TROY Group 2300, 1320 Troubleshooting / Error Messages, Trouble- shooting by Symptom, Condition

Section 4 Troubleshooting / Error Messages

Trouble- shooting by Symptom

The following troubleshooting table provides solutions to the most common MICR printing problems. Some of the messages may not apply to your TROY Security Printing Solution. Visually inspect your MICR documents using the TROY MICR Document Template where appropriate.

NOTE: This table does not cover all of the ANSI and banking specifications that MICR-encoded documents must meet. Refer to the TROY MICR Basics Handbook for more information on MICR specifications and check design.

Condition	Possible Cause	Solution
Incorrect data in MICR line (account	Error typing in the account #, etc.	Re-enter the correct data.
#, bank #, etc.).
Incorrect format of fields in MICR line	Error typing in the field information.	Re-enter the correct data. Ask your
(according to your bank’s		bank for its specification sheet or copy
specifications).		the field format from your old checks,
		including any spaces.
Vertical streaking or smearing	Problem with the Hewlett-Packard	Refer to the troubleshooting section in
throughout document.	printer or TROY MICR toner cartridge.	the printer user’s manual.
Horizontal streaking in MICR clear	Problem with the reader/sorter	The reader/sorter machine must be
band during document processing.	machine.	cleaned and checked or adjusted.

Font DIMM Printer and Font DIMM Kit User’s Guide -- Document #50-70382-001 Rev. G 4-1