HP Z800 Sp632up SP632UPABA manual Solving printer problems, 7Printer problems, DIR C\ printer port

Solving printer problems

Table 6-7Printer problems

Problem	Cause	Solution
Printer does not print.	Printer is not turned on and	Turn the printer on and be sure it is online.
	online.
	The correct printer driver for	1. Install the correct printer driver for the application.
	the application is not installed.	2. Try printing using the MS-DOS command:
		DIR C:\> [printer port]
		Replace printer port with the address of the printer
		used. If the printer works, reload the printer driver.
	If you are on a network, you	Make the proper network connection to the printer.
	might not have made a
	connection to the printer.
	Printer might have failed.	Run printer self-test.
Printer does not turn on.	The cables might not be
	connected properly.

182 Chapter 6 Diagnostics and troubleshooting ENWW