Table 6-5Display problems (continued)

Problem

Cause

Solution

 

 

 

Blurry video or requested

If the graphics controller was

Install the video drivers included in the upgrade kit, or

resolution cannot be set.

upgraded, the correct video

download and install the latest drivers for your graphics

 

drivers might not be loaded.

card from http://welcome.hp.com/country/us/en/

 

 

support.html.

 

 

 

 

Monitor cannot display

Change the requested resolution.

 

requested resolution.

 

 

 

 

 

The picture is broken up, rolls,

The monitor connections might

1. Be sure the monitor cable is securely connected to the

jitters, or flashes.

be faulty, or the monitor might

 

workstation.

 

be incorrectly adjusted.

2.

In a multiple CRT monitor system, ensure that the

 

 

 

 

 

monitors' electromagnetic fields are not interfering

 

 

 

with each other . Move them apart if necessary.

 

 

3.

Move fluorescent lights or fans that are too close to

 

 

 

the CRT monitor.

 

 

 

 

Monitor must be degaussed.

Degauss the monitor.

 

 

 

Vibrating or rattling noise coming

Monitor degaussing coil has

None. It is normal for the degaussing coil to be activated

from inside a CRT monitor when

been activated.

when the monitor is powered on.

powered on.

 

 

 

 

 

 

Clicking noise coming from inside a

Electronic relays have been

None. It is normal for some monitors to make a clicking

CRT monitor.

activated inside the monitor.

noise when turned on and off, when going in and out of

 

 

Standby mode, and when changing resolutions.

 

 

 

High pitched noise coming from

Brightness and contrast

Lower brightness and contrast settings.

inside a flat-panel monitor.

settings are too high.

 

 

 

 

 

Fuzzy focus; streaking, ghosting,

Flat-panel monitor’s internal

1. Select the monitor’s Auto-Adjustmentoption in the

or shadowing effects; horizontal

digital conversion circuits

 

monitor’s onscreen display menu.

scrolling lines; faint vertical bars; or

might be unable to correctly

2. Manually synchronize the Clock and Clock Phase

unable to center the picture on the

interpret the output

screen (flat-panel monitors using

synchronization of the

 

onscreen display functions.

 

 

an analog VGA input connection

graphics card.

3.

Download SoftPaq SP22333 to assist with the

only.)

 

 

 

synchronization).

 

 

 

 

 

 

Some typed symbols do not appear

The font you are using does

Use the Character Map to locate and select the appropriate

correctly.

not support that symbol.

symbol.

Select Start>All Programs> Accessories>System

Tools>Character Map. You can copy the symbol from the

Character Map into a document.

180 Chapter 6 Diagnostics and troubleshooting

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