Hearth and Home Technologies TIARAI-CTO Troubleshooting, Symptom Possible Cause Corrective Action

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10 Troubleshooting

With proper installation, operation, and maintenance your gas appliance will provide years of trouble-free service. If you do experience a problem, this troubleshooting guide will assist a qualified service person in the diagnosis of a problem and the corrective action to be taken. This troubleshooting guide can only be used by a qualified service technician.

Symptom

Possible Cause

Corrective Action

1. After repeated trig-

a. Defective ignitor.

Check the spark at the electrode and pilot. If no spark and electrode

gering of the piezo

 

wire is properly connected, replace the ignitor.

button, the spark ignitor

 

 

b. Defective pilot or

Using a match, light the pilot. If the pilot lights, turn off the pilot and

will not light the pilot.

misaligned electrode

trigger the piezo button again. If the pilot lights, an improper gas/air

 

 

(spark at electrode).

mixture caused the bad lighting and a longer purge period is recom-

 

 

mended. If the pilot will not light, ensure the gap at the electrode and

 

 

pilot is one-eighth (1/8) inch to have a strong spark. If the gas is OK,

 

 

replace the pilot.

 

c. No gas or low gas

Check the remote shut-off valve from the appliance. Usually, there is

 

pressure.

a valve near the gas main. There can be more that one (1) valve from

 

 

the appliance and the main.

 

d. No LP in tank.

Check the LP (propane) tank. You may be out of fuel.

2. The pilot will not stay

a. Defective thermo-

Check that the pilot flame impinges on the thermocouple. Clean and /or

lit after carefully follow-

couple.

adjust the pilot for maximum flame impingement.

ing the lighting instruc-

 

 

tions.

 

Ensure that the thermocouple connection at the gas valve is fully

 

 

inserted and tight (hand tighten plus 1/4 turn).

 

 

Disconnect the thermocouple from the valve, place one millivolt lead

 

 

wire on the tip of the thermocouple and the other meter wire on the

 

 

thermocouple copper lead. Start the pilot and hold the valve knob in. If

 

 

the millivolt reading is less than 15mV, replace the thermocouple.

 

b. Defective valve.

If the thermocouple is producing more than 15 millivolts, replace faulty

 

 

valve.

3. The pilot is burning,

a. ON/OFF switch or

Check the ON/OFF switch and wires for proper connections. Place the

there is no gas to the

wires defective.

jumper wires across the terminals at the switch. If the burner comes on,

burner, the valve knob is

 

replace the defective switch. If the switch is OK, place the jumper wires

in the ON position, and

 

across the switch wires at the gas valve. IF the burner comes on, the

the ON/OFF switch is in

 

wires are faulty or connections are bad.

the ON position.

 

 

b. Thermopile may

If the pilot flame is not close enough physically to the thermopile, adjust

 

not be generating

the pilot flame.

 

sufficient millivoltage.

Be sure the wire connections from the thermopile at the gas valve ter-

 

 

 

 

minals are tight and that the thermopile is fully inserted into the pilot

 

 

bracket.

 

 

Check the thermopile with a millivolt meter. Take the reading at TH-

 

 

TP&TP terminals of the gas valve. The meter should read 325 millivolts

 

 

minimum, while holding the valve knob depressed in the pilot position,

 

 

with the pilot lit, and the ON/OFF switch in the OFF position. Replace

 

 

the faulty thermopile if the reading is below the specified minimum.

 

 

With the pilot in the ON position, disconnect the thermopile leads from

 

 

the valve. Take a reading at the thermopile leads. The reading should

 

 

be 325 millivolts minimum. Replace the thermopile if the reading is

 

 

below the minimum.

August 1, 2008

Heat & Glo · Tiara I B & Tiara II B · 7010-149M

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Contents Hot glass will cause burns Installation and OperationWhat to do if you smell gas Location Hang tag attached to rear of appliance CongratulationsTable of Contents 1Listing and Code Approvals Requirements for the Commonwealth of Massachusetts Tools will apply to every installation Design & Installation ConsiderationsGetting Started Tools and Supplies NeededSelecting Appliance Location Appliance Location and ClearancesClearances to Combustibles Tiara I-B ModelTiara II B Clearances to Combustibles Tiara II-BVent Termination Minimum Clearances 4Termination LocationsAlcove Applications Venting Components Vent InformationUse of Elbows Measuring StandardsHow to Use the Vent Graph Step Horizontal Termination203mm Vinyl Siding Direct Vent Pipe Vertical TerminationStep Twist-lock the vent cap and seal Level Cathedral Ceiling Support Box Cathedral CeilingClass a Metal Chimney Existing Masonry Chimney Type C Up & Out Installation Type D Hearth MountType a & B Co-Axial to Co-Linear Cut and bend flashing as needed to fit Sealant adhesive Flex Liner Flex Coupler Sheet Metal Screws Fuel Conversions Gas InformationConverting to LP Gas Tiara I-B Burner RemovalTiara I-B 063 106 Tiara II-B 073 120 Valve Regulator ReplacementTiara I-B and Tiara II-B Screws Rubber Gasket Identification Label F Gas PressuresCheck for GAS Leaks Gas ConnectionConnecting to the Appliance Recommendation for WireStanding Pilot Ignition System Wiring Wire Size Max. LengthIgnition Module Access and Battery Replacement Top to Rear Vent Conversion Appliance SetupRemove Shipping Materials Rear Vent Installations Damper AdjustmentTop Vent Installations Installing the Baffle Tiara I-B Shutter AdjustmentBrick Installation Tiara II-B Leg Leveling SystemPositioning the Logs Tiara I-B 19 Complete brick installationMineral Wool AccessoriesPositioning the Logs Tiara II-B Embers Wing NUT Optional BlowerLock NUT Stem Glass Replacement Warming Shelves InstallationControls Operating InstructionsBefore Lighting Appliance Lighting Appliance For Your Safety Read Before LightingAfter Appliance is Lit Frequently Asked QuestionsInitial Break-in Procedure Symptom Possible Cause Corrective Action TroubleshootingBe Placed in this Opening After servicing Maintaining and Servicing ApplianceNecessary. USE Caution When CLEANING/HANDLING Ceramic Burner Maintenance Tasks InspectReference Materials Appliance Dimension Diagram Tiara I-BAppliance Dimension Diagram Tiara II-B SLP4M SLP6AM SLP24M SLP36M SLP48M Vent Components DiagramHHT SL-P Vent Components ListTermination Caps & Kits Description Tiara I-BService Parts List cont’d PBE-5 Accessories Tiara I-B Tiara II-B LPK-T2 Tiara II-B Accessories Tiara II-B Limited Lifetime Warranty Heat & GLO GAS Appliance Products Warranty PolicyHomeowner’s Notes Dealer Telephone Tiara I B Tiara II BContact Information

TIARAI-CTO, TIARAI-BK-B, TIARA II-B, TIARAI-BR-B, TIARAI-CES specifications

Hearth and Home Technologies offers a range of innovative gas and wood fireplace products, including the TIARA I-B, TIARA I-CTO, TIARA I-CES, TIARA II-B, and TIARA I-BR-B models. Each of these fireplaces combines aesthetic appeal with high functionality, creating a comfortable and stylish heating solution for any space.

The TIARA I-B is a versatile gas fireplace that features a contemporary design, perfect for modern homes. It comes with a large viewing area that showcases the beautiful flames while providing efficient heating. The model is equipped with advanced gas burner technology, ensuring a steady and even flame pattern, which enhances both the ambiance and warmth of the room.

The TIARA I-CTO boasts an innovative convection technology option, which allows for even heat distribution throughout the space. This model includes an easy-to-use remote control that enables users to adjust the flame height and heat output from across the room, providing an unparalleled level of convenience. Its sleek design can seamlessly blend into various interiors, making it a stylish choice for homeowners.

For those looking for a more efficient heating solution, the TIARA I-CES model incorporates a ceramic glass panel that enhances the fireplace's efficiency while maintaining an attractive aesthetic. The improved thermal performance allows for reduced fuel consumption and lower heating costs without compromising on warmth or style.

The TIARA II-B enhances the collection with its distinctive design and expanded features. This model comes with various decorative options, including multiple log set styles and media kits, allowing homeowners to customize their fireplace to match their unique taste. Its durable construction ensures longevity and reliability while providing warmth in colder months.

Finally, the TIARA I-BR-B is designed with a traditional aesthetic but incorporates modern technology. It delivers exceptional efficiency with the use of high-quality materials and advanced combustion technology. This fireplace not only provides a classic look but also meets modern energy efficiency standards, making it an eco-friendly choice for responsible heating.

In summary, the TIARA series from Hearth and Home Technologies combines beauty, technology, and efficiency. Each model is designed to suit different preferences and needs, ensuring that homeowners find the perfect fireplace solution. Whether you are after modern design or classic charm, the TIARA fireplaces deliver warmth and style in equal measure.
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