Palm m100 manual TCP/IP troubleshooting, Displaying expanded Service Connection Progress messages

Options menu

TCP/IP troubleshooting

If you are having a problem establishing a network connection using TCP/IP, check this section and try the suggestions listed.

Displaying expanded Service Connection Progress messages

It’s helpful to identify at what point in the login procedure the connection fails. An easy way to do this is to display the expanded Service Connection Progress messages. Expanded Service Connection Progress messages describe the current stage of the login procedure. Press the lower scroll button at any point during login to display these messages.

Viewing the Network Log

If viewing the expanded Service Connection Progress messages does not give you enough information to find out why you cannot connect to your ISP or dial-in server, take a look at the Network Log. The Network Log lists all of the communication that occurs between your modem and your dial-in server during the login procedure. The Network Log can help your ISP or your System Administrator pinpoint where the login procedure communication fails and why.

To view the Network Log:

1.Tap Options, and then tap View Log.

2.Tap the scroll bar arrows to see the entire Network Log.

3.Tap Done.

Adding DNS numbers

If your ISP or dial-in server requires DNS numbers and you did not enter them in the Network Preferences screen, it will appear that you logged into your network, but when you try to use an application or look up data, the connection fails. If this occurs, add DNS numbers (see “Defining primary and secondary DNS” earlier in this chapter).

Chapter 6 Page 168