Section 4

Troubleshooting / Error Messages

Trouble- shooting by Printer Control Panel Display Message

The following table contains the printer control panel display messages generated by TROY Security Printing Solutions. Some of the messages may not apply to your TROY Security Printing Solution. Refer to the Hewlett- Packard Printer User’s Manual for other display panel messages.

 

Message

 

Description

Action

 

LOW TONER

 

The TROY MICR toner cartridge is low on

Replace the TROY MICR toner cartridge

 

 

 

toner.

with a new TROY MICR toner cartridge.

 

 

 

 

Do not re-install the old cartridge.

 

 

 

 

 

 

TROY INTERNAL

 

The TROY firmware contains advanced

Contact TROY Technical Support.

 

RELIANCE MONITOR

 

internal self-diagnostics checks to ensure

 

 

 

 

constant data integrity. When the

 

 

 

 

firmware detects an exception condition

 

 

 

 

that may result in compromised data

 

 

 

 

integrity, it halts printer operation. This

 

 

 

 

message will be followed automatically

 

 

 

 

with diagnostic information that may

 

 

 

 

assist TROY engineers in evaluating the

 

 

 

 

exception condition.

 

 

 

 

 

 

 

49.4C18 SERVICE ERROR

 

A firmware update has been uploaded to

Re-initialize the printer (cycle printer

 

 

 

the printer. This error message may

power), or perform a cold reset. Wait for

 

 

 

appear immediately after the update

the initialization sequence to finish before

 

 

 

process has been completed, indicating

continuing to use the printer. The printer

 

 

 

that the printer has registered the new

must be re-initialized in order for the

 

 

 

firmware.

firmware update to take effect.

 

 

 

 

 

 

53.ØX.1Ø ERROR

 

Your printer detected the presence of a

Remove the DIMMs one at a time until the

 

 

 

second system DIMM.

message is cleared, or contact your

 

 

 

 

authorized TROY service representative.

 

 

 

 

 

 

61.X SERVICE

 

Indicates that the TROY Font DIMM is

Re-install the TROY Font DIMM.

 

62.X ERROR

 

improperly installed or has failed.

 

 

 

 

 

 

 

 

 

 

 

68.1 ERROR

 

A firmware update has been uploaded to

Re-initialize the printer (cycle printer

 

 

 

the printer. This error message may

power), or perform a cold reset. Wait for

 

 

 

appear immediately after the update

the initialization sequence to finish before

 

 

 

process has been completed, indicating

continuing to use the printer. The printer

 

 

 

that the printer has registered the new

must be re-initialized in order for the

 

 

 

firmware.

firmware update to take effect.

 

 

 

 

 

Font DIMM Printer and Font DIMM Kit User’s Guide -- Document #50-70382-001 Rev. G

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TROY Group 2300, 1320, 2100, and 9000 Trouble- shooting by Printer Control Panel Display Message, Message Description Action

8100, and 9000, 2300, 1320, 1200 specifications

The TROY Group has established itself as a leader in secure printing solutions with its innovative range of printing systems, namely the TROY Group 8100, 2300, 1200, 2100, and 1300. Each model comes equipped with unique features and technologies designed to meet varying security needs and printing requirements.

Starting with the TROY Group 8100, this model is known for its advanced compatibility with a range of software platforms and its ability to handle high-volume printing tasks with exceptional speed. It offers robust security features such as secure printing options, watermarking, and encryption capabilities, which protect sensitive information and help prevent unauthorized access. The 8100 is particularly favored in environments where confidentiality is of utmost importance.

The TROY Group 2300, on the other hand, is designed specifically for medium-sized businesses requiring a balance between speed and print quality. It boasts efficient performance, augmented by its user-friendly interface and minimal maintenance requirements. The 2300 also supports diverse media types, allowing users to print everything from standard documents to specialized materials like labels and cartridges, making it versatile for different applications.

Next in line is the TROY Group 1200, a compact and cost-effective solution ideal for small offices or individual users. Despite its size, the 1200 does not compromise on quality, delivering crisp prints consistently. It features a built-in security system to safeguard sensitive documents and is built to comply with stringent data protection regulations.

The TROY Group 2100 is a robust option for larger enterprises. It focuses on high-capacity printing capabilities while maintaining exceptional quality. This model incorporates advanced technologies such as duplex printing and automatic document feeder features, which improve efficiency and reduce operational costs. Companies seeking to streamline their printing processes while enhancing security find the 2100 an ideal choice.

Lastly, the TROY Group 1300 provides an entry-level option for organizations seeking reliable performance without the frills. It delivers versatility with the ability to print on various media while offering basic security features suitable for everyday business needs.

In conclusion, the TROY Group 8100, 2300, 1200, 2100, and 1300 each address specific market segments, providing tailored solutions that blend convenience, security, and efficiency. These models showcase TROY's commitment to innovation and meeting the diverse demands of today's printing environment.