5. TROUBLESHOOTING
If a minor problem occurs, it usually can be solved quite easily when the cause is found by using the checklist below.
Any other servicing should be done by an authorized service representative.
! WARNING !
To reduce risk of personal injury - unplug vacuum before servicing.
PROBLEM | POSSIBLE CAUSE | POSSIBLE SOLUTION | |||
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Vacuum won’t | 1. | Power cord not firmly plugged | 1. | Plug unit in firmly. | |
run |
| into outlet. |
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| 2. | Blown fuse or tripped breaker. | 2. | Check fuse or breaker in home. Replace | |
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| fuse/reset breaker in home. | |
| 4. | Thermal Protector activated. | 4. | Unplug and allow vacuum to cool for 30min. | |
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| (This willl reset the thermal protector) | |
System Check | 1.Rinsable Filter and/ or Filter | 1. | Clean Rinsable Filter and or Filter made | ||
Indicator has | made with HEPA media is dirty. |
| with HEPA media - Pg.9 | ||
turned red | 2. | Dirt cup full and/ or clogged. | 2. | Empty dirt cup - Pg.8. | |
or | |||||
Vacuum won’t | 3. | Broken or worn belt. | 3. | Replace belt - Pg.12. | |
pick up | 4. | Brushroll and/ or Hose | 4. Check Hose - Pg.11. Check Brushroll - Pg.10. | ||
or | |||||
| clogged. |
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Low suction |
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5. Carpet height setting is | 5. | Set Carpet Height Adjustment to appropriate | |||
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| incorrect. |
| setting for carpet being cleaned - Pg.7. | |
| 6. | Suction Only Mode is ON. | 6. | Step on Brushroll ON/OFF Pedal to turn | |
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| Suction Only Mode OFF | |
Dust escaping | 1. | Dirt cup full. | 1. | Empty dirt cup - Pg. 8. | |
from vacuum | 2. | Dirt cup not installed correctly. | 2. | Review Dirt Cup removal & replacement - | |
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| Pg. 8. | |
| 3. | Hose not installed correctly. | 3. | Review Hose installation - Pg. 7. | |
| 4. | Rinsable and/ or Filter made | 4. | Review Filter Removal and Cleaning. | |
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| with HEPA media not installed |
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| completely. |
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Headlight not | 1. | Bulb burnt out. | 1. | Replace bulb - Pg. 11. | |
working | 2. | Loose electrical wires. | 2. | Call | |
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| Hoover® dealer. | |
Vacuum is | 1. | Carpet height setting is | 1. | Set Carpet Height Adjustment knob to | |
difficult to push |
| incorrect. |
| appropriate setting for carpet being cleaned | |
or won’t move |
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| - Pg. 7. | |
forward |
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Powered Hand | 1. | Too much pressure being | 1. | Continue using tool applying light pressure. | |
Tool brushroll |
| applied to tool. |
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won’t turn | 2. | Blockage. | 2. | Remove blockage - Pg. 11 | |
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| 3. | Low vacuum suction. | 3. | Check items under “Vacuum won’t pick or | |
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| Low suction.” | |
Smoky/burning | 1. | Belt broken or stretched. | 1. | Replace brushroll belt - Pg. 11. | |
smell detected | 2. | Brushroll is clogged. | 2. Clear/ remove debris from brushroll - Pg. 10. | ||
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