Section 4

Troubleshooting / Error Messages

Trouble- shooting by Symptom (cont.)

MICR clear band has extra printing

Printer density setting is too dark.

Use TROY MICR defaults.

(such as toner splatter) besides the

 

Refer to printer user’s manual for

MICR line on front or backside of

Printer fusing unit is contaminated.

document.

 

cleaning instructions.

 

Faulty MICR toner cartridge.

Try another TROY MICR toner

 

 

cartridge. If cartridge is faulty, return

 

 

to the dealer.

 

Use on Non-TROY MICR toner

Try another TROY MICR toner

 

cartridge.

cartridge, or consult the non-TROY

 

 

manufacturer for assistance.

 

 

 

MICR line is skewed on document.

Your MICR paper was cut or

Measure your MICR paper and/or

 

perforated inaccurately (lower edge of

perforation lines to ensure your MICR-

 

paper is not perpendicular to the right

encoded documents fall within ANSI

 

and left edges of paper).

specifications for document size. Ask

 

 

your paper vendor for correctly sized

 

 

MICR paper.

 

Your MICR paper has changed

Measure your MICR paper and/or

 

properties due to environmental

perforation lines to ensure your MICR-

 

conditions in storage or handling.

encoded documents fall within ANSI

 

 

specifications for document size.

 

Paper incorrectly loaded.

If using MP tray, paper width guide

 

 

should lightly touch right side of paper

 

 

stack.

 

Faulty paper transport system in

Try non-MICR paper to verify the

 

printer.

problem. Contact TROY Technical

 

 

Support if problem is verified on non-

 

 

MICR paper.

 

 

 

Font DIMM Printer and Font DIMM Kit User’s Guide -- Document #50-70382-001 Rev. G

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TROY Group 8100, 1320, 2100, 2300, and 9000, 1200, 1300, 2200 manual Section

8100, and 9000, 2300, 1320, 1200 specifications

The TROY Group has established itself as a leader in secure printing solutions with its innovative range of printing systems, namely the TROY Group 8100, 2300, 1200, 2100, and 1300. Each model comes equipped with unique features and technologies designed to meet varying security needs and printing requirements.

Starting with the TROY Group 8100, this model is known for its advanced compatibility with a range of software platforms and its ability to handle high-volume printing tasks with exceptional speed. It offers robust security features such as secure printing options, watermarking, and encryption capabilities, which protect sensitive information and help prevent unauthorized access. The 8100 is particularly favored in environments where confidentiality is of utmost importance.

The TROY Group 2300, on the other hand, is designed specifically for medium-sized businesses requiring a balance between speed and print quality. It boasts efficient performance, augmented by its user-friendly interface and minimal maintenance requirements. The 2300 also supports diverse media types, allowing users to print everything from standard documents to specialized materials like labels and cartridges, making it versatile for different applications.

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The TROY Group 2100 is a robust option for larger enterprises. It focuses on high-capacity printing capabilities while maintaining exceptional quality. This model incorporates advanced technologies such as duplex printing and automatic document feeder features, which improve efficiency and reduce operational costs. Companies seeking to streamline their printing processes while enhancing security find the 2100 an ideal choice.

Lastly, the TROY Group 1300 provides an entry-level option for organizations seeking reliable performance without the frills. It delivers versatility with the ability to print on various media while offering basic security features suitable for everyday business needs.

In conclusion, the TROY Group 8100, 2300, 1200, 2100, and 1300 each address specific market segments, providing tailored solutions that blend convenience, security, and efficiency. These models showcase TROY's commitment to innovation and meeting the diverse demands of today's printing environment.