TROY Group 2100 Section, Troubleshooting / Error Messages, Trouble- shooting by Symptom cont

Section 4 Troubleshooting / Error Messages

Trouble- shooting by Symptom (cont.)

MICR characters appear smeared	A Non-TROY MICR toner was used.	Print test documents using TROY
after processing by a bank.		MICR toner or consult the non-TROY
		manufacturer for assistance.
	Your MICR paper is out of	Refer to TROY MICR paper
	specification so that toner does not	specifications and consult your paper
	adhere properly to the paper.	vendor to ensure you have the correct
		paper (including correctly preprinted
		background areas). Also, check to
		ensure your paper has not altered due
		to environmental conditions before
		printing the checks.
	Your bank’s reader/sorter equipment	Ask your bank for assistance in
	is out of adjustment.	determining the cause of your rejects.
NO MICR TONER message displayed in	No TROY MICR toner cartridge	Install a TROY MICR toner cartridge.
the printer control panel.	installed.
	Detect device on TROY MICR toner	Install a new TROY MICR toner
	cartridge is damaged.	cartridge.
	TROY MICR toner cartridge detect	Call TROY Technical Support.
	sensor failed.
	TROY MICR DIMM has failed.	Call TROY Technical Support.

Font DIMM Printer and Font DIMM Kit User’s Guide -- Document #50-70382-001 Rev. G 4-8