Section 4

Troubleshooting / Error Messages

Trouble- shooting by Symptom (cont.)

600 dpi MICR font not used in MICR

No MICR font installed.

Install the TROY Font DIMM and

line (an incorrect font such as Courier

 

reprint the document.

or Times Roman was used instead).

MICR mode disabled and an attempt

Consult your software dealer.

 

 

was made to use a TROY MICR font.

 

 

Software error.

Enable MICR mode by issuing the

 

 

appropriate escape sequence via your

 

 

check writing software.

 

MICR font requested orientation

Install the correct orientation of MICR

 

(portrait or landscape) not installed in

font via system DIMM.

 

the printer.

 

 

Non-TROY MICR font was used.

Use the TROY MICR font or consult

 

 

the non-TROY MICR font

 

 

manufacturer for assistance.

 

Font escape sequence coding error.

Verify the escape sequence accuracy.

 

 

 

MICR clear band has magnetically

Border, signature, or other printing

Reformat your document design to

chargeable printing besides the MICR

extends into MICR clear band on front

ensure nothing besides the MICR line

line on front or backside of document.

or back.

appears in the MICR clear band.

 

Laser-printed items extend into MICR

Reformat your document design or

 

clear band on backside of the check.

other laser-printed items so that there

 

 

is no MICR information on the check.

 

 

 

Font DIMM Printer and Font DIMM Kit User’s Guide -- Document #50-70382-001 Rev. G

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TROY Group and 9000, 1320, 2100, 2300, 8100, 1200, 1300, 2200 manual Section

8100, and 9000, 2300, 1320, 1200 specifications

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