Palm m100 manual Frequently Asked Questions

I am using Outlook as my PIM, but I cannot do a HotSync operation.

I cannot launch the HotSync Manager.

I tried to do a local HotSync operation, but it did not complete successfully.

■Click the HotSync Manager and choose Custom. Check that the correct conduit is active.

■Check that the correct conduit is installed. Reinstall the HotSync Manager and make sure the correct conduit is selected.

■Make sure you are not running another program, such as America Online, CompuServe, WinFax, or AppleTalk networking that uses the serial port you selected in the Setup dialog box.

■Backup the Palm Desktop software, uninstall it, then reinstall it.

■Make sure your handheld is seated onto the HotSync cradle/cable correctly.

■Check the connection between the HotSync cradle/cable and the serial port or USB port on your computer.

■Make sure the gold-plated connectors on the HotSync cradle/cable and your handheld are clean. Use a pencil eraser to clean them.

■Read the HotSync Log for the user account for which you are performing a HotSync operation.

■Tap the HotSync icon in the Applications Launcher, tap Local above the HotSync icon, and then select Direct Serial from the pick list below the icon.

■Make sure the user name you selected in Palm Desktop software matches the user name assigned to your handheld.

■Make sure the date on your computer matches the date on your handheld.

■Check the conduit settings in Palm Desktop software. See “Customizing HotSync application settings” in Chapter 5 for details.

Page 185 Frequently Asked Questions