PROBLEM SOLVING
NOTE: Turn off the switch and unplug the electrical cord before servicing.
PROBLEM | CAUSE |
| SOLUTION |
Motor will not start. | ☐3Electric Plug | ☐ Push plug securely into outlet. | |
|
| ☐ Try another outlet. | |
| ☐3Power switch is not turned ON | ☐ Check circuit breaker. | |
| ☐ Make sure power switch is in ON position. | ||
|
|
| |
Cleaning solution | ☐3Clean Water Solution Tank is | ☐ Be sure Clean Water Solution Tank is locked securely into | |
and water are not | incorrectly installed |
| place. |
released from the | ☐3Carpet nozzle area clogged | ☐ Refill Clean Water Solution Tank with clean water and solution. | |
Carpet Nozzle | ☐ Remove debris from the carpet nozzle area. | ||
|
| ☐ Check Plunger, Boot Seal and Filter Assembly (see p. 16) | |
|
|
| |
Cleaning solution | ☐3Air Lock | ☐ With unit in the OFF position, raise the attachment handle | |
and water are not |
|
| above your head. Then engage the attachment handle trigger |
released from the | ☐3Low water solution level in clean |
| for 4 seconds. Turn unit ON to resume spraying. |
Upholstery/Stair | ☐ Check the water level in the Clean Water Solution Tank | ||
Nozzle | water solution tank | ☐ | and refill. |
| ☐ | Clear the Upholstery/Stair Nozzle of debris. | |
| 3Clog in Upholstery/Stair Nozzle |
| |
| ☐3Clog in Upholstery/Stair Nozzle | ☐ Remove the “M” shaped piece on the underside of the | |
| tubing |
| Upholstery/Stair Nozzle, then remove, rinse and replace |
| ☐3Plunger, Boot Seal and Filter |
| the filter into the Solution Tube (see p. 14). |
| ☐ Check Plunger, Boot Seal and Filter Assembly (see p. 16) | ||
| Assembly is not in correct position |
|
|
|
|
| |
Does not pick up | ☐3Recovery Tank is full | ☐ Empty Recovery Tank. Replace lid and return to cleaner. | |
the dispensed |
|
| Resume cleaning. |
cleaning solution |
| ☐ There may be excessive foam in the Recovery Tank. | |
and water from |
|
| Use correct cleaning solution and water mix ratio: |
carpet |
|
| (4 ounces of cleaning solution per 1 gallon of water.) |
| ☐3Recovery Tank is not fully installed |
| Empty Recovery Tank, then clean or replace the filter. |
| ☐ Make sure Recovery Tank is fully locked into position. | ||
| ☐3Selector Knob is not in carpet position | ☐ Make sure the Selector Knob is in the carpet position. | |
Does not clean the | ☐3Belt | ☐ Replace a cut, loose, or out of shape belt (see p. 17) | |
carpet | ☐3Brush Roll | ☐ Remove belt cap and clean hair, thread and debris from bristles | |
| ☐3Improper cleaning solution used |
| and brush roll area. Replace brush roll if bristles are worn. |
| ☐ Use Genuine GE Carpet/Upholstery Cleaning Solution. | ||
| ☐3Selector Knob not in carpet position | ☐ Make sure Selector Knob is in carpet position. | |
Clean Water | ☐3Plunger, Boot Seal and Filter | ☐ Remove Clean Water Solution Tank and check Plunger, Boot | |
Solution Tank | Assembly is not in correct position |
| Seal and Filter Assembly by removing it and reinstalling it into |
leaks prior to |
|
| the reservoir by pressing the top of the plastic plunger |
activating handle |
|
| downward. Do not press down on the rubber Boot Seal. |
trigger or |
|
|
|
Upholstery/Stair |
|
|
|
Nozzle Trigger |
|
|
|
|
|
| |
Minimal suction at | ☐3Selector Knob is not in the | ☐ Make sure Selector Knob is in attachment position. | |
the end of the hose | attachment position |
|
|
| ☐3Upholstery/Stair Nozzle is clogged | ☐ Remove any visible clogs from nozzle that restricts the airflow. | |
|
| ☐ Activate the Upholstery/Stair Nozzle Trigger and flush with | |
| ☐3Recovery Tank not completely |
| clean water while the unit is in attachment mode (see p. 14). |
| ☐ Make sure Recovery Tank is in locked secured position. | ||
| installed |
|
|
|
|
| |
Water appears on | ☐3Plunger, Boot Seal and Filter | ☐ Remove Clean Water Solution Tank and check Plunger, Boot | |
top of the | Assembly is not correctly installed |
| Seal and Filter Assembly by removing it and reinstalling it into |
Recovery Tank |
|
| the reservoir by pressing the top of the plastic plunger |
|
|
| downward. Do not press down on the rubber Boot Seal. |
|
|
| |
Suction shuts off | ☐3Excessive foam in the | ☐ Use correct cleaning solution and water mix ratio: | |
prematurely | Recovery Tank |
| (4 ounces of cleaning solution per 1 gallon of water.) |
| ☐3Improper cleaning solution used |
| Empty Recovery Tank, then clean or replace the filter. |
| ☐ Use Genuine GE Carpet/Upholstery Cleaning Solution. | ||
|
|
| |
Missing parts |
| ☐ Call | |
|
|
| |
Questions |
| ☐ Call | |
|
|
|
|
18