HP Z800 Sp632up SP632UPABA manual Downloading and accessing HP Vision Field Diagnostics

The Survey tab is displayed when you invoke HP Vision Field Diagnostics. This tab shows the current configuration of the workstation. From the Survey tab, there is access to several categories of information about the workstation. Other tabs provide additional information, including diagnostic test options and test results. The information in each screen of the utility can be saved as an html file and stored on a diskette or USB flash drive.

Use HP Vision Field Diagnostics to determine if all the devices installed on the workstation are recognized by the system and functioning properly. Running tests is optional but recommended after installing or connecting a new device.

You should run tests, save the test results, and print them so that you have printed reports available before placing a call to the Customer Support Center.

NOTE: Third-party devices may not be detected by HP Vision Field Diagnostics.

Downloading and accessing HP Vision Field Diagnostics

To access HP Vision Field Diagnostics the utility has to be downloaded from the HP Web site and copied to CD or USB drive.

1.Go to http://www.hp.com.

2.Select the Support & Drivers link.

3.Select the Download driver and software radio button.

4.Enter your product number (for example, 800) in the text box, and then press Enter.

5.Select your operating system.

6.Select the Diagnostic link.

7.Locate HP Vision Field Diagnostics and select Download.

8.After the .iso file is downloaded, use CD-ROM burning software to copy the .iso file to an optical medium or USB flash drive.

9.When the CD or USB flash drive has the utility installed, insert the CD or USB flash drive into the workstation (while it is on).

10.Shut down the operating system and turn off the workstation.

11.Turn on the workstation. The system will boot into HP Vision Field Diagnostics.

NOTE: If the system does not boot to the CD in the optical drive or to the USB flash drive, you may need to change the boot order in the Computer Setup (F10) utility.

12.At the boot menu, select either the HP Vision Field Diagnostics utility to test the various hardware components in the computer or the HP Memory Test utility to test memory only.

NOTE: The HP Memory Test is a comprehensive memory diagnostic utility that is run as a stand- alone application, outside of HP Vision Field Diagnostics.

13.If running HP Vision Field Diagnostics, select the appropriate language and click Continue.

14.In the End User License Agreement page, select Agree if you agree with the terms. The HP Vision Field Diagnostics utility launches with the Survey tab displayed

184 Chapter 6 Diagnostics and troubleshooting ENWW