American Water Heater HPE10260H045DV, HPE10280H045DV specs

Fault Code Troubleshooting Guide

Low Supply Voltage Fault (Very low input voltage):

Power supply voltage is extremely low-

•Verify the unit is connected to 240 VAC, unit is intended for 240 VAC connection only. The unit will not operate below 184 VAC.

High Temperature Lock Out (ECO tripped due to excessivly high tank temperature):

Eco has detected a tank temperature of 190 ± 5°F and tripped-

•Check the ECO-if tripped, press red button to reset. See “ECO Switch Troubleshooting” (p.25).

•Check for faulty control board not shutting off heating means (element or heat pump)

Loose connection or damaged wire-

•Turn off power at the circuit breaker/fuse box and check for a loose connection or damaged wire between the ECO and control board.

Faulty temperature sensor-

•Check the upper temperature sensor; refer to “Temperature Sensors” (p.32) for details.

•A faulty lower temperature sensor will not cause this error.

Faulty ECO-

•Check the ECO with an Ohm meter: Pin 1 to 2 and pin 3 to 4 should measure short, if they do not, press the red reset button and check again. If the pins are shorted, the ECO is good, if not the ECO is faulty and should be replaced.

Condensate Drain Alarm (The installed condensate pump is not working):

Condensate pump not operating-

•Check to see if condensate pump is plugged in and has power. Also check circuit breaker/fuse box and GFCI (if used).

•Check operation of condensate pump; replace if defective.

Condensate pump drain line is blocked-

•Check condensate pump outlet tube for blockage.

Loose connection or damaged wire in the condensate pump failure detect circuit-

•Check control wire for connections to condensate pump. If error persists see “Condensate Pump Troubleshooting” (p.46).

Power Anode Over Current (Powered anode circuit not working):

Faulty control board-

•Replace control board.

•If replacing the control board doesn’t resolve the issue, contact technical support.

Power Anode Max Current at Min PWM (Powered anode circuit not working):

Faulty control board-

•Replace control board.

•If replacing the control board doesn’t resolve the issue, contact technical support.

Power Anode Offset Current (Powered anode circuit not working):

Faulty control board-

•Replace control board.

•If replacing the control board doesn’t resolve the issue, contact technical support.

RESIDENTIAL HYBRID ELECTRIC HEAT PUMP WATER HEATER, HPE10260H045DV, HPE10280H045DV specifications

The American Water Heater HPE10280H045DV and HPE10260H045DV are pioneering residential hybrid electric heat pump water heaters designed to deliver energy-efficient performance while meeting the hot water demands of modern households. These innovative units fuse traditional electric heating with advanced heat pump technology, allowing for significant reductions in energy consumption compared to conventional electric water heaters.

One of the primary features of these hybrid models is their outstanding energy efficiency ratings. Both units typically achieve an impressive Energy Factor (EF) that reflects their ability to convert electricity into hot water. By utilizing ambient air to heat water, these heat pump water heaters pull in heat from the surrounding environment and transfer it to the water, thus consuming less electricity. This technology not only reduces energy bills but also decreases the overall carbon footprint of the home.

The HPE10280H045DV and HPE10260H045DV boast a sleek, compact design that allows for flexible installation options, making them suitable for various locations within a home. Their user-friendly digital interface provides homeowners with intuitive controls to manage temperature settings and monitor performance. These models are equipped with smart technology that includes an intuitive display for adjusting modes and settings. They feature selectable operating modes, including electric, heat pump, and hybrid, allowing users to choose the most efficient heating method based on current needs.

In terms of capacity, the HPE10280H045DV offers a substantial 80-gallon tank, while the HPE10260H045DV provides a 60-gallon capacity, ensuring that households of different sizes can enjoy ample hot water for showers, laundry, and dishwashing simultaneously. Both models are designed with durability in mind, featuring robust components and corrosion-resistant tanks that promise longevity and maintenance-free operations.

Another significant aspect of these hybrid water heaters is their whisper-quiet operation, which makes them ideal for installation in living spaces or areas close to bedrooms. The noise level is minimized by the efficient insulation and placement of the compressor, ensuring that the serenity of the home is maintained.

In summary, the American Water Heater HPE10280H045DV and HPE10260H045DV represent a leap forward in the water heating industry, combining innovative heat pump technology with user-friendly features, energy efficiency, and ample capacity, making them an excellent choice for environmentally conscious homeowners looking for reliable hot water solutions.