Hoffman Media EDD-4C manual Dripmaster Service Policy, Installation, Repair procedure

Page 27

Section 7: Dripmaster Service Policy

This policy has been established to cover the servicing of Hoffmann & Hoffmann products, regardless if it is within or beyond the warranty period.

Installation

1.The installation services required for the Dripmaster includes the following:

a.Infrastructure (trench digging, cable laying)

b.Oil tank stand

c.Dripmaster mount

d.Cabling (4 pairs)

e.24V power source

f.Testing

2.Hoffmann & Hoffmann's representative or its authorized subcontractors will perform the installation work required and charge the customer directly.

3.In cases where there is a prior approval by Hoffmann & Hoffmann, the customer may do the installation.

4.The representative will assume full responsibility for the installation work he performs.

Repair procedure

1.In case of a default, the customer can follow the Troubleshooting table (Table 5 on page 23) to try and solve the problem.

2.If the customer does not succeed in solving the problem, he can fax or email Hoffmann & Hoffmann's local representative, describing the problem based on the Troubleshooting table (Table 5 on page 23), and indicating which of the procedures failed ("the notice"). This should be directed to the local representative where he has a service agreement.

3.Hoffmann & Hoffmann's representative will respond within two working days.

4.The problem might be fixed by the representative in one or more of the following ways:

a.Remotely: instruct the customer on how to solve the problem by phone.

b.On Site: technician arrives at the customer’s site to perform first level support (basic repairs and parts replacements).

c.In Hoffmann & Hoffmann lab: ship the unit to Hoffmann & Hoffmann’s Chicago office.

5.The representative should first try to solve the problem remotely.

6.In case the problem is not solved remotely, the representative will send a technician to solve the problem on site, within two working days.

7.If the representative concludes that the problem can only be solved in Hoffmann & Hoffmann's lab, he should disconnect the unit and ship it to Hoffmann & Hoffmann's Chicago office.

8.The representative has the option to replace the faulty unit with one of his spare units.

9.The repaired unit should be shipped back from Hoffmann & Hoffmann to the representative.

10.The representative will send the repaired unit, with the repair invoice and shipment cost, to the customer.

27

Image 27
Contents Patent No ,996,739 & other countries Dripmaster EDD-4CRevision Section Revision HistoryContents List of Tables List of FiguresOverview IntroductionEnd of section Installation GeneralWell Site Requirements Installation requirements Mounting the Dripmaster Installation KitConnection box cable routing Wiring the Power and Control Cables24VAC/DC S.B. Pre-lube Connection box-power and control linesPump On/Off conditions Setting the Drip RateOperation Controls and IndicatorsOpen Name Control or Number Indicator Automatic Control Setting Normal pump on Mode Drip RatesManual Control Pre-lube pump off ModeDripmaster EDD-4C Needle Valve Assembly Resetting the DripmasterHourstime Elapsed Theory of OperationControl Circuitry Overflow/vent hose Search FeaturePush-Down and Push-up Features Frequency Maintenance and TroubleshootingRoutine Maintenance Task Troubleshooting Problem Possible Cause SolutionProblem Possible Cause Solution Dripmaster EDD-4C specifications SpecificationsDripmaster dimensions Overall DimensionsDripmaster Service Policy InstallationRepair procedure Product within the Warranty Period Product Out-of-Warranty PeriodReturn Instructions Shipping Terms & Conditions on reverse