security and resetting Cmos Configuring RAID devicesAppendix a Connector pins Appendix D Locating HP resources Appendix B System board designators Appendix C Routine Care235 System board architecture DescriptionTopics Processor technology Addition featuresMemory technology GraphicsWorkstation components 1Workstation component descriptions Chassis componentsDescription Front panel components Item Symbol Description2Front panel components 3Rear panel components Rear panel componentsPhysical characteristics SpecificationsWeight Chassis Dimensions4HP Workstation environmental specifications Environmental specificationsTemperature Humidity Altitude Shock Vibration Non-operatingPower supply voltages Power supply description5Power supply source voltages Source voltage Description6Maximum current per rail Power supply currentsVoltage rail Power consumption and heat dissipation Power supply specifications7Power supply specifications 100-240 VAC 118 VACSystem fans Resetting the power supplyEnsuring proper ventilation FeaturesTopics Energy Star Qualification Accessibility EUP compliance modeEnabling EUP compliance mode Disabling EUP compliance modeIntel Turbo Boost Technology Hyper-threadingHP Cool Tools Setting up the operating system Installing or upgrading device drivers Setting up the Microsoft operating systemTransferring files and settings to your Windows workstation Installing with the HP driver CD Setting up Red Hat Enterprise LinuxInstalling and customizing Red Hat-enabled workstations Setting up Novell SledUpdating the workstation after first boot Upgrading the BiosDetermining current Bios Upgrading device drivers Upgrading BiosRestoring the operating system Restore methodsOrdering the RestorePlus! media Ordering backup software Restoring Windows VistaRestoring the operating system Restoring Windows XP Professional Creating RestorePlus! mediaCreating HP Backup and Recovery Hpbr media Using RestorePlus Creating restore mediaUsing Hpbr Using the recovery partitionRestoring Novell Sled System management Computer Setup F10 functionality Computer Setup F10 UtilityEnww Accessing the Computer Setup F10 Utility 1Computer Setup F10 Utility menu descriptions Computer Setup F10 Utility menuHeading Option Description Disable 16 is the default As a bootable device Enabled by the operating system MWAITE-AWARE OS PCI VGA HP Z600 PCI slots HP Z800 Workstation PCI slotsHP Z400 Workstation PCI slots Section topics Workstation managementInstalling a remote system Initial workstation configuration and deploymentCopying a setup configuration to a single workstation Replicating the setupCopying a setup configuration to multiple workstations Updating and managing software Altiris Client Management SolutionsHP Client Manager Software Proactive Change Notification System Software ManagerSubscribers Choice Remote ROM Flash ROM FlashHPQFlash F10 Flash Recovering the workstation from Boot Block Recovery mode FailSafe Boot Block ROMAsset tracking Workstation securityFeature Purpose How it is established 2Security features overviewSata hard disk drive security DriveLock applications Using DriveLockSelect SecurityDriveLock Security Enabling DriveLockPassword security Entering a power-on password Establishing a power-on password using workstation setupChanging a power-on or setup password Entering a setup passwordNational keyboard delimiter characters Deleting a power-on or setup password3National keyboard delimiter characters Language DelimiterSide access panel key lock Clearing passwordsSide access panel sensor Smart Cover Sensor optional 4Side access panel sensor protection levelsCable lock optional Setting the Side access panel sensor protection levelECC fault prediction Fault notification and recoveryDrive Protection System Thermal sensorsChanging the power button configuration Dual-state power buttonReplacing components Enww ESD information Service considerationsGenerating static Personal grounding methods and equipment Preventing ESD equipment damage1Static shielding protection levels Method VoltageRecommended ESD prevention materials and equipment Grounding the work areaTools and software requirements Cables and connectorsSpecial handling of components Customer self-repair Lithium coin cell batteryHard drives Removing and installing components 2System board components ID Component locationsComponent Enww 3Workstation component disassembly order Disassembly orderPredisassembly procedures 2Removing the cable lock Replacing components Cable lock optionalRemoving the side access panel Side access panelInstalling the side access panel Removing the airflow guide Airflow guideExpansion card support Installing the airflow guideRemoving the expansion card support 8Removing the expansion card support Replacing components 9Installing the expansion card support Installing the expansion card supportInstalling the right side panel Power supplyRemoving the power supply Right side panelSpeaker Installing the power supplyRemoving the speaker Installing the speaker Side access panel sensor optionalRemoving the side access panel sensor Installing the side access panel sensor 4Workstation power connector description Power connectionsFront bezel Installing the front bezelRemoving the front bezel Removing the front panel I/O cable assembly Front panel I/O cable assemblyEnww 5Connecting the front panel I/O cable assembly cables Installing the front panel I/O cable assemblyEnww Removing the power switch cable assembly Power switch cable assemblyOptical bay filler tray Installing the power switch cable assemblyRemoving a filler tray 22Removing a filler tray Replacing components 23Installing a filler tray Installing a filler trayRemoving an optical disk drive from the optical drive bay Optical disk driveEnww Installing an optical disk drive in the optical drive bay Enww Blu-ray movie playback Blu-ray movie playback compatibility and updateRemoving the slot load optical disk drive Slot load optical disk drive optionalEnww 33Removing the optical disk drive from the carrier Installing the slot load optical disk drive Enww Enww Topic Hard disk driveRemoving a hard disk drive from the hard drive bay Hard disk drive cable configuration Installing a hard disk drive in the hard drive bayInstalling a hard disk drive Enww Enww Removing a hard disk drive from the slot load optical bay Enww 50Removing the drive screws Enww 53Fasten the hard drive in the carrier Installing a hard disk drive in the slot load optical bayEnww Enww Enww 60Removing the drive from the ODD bay Removing a hard disk drive from the optical drive bayEnww Installing a hard disk drive in the optical drive bay Enww Installing the hard drives Installing dual SFF hard drives in the optical drive bayEnww Configuring the cabling Removing the expansion card guide/front fan holder Expansion card guide/front fan holder73Disconnecting the fan cable Enww Installing the expansion card guide/front fan holder System fans Removing the rear system fan assembly76Removing the rear system fans Installing the rear system fan assemblyInstalling a second front system fan Enww Enww Enww Removing the memory fans Memory fansInstalling the memory fans Memory Dimm installation guidelines Supported Dimm configurationsBios errors and warnings Removing a Dimm Required Dimm installation order Installing a DimmSingle processor configuration Dual processor configurationInstalling the Dimm Enww Expansion card slot description Expansion card slot identification6Expansion card slot description and compatibility Slot Type Mechanical Electrical75W 150W 175W Power supply Graphics card maximum75W 150W 175W 225W Choosing an expansion card slot Removing a PCIe card PCIe cardInstalling a PCIe card Enww Removing a PCI card PCI cardInstalling a PCI card Enww Removing the CPU heatsink CPU heatsinkEnww Installing the CPU heatsink Enww Removing a CPU CPUInstalling a CPU Removing the system board System boardEnww Installing the system board BatteryRemoving the battery 105Removing the battery Replacing components Product recycling Installing the batteryDiagnostics and troubleshooting Locating ID labels Calling technical supportLocating warranty information Diagnosis at startup Diagnosis guidelinesDiagnosis during operation Troubleshooting checklistTroubleshooting checklist Troubleshooting a problem HP troubleshooting resources and toolsHP Help and Support Center SupportProduct Change Notifications Helpful hintsAt startup Customizing the monitor display During operationSolving minor problems Troubleshooting scenarios and solutions1Minor problems Problem Cause Possible SolutionTesting power supply Solving power supply problemsProblem Cause Problem Cause Solution 2Power supply problems3Diskette problems Solving diskette problemsSelect FilePropertiesTools 4Hard drive problems Solving hard drive problemsBoot in StorageBoot Order F1440SecurityRestore Master Boot Record 5Display problems Solving display problemsSupport.html Select StartAll Programs AccessoriesSystemProperties 6Audio problemsFor this CD-ROM device Devices7Printer problems Solving printer problemsDIR C\ printer port Overview Self-troubleshooting with HP Vision Field DiagnosticsLocate HP Vision Field Diagnostics and select Download Downloading and accessing HP Vision Field DiagnosticsSurvey tab User interfaceEnww Test tab Enww Status tab Errors tabHistory tab Help tab Downloading the latest diagnostic utility Diagnostic codes and errorsDiagnostic LED and audible beep codes Activity Possible cause 8Diagnostic lights and audible codesSupply on page 80 for details Activity Possible cause Recommended actionRed Power LED blinks nine 9LED color definitions LED color definitionsLED state LED color System status 10POST error messages Post error messagesScreen message Probable cause Recommended action Is missing critical SPD information, or If necessary, add a heatsink to the processor Screen message Probable cause Replace the processor with a compatible one Enww 1Maximum hard drives Maximum hard drive configurationsAttaching Sata HDDs Configuring Sata RAID devicesConfiguring system Bios Creating RAID volumes Deleting RAID volumes Supported configurations Configuring SAS RAID devicesSAS RAID 0 configuration SAS RAID 1 configuration SAS RAID 1E configuration Preparing to configure passwords Configuring password security and resetting CmosClearing and Resetting the Cmos Resetting the password jumperUsing the Cmos Button Using the Computer Setup F10 Utility to Reset Cmos Enww Workstation PS/2 mouse Pin Signal Workstation PS/2 keyboard Pin SignalWorkstation Ethernet Pin 10/100-MbSignal Workstation USB Pin Signal Workstation serial Pin SignalWorkstation IEEE-1394a Pin Signal Pin Signal217 Sata drive Pin Signal Data Cable Power CablePlug SAS drive Segment PinCable ReceptaclesDVI-I cable Pin Signal Workstation VGA Pin SignalDisplay port Main power cable, P1CPU power cable, P3 Pin Signal Color Memory power cable, P2 Pin Color SignalHDD bay power cable Pin Color Signal Signal P11 Signal P10 Color Pin Graphics aux. power cables, P10, P11850W 1110W V12-G V12-G1 V12-G2Workstation front system fan 1, P93 Pin Signal Workstation CPU fans, P70, P71 Pin SignalWorkstation front system fan 2, P94 Pin Signal Workstation rear system fans, P8 Pin SignalWorkstation FDD Pin Signal Designator Silk screen Component System board designatorsAppendix B System board designators Cleaning the workstation case General cleaning safety precautionsCleaning the keyboard Cleaning the mouse Cleaning the monitorLocating HP resources Table D-1Product information Product informationTopic Location All Programs HP Cool ToolsTable D-2Product support Product supportTable D-3Product documentation Product documentationCustomer Bulletins, or Customer Notices Table D-4Product diagnostics Product diagnosticsTable D-5Product updates Product updatesTaskUse Tools to view...ToolsMy Computer InformationView general system informationAppendices IndexEnww