I tried to do a modem HotSync operation, but it did not complete successfully. (continued)
On a Macintosh, check the following:
■Make sure Modem is selected on the Serial Port Settings tab in the HotSync Software Setup window.
■You may need to select a different Modem type or enter a Custom setup string on the Serial Port Settings tab. Most modems have a setup string that causes them to send initial connection sounds to a speaker. You can turn on the Modem Speaker option and use these sounds to check the modem connection.
■Make sure you are not running another program, such as America Online, fax or telephony software, or AppleTalk networking that uses the serial port you selected in the Serial Port Settings tab.
■Make sure your modem resets before you try again. (Turn off your modem, wait a minute, then turn it back on.)
Check the following on your handheld:
■Confirm that the telephone cable is securely attached to your modem.
■Make sure the dialing instruction dials the correct phone number.
■If you need to dial an outside line prefix, make sure you selected the Dial Prefix option on your handheld and entered the correct code.
■If the telephone line you are using has Call Waiting, make sure you selected the Disable call waiting option under Modem Sync Phone Setup on your handheld and entered the correct code.
■Make sure the telephone line you are using is not noisy, which can interrupt communications.
■Check the batteries in your modem and replace them if necessary.
Appendix B | Page 188 |
