TROY Group 1320 Section, Troubleshooting / Error Messages, Trouble- shooting by Symptom cont

Section 4 Troubleshooting / Error Messages

Trouble- shooting by Symptom (cont.)

Your bank reports a high reject rate when processing your TROY MICR- printed documents.

NOTE: This section covers conditions not addressed above. You should also investigate all of the items described above as possible causes of bank rejects as well as the other ANSI MICR specifications not covered in this table.

A Non-TROY MICR toner was used.

The bank-of-deposit made a typing or imprinting error when they encoded the check AMOUNT onto the right end of the MICR line.

Your MICR paper is out of specification so that your documents tend to jam or tear inside bank processing equipment.

Documents were folded, spindled, or otherwise roughly handled before they reached the bank-of-deposit.

Your bank’s reader/sorter equipment is out of adjustment.

Print test documents using TROY MICR toner or consult the non-TROY manufacturer for assistance.

Ask your bank or one of the document testing facilities in the list following this table to determine if the MICR line error is in the TROY MICR-printed portion of the bank-encoded portion (many errors are bank induced).

Observe the condition of your processed checks. Refer to this guide for information on TROY and ANSI MICR paper specifications. Your paper vendor or bank may also provide assistance.

Consider sturdier MICR paper or improved check-handling processes with your regular recipients.

Ask your bank for assistance in determining the cause of your rejects.

Font DIMM Printer and Font DIMM Kit User’s Guide -- Document #50-70382-001 Rev. G 4-7