Bradford-White Corp TG-237E-N(X)A Diagnostic Codes on the Temperature Control Display

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DIAGNOSTIC CODES ON THE TEMPERATURE CONTROL DISPLAY

The Bradford White EverHot® tankless water heaters have the ability to monitor and display any operating faults on the control display. The diagnostic codes will display on the monitor and will assist in servicing the water heater. The following is a listing of the diagnostic codes, which may flash on the monitor in case of a malfunction with the water heater. Please quote the code displayed when calling for service.

Code

Code Description

02

No burner operation

 

during freeze

 

protection mode

03

Power interruption

 

during Bath Fill (Water

 

will not flow when

 

power returns).

10

Air Supply or Exhaust

 

Blockage

11

No Ignition

12

Flame Failure

14 Thermal Fuse

Remedy

Service Call

Turn off all hot water taps. Press ON/OFF twice.

Check that nothing is blocking the flue inlet or exhaust. Check all vent components for proper connections. Ensure vent length is within limits.

Ensure condensation collar was installed correctly. Verify dip switches are set properly.

Check fan for blockage.

Check that the gas is turned on at the water heater, gas meter, or cylinder. Ensure gas type and pressure is correct.

Ensure gas line, meter, and/or regulator is sized properly. Bleed all air from gas lines.

Verify dip switches are set properly. Ensure water heater is properly grounded.

Disconnect Manifold Electronic Controls to isolate the problem. Ensure igniter is operational.

Check igniter wiring harness for damage.

Check gas solenoid valves for open or short circuits.

Remove burner cover and ensure all burners are properly seated.

Remove burner plate and inspect burner surface for condensation or debris.

Check that the gas is turned on at the water heater and gas meter. Check for obstructions in the flue outlet.

Ensure gas line, meter, and/or regulator is sized properly. Ensure gas type and pressure is correct.

Bleed all air from gas lines.

Ensure condensation collar was installed properly. Ensure vent length is within limits.

Verify dip switches are set properly. Ensure water heater is properly grounded. Disconnect keypad.

Disconnect Manifold Electronic Controls to isolate the problem. Check power supply for loose connections.

Check power supply for proper voltage and voltage drops. Ensure flame rod wire is connected.

Check flame rod for carbon build-up.

Disconnect and reconnect all wiring harnesses on unit and PC board. Check for DC shorts at components.

Check gas solenoid valves for open or short circuits.

Remove burner plate and inspect burner surface for condensation or debris.

Check gas type of unit and ensure it matches gas type being used. Check for restrictions in air flow around unit and vent terminal.

Check for low water flow in a circulating system causing short-cycling. Ensure dip switches are set to the proper position.

Check for foreign materials in combustion chamber and/or exhaust piping. Check heat exchanger for cracks and/or separations.

Check heat exchanger surface for hot spots which indicate blockage due to scale build- up. Refer to instructions in manual for flushing heat exchanger.

Measure resistance of safety circuit.

Ensure high fire and low fire manifold pressure is correct. Check for improper conversion of product.

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Contents TG-150E-NX, TG-180E-NX, TG-199E-NX, TG237E-NX & TG-237E-NXA Table of Contents Page Page If YOU Smell GAS Model Section II SpecificationsDimensions TG-150E TG-180E TG-199E Section III Installation Instructions Water Heater Location UnpackingMount Water Heater on the Wall Remove CartonImportant In the State of Massachusetts 248CMR 4.00 State RegulationsInstallation Clearances Description Canadian Installations Inside Corner High Altitude Installations Section IV Water Connections Water QualityInstructions for Connections Page Approximate TIME/TEMPERATURE Relationships in Scalds Recommended Piping for a Basic Installation Recommended Piping for a Circulation Systems Recommended Piping for Freeze Protection Recommended Piping for Power Failure Freeze ProtectionPressure Relief Valve Page Page Section V GAS Connections GAS Pressure Regulation GAS Meter Size Natural GAS onlyGas Specific CorrectionInitial Operation and Testing Installer only Section VI Electrical Connections CPU Page Wiring Diagram for TG-237E-NXand TG-237E-NXAModels Temperature Controls Page Installation of Controls Temperature Display Use IndicatorIllustration Showing Where to Connect Remote Control Harness Initial Operation and Testing of Controls Installer onlyTroubleshooting Electrical Wire ColorResistance Connector Pin Nos Flame Rod Heat Exchanger and Outgoing Water Temperature ThermistorsAmp Fuses Frost ProtectionSection VII Operating Instructions General Instructions To Fill the Water HeaterSequence of Operation Property damage, personal injury or loss of life Lighting Instructions For Your Safety Read Before OperatingWhat to do if YOU Smell GAS Operation InstructionsTurning OFF the Water Heater for AN Extended Period of Time Temperature AdjustmentTemperature Display Use Indicator Approximate TIME/TEMPERATURE Relationships in Scalds ScaldingFirst AID for Scalds Code Code Description Diagnostic Codes on the Temperature Control DisplayCode Burner Flame Appearance Section Viii MaintenancePage Water Heater Circulating PumpPage Section IX Parts List Description Quantity Page Description Quantity Page Description Quantity Page Description Quantity TG-237E Models TG-237E-N TG-237E-X TG-237E-NA TG-237E-XA Page Description Quantity Page Description Quantity Page Description Quantity Section X Warranty How do you get warranty assistance? What will we do to correct problems?What should you do to keep the warranty in effect? What will we not do?Page Page Page Fax/215-641-1670 Parts Fax/215-641-2180

TG-199E-N(X), TG237E-N(X), TG-180E-N(X), TG-150E-N(X), TG-237E-N(X)A specifications

Bradford White Corporation is renowned for its innovative solutions in the water heating and storage sector, offering a range of high-quality products designed for residential and commercial applications. Among its standout offerings are the TG series models, including TG-237E-N(X)A, TG-150E-N(X), TG-180E-N(X), TG-237E-N(X), and TG-199E-N(X). These models are specifically designed to maximize efficiency while providing reliable hot water delivery.

One key feature of the TG series is its high Energy Factor (EF) ratings, which signify exceptional energy efficiency. The models employ advanced technologies that not only reduce energy consumption but also minimize environmental impact. These products typically include a highly efficient burner system that enhances heat transfer, ensuring that users enjoy maximum hot water availability without incurring high utility costs.

Each model is crafted with robust materials, designed to withstand the rigors of everyday use. For example, the tanks are typically built from durable steel and feature an advanced glass lining that protects against corrosion and extends the lifespan of the unit. Additionally, these models are equipped with high-quality insulation that helps retain heat, further improving efficiency.

The TG series also emphasizes user convenience and safety. Many units come with a user-friendly control system that allows for easy temperature adjustments and monitoring. This is complemented by built-in safety features such as automatic shut-off capabilities, helping to prevent overheating or other potential hazards.

Another characterizing aspect of the TG series is its flexibility in installation. These water heaters are designed to fit various spaces and configurations, ensuring that they can meet the needs of different households or commercial facilities. Additionally, some models are compatible with both natural gas and propane, offering versatility in fuel options.

In terms of technology, these Bradford White water heaters include features such as electronic gas control systems that provide precise temperature management, and advanced airflow designs that optimize combustion efficiency. This focus on technology ensures that the TG series is not only reliable but also a smart choice for cost-conscious consumers looking to reduce their energy bills.

In summary, the Bradford White TG series, with models like TG-237E-N(X)A, TG-150E-N(X), TG-180E-N(X), TG-237E-N(X), and TG-199E-N(X), stands out for its robust design, efficiency, and advanced safety features. Whether for residential or commercial use, these hot water solutions continue to meet the evolving needs of consumers while prioritizing reliability and performance.