Diagnostics and troubleshooting | HP Z800 Sp632up SP632UPABA

6 Diagnostics and troubleshooting

This chapter describes the tools available for diagnosing and troubleshooting system issues, and includes these topics:

Topics

Calling technical support on page 165

Locating ID labels on page 165

Locating warranty information on page 166

Diagnosis guidelines on page 167

Troubleshooting checklist on page 168

HP troubleshooting resources and tools on page 170

HP troubleshooting resources and tools on page 170

HP troubleshooting resources and tools on page 170

Troubleshooting scenarios and solutions on page 173

Self-troubleshooting with HP Vision Field Diagnostics on page 183

Diagnostic codes and errors on page 191

164 Chapter 6 Diagnostics and troubleshooting

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HP Z800 Sp632up SP632UPABA, FL939UT FL939UT#ABA manual Diagnostics and troubleshooting

Contents

HP 800 Workstation Copyright Information Warranty Trademark Credits About this guide Guide topics Iv About this guide Table of contents Restoring the operating system System management Replacing components Customer self-repair Removing and installing components Removing an optical disk drive from the optical drive bay Diagnostics and troubleshooting CPU Appendix a Connector pins Configuring RAID devicesConfiguring password security and resetting Cmos 235 Appendix B System board designators Appendix C Routine CareAppendix D Locating HP resources Topics DescriptionSystem board architecture Addition features Processor technologyMemory technology Graphics Workstation components Description Chassis components1Workstation component descriptions 2Front panel components Item Symbol DescriptionFront panel components Rear panel components 3Rear panel components Specifications Physical characteristicsWeight Chassis Dimensions Environmental specifications 4HP Workstation environmental specificationsTemperature Humidity Altitude Shock Vibration Non-operating Power supply description Power supply voltages5Power supply source voltages Source voltage Description Voltage rail Power supply currents6Maximum current per rail Power supply specifications Power consumption and heat dissipation7Power supply specifications 100-240 VAC 118 VAC Resetting the power supply System fans Features Ensuring proper ventilation Topics Energy Star Qualification EUP compliance mode AccessibilityEnabling EUP compliance mode Disabling EUP compliance mode HP Cool Tools Hyper-threadingIntel Turbo Boost Technology Setting up the operating system Transferring files and settings to your Windows workstation Setting up the Microsoft operating systemInstalling or upgrading device drivers Setting up Red Hat Enterprise Linux Installing with the HP driver CD Setting up Novell Sled Installing and customizing Red Hat-enabled workstationsUpdating the workstation after first boot Upgrading the Bios Determining current Bios Upgrading Bios Upgrading device drivers Restore methods Restoring the operating system Restoring the operating system Ordering backup software Restoring Windows VistaOrdering the RestorePlus! media Creating RestorePlus! media Restoring Windows XP Professional Creating HP Backup and Recovery Hpbr media Creating restore media Using RestorePlusUsing Hpbr Using the recovery partition Restoring Novell Sled System management Computer Setup F10 Utility Computer Setup F10 functionality Enww Accessing the Computer Setup F10 Utility Heading Option Description Computer Setup F10 Utility menu1Computer Setup F10 Utility menu descriptions Disable 16 is the default As a bootable device Enabled by the operating system MWAITE-AWARE OS PCI VGA HP Z800 Workstation PCI slots HP Z600 PCI slots HP Z400 Workstation PCI slots Workstation management Section topics Initial workstation configuration and deployment Installing a remote system Replicating the setup Copying a setup configuration to a single workstation Copying a setup configuration to multiple workstations HP Client Manager Software Altiris Client Management SolutionsUpdating and managing software Subscribers Choice System Software ManagerProactive Change Notification HPQFlash F10 Flash ROM FlashRemote ROM Flash FailSafe Boot Block ROM Recovering the workstation from Boot Block Recovery mode Workstation security Asset tracking Sata hard disk drive security 2Security features overviewFeature Purpose How it is established Using DriveLock DriveLock applications Enabling DriveLock Select SecurityDriveLock Security Password security Establishing a power-on password using workstation setup Entering a power-on password Entering a setup password Changing a power-on or setup password Deleting a power-on or setup password National keyboard delimiter characters3National keyboard delimiter characters Language Delimiter Clearing passwords Side access panel key lockSide access panel sensor Smart Cover Sensor optional 4Side access panel sensor protection levels Setting the Side access panel sensor protection level Cable lock optional Fault notification and recovery ECC fault predictionDrive Protection System Thermal sensors Dual-state power button Changing the power button configuration Replacing components Enww Generating static Service considerationsESD information Preventing ESD equipment damage Personal grounding methods and equipment1Static shielding protection levels Method Voltage Grounding the work area Recommended ESD prevention materials and equipment Special handling of components Cables and connectorsTools and software requirements Hard drives Lithium coin cell batteryCustomer self-repair Removing and installing components Component Component locations2System board components ID Enww Disassembly order 3Workstation component disassembly order Predisassembly procedures Cable lock optional 2Removing the cable lock Replacing components Installing the side access panel Side access panelRemoving the side access panel Airflow guide Removing the airflow guide Removing the expansion card support Installing the airflow guideExpansion card support 8Removing the expansion card support Replacing components Installing the expansion card support 9Installing the expansion card support Power supply Installing the right side panelRemoving the power supply Right side panel Removing the speaker Installing the power supplySpeaker Removing the side access panel sensor Side access panel sensor optionalInstalling the speaker Installing the side access panel sensor Power connections 4Workstation power connector description Removing the front bezel Installing the front bezelFront bezel Front panel I/O cable assembly Removing the front panel I/O cable assembly Enww Installing the front panel I/O cable assembly 5Connecting the front panel I/O cable assembly cables Enww Power switch cable assembly Removing the power switch cable assembly Removing a filler tray Installing the power switch cable assemblyOptical bay filler tray 22Removing a filler tray Replacing components Installing a filler tray 23Installing a filler tray Optical disk drive Removing an optical disk drive from the optical drive bay Enww Installing an optical disk drive in the optical drive bay Enww Blu-ray movie playback compatibility and update Blu-ray movie playback Slot load optical disk drive optional Removing the slot load optical disk drive Enww 33Removing the optical disk drive from the carrier Installing the slot load optical disk drive Enww Enww Hard disk drive Topic Removing a hard disk drive from the hard drive bay Installing a hard disk drive in the hard drive bay Hard disk drive cable configuration Installing a hard disk drive Enww Enww Removing a hard disk drive from the slot load optical bay Enww 50Removing the drive screws Enww Installing a hard disk drive in the slot load optical bay 53Fasten the hard drive in the carrier Enww Enww Enww Removing a hard disk drive from the optical drive bay 60Removing the drive from the ODD bay Enww Installing a hard disk drive in the optical drive bay Enww Installing dual SFF hard drives in the optical drive bay Installing the hard drives Enww Configuring the cabling Expansion card guide/front fan holder Removing the expansion card guide/front fan holder 73Disconnecting the fan cable Enww Installing the expansion card guide/front fan holder Removing the rear system fan assembly System fans Installing the rear system fan assembly 76Removing the rear system fans Installing a second front system fan Enww Enww Enww Memory fans Removing the memory fans Installing the memory fans Dimm installation guidelines Supported Dimm configurations Memory Bios errors and warnings Removing a Dimm Installing a Dimm Required Dimm installation orderSingle processor configuration Dual processor configuration Installing the Dimm Enww Expansion card slot identification Expansion card slot description6Expansion card slot description and compatibility Slot Type Mechanical Electrical 75W 150W 175W 225W Power supply Graphics card maximum75W 150W 175W Choosing an expansion card slot PCIe card Removing a PCIe card Installing a PCIe card Enww PCI card Removing a PCI card Installing a PCI card Enww CPU heatsink Removing the CPU heatsink Enww Installing the CPU heatsink Enww CPU Removing a CPU Installing a CPU System board Removing the system board Enww Removing the battery BatteryInstalling the system board 105Removing the battery Replacing components Installing the battery Product recycling Diagnostics and troubleshooting Calling technical support Locating ID labels Locating warranty information Diagnosis guidelines Diagnosis at startup Troubleshooting checklist Diagnosis during operation Troubleshooting checklist HP troubleshooting resources and tools Troubleshooting a problemHP Help and Support Center Support At startup Helpful hintsProduct Change Notifications During operation Customizing the monitor display Troubleshooting scenarios and solutions Solving minor problems1Minor problems Problem Cause Possible Solution Problem Cause Solving power supply problemsTesting power supply 2Power supply problems Problem Cause Solution Select FilePropertiesTools Solving diskette problems3Diskette problems Solving hard drive problems 4Hard drive problemsBoot in StorageBoot Order F1440 SecurityRestore Master Boot Record Solving display problems 5Display problems Select StartAll Programs AccessoriesSystem Support.html 6Audio problems PropertiesFor this CD-ROM device Devices DIR C\ printer port Solving printer problems7Printer problems Self-troubleshooting with HP Vision Field Diagnostics Overview Downloading and accessing HP Vision Field Diagnostics Locate HP Vision Field Diagnostics and select Download User interface Survey tab Enww Test tab Enww History tab Errors tabStatus tab Help tab Diagnostic LED and audible beep codes Diagnostic codes and errorsDownloading the latest diagnostic utility 8Diagnostic lights and audible codes Activity Possible cause Activity Possible cause Recommended action Supply on page 80 for details Red Power LED blinks nine LED state LED color System status LED color definitions9LED color definitions Screen message Probable cause Recommended action Post error messages10POST error messages Is missing critical SPD information, or If necessary, add a heatsink to the processor Screen message Probable cause Replace the processor with a compatible one Enww Maximum hard drive configurations 1Maximum hard drives Configuring Sata RAID devices Attaching Sata HDDs Configuring system Bios Creating RAID volumes Deleting RAID volumes Configuring SAS RAID devices Supported configurations SAS RAID 0 configuration SAS RAID 1 configuration SAS RAID 1E configuration Configuring password security and resetting Cmos Preparing to configure passwords Using the Cmos Button Resetting the password jumperClearing and Resetting the Cmos Using the Computer Setup F10 Utility to Reset Cmos Enww Workstation Ethernet Pin 10/100-MbSignal Workstation PS/2 keyboard Pin SignalWorkstation PS/2 mouse Pin Signal Workstation serial Pin Signal Workstation USB Pin SignalWorkstation IEEE-1394a Pin Signal Pin Signal Sata drive Pin Signal Data Cable Power Cable 217 SAS drive Segment Pin PlugCable Receptacles Workstation VGA Pin Signal DVI-I cable Pin Signal Main power cable, P1 Display port HDD bay power cable Pin Color Signal Memory power cable, P2 Pin Color SignalCPU power cable, P3 Pin Signal Color Graphics aux. power cables, P10, P11 Signal P11 Signal P10 Color Pin850W 1110W V12-G V12-G1 V12-G2 Workstation CPU fans, P70, P71 Pin Signal Workstation front system fan 1, P93 Pin SignalWorkstation front system fan 2, P94 Pin Signal Workstation rear system fans, P8 Pin Signal Workstation FDD Pin Signal System board designators Designator Silk screen Component Appendix B System board designators Cleaning the keyboard General cleaning safety precautionsCleaning the workstation case Cleaning the monitor Cleaning the mouse Locating HP resources Product information Table D-1Product informationTopic Location All Programs HP Cool Tools Product support Table D-2Product support Customer Bulletins, or Customer Notices Product documentationTable D-3Product documentation Product diagnostics Table D-4Product diagnostics Product updates Table D-5Product updatesTaskUse Tools to view...ToolsMy Computer InformationView general system information Index Appendices Enww