Hamilton Beach SA-HB-40-DB-CERT manual Troubleshooting Troubleshooting Procedures

Troubleshooting

Troubleshooting Procedures

Problem Description	Possible Cause	Solution
• Capacity display stays at “9999” even though	Total system capacity was calculated to be a	As the water usage continues, the remaining
there is water usage	value greater than 9999	capacity will drop below 9999—then other values
		will be shown
• Control does not respond to [REGEN] button	Button is not active in the programming mode	Refer to the regeneration section
• Control does not display time of day	Transformer is unplugged	Connect power
	No electric power at outlet	Repair outlet or use a working outlet
	Defective transformer	Replace transformer
	Defective circuit board	Replace control
• Control does not display correct time of day	Outlet operated by a switch	Use an outlet not controlled by a switch
	Power outage	Reset time of day and replace battery
• No water flow display when water is flowing	Bypass valve in “bypass” position	Shift bypass valve into “service” position
(colon doesn’t blink)
	Meter probe disconnected or not fully	Fully insert probe into meter housing
	connected to meter housing
	Restricted meter turbine rotation due to foreign	Remove meter housing, free up turbine and flush
	material in meter	with clean water. Turbine should spin freely. If not,
		refer to the water meter maintenance section
	Defective meter probe	Replace control
	Defective circuit board	Replace control
• Control display is frozen at REGEN TIME	Back to back regenerations were requested	Refer to manual regeneration section
REMAINING
• Control regenerates at the wrong time of day	Power outages	Reset time of day to correct time of day and
		replace battery
	Time of day set incorrectly	Reset time of day to correct time of day
	Time of regeneration set incorrectly	Reset time of regeneration
• Cam gear stalled in regeneration cycle	Motor not operating	Replace motor assembly
	Motor runs backwards	Replace motor assembly
	No electric power at outlet	Repair outlet or use a working outlet
	Incorrect voltage or frequency (Hz)	Replace timer and/or transformer with one of
		correct voltage and frequency
	Broken gear	Replace gear
	Defective switch	Replace switch
	Binding of cam gear	Remove foreign object obstruction from valve discs
		or cam gear
	Water pressure greater than 125 psi during	Install pressure regulator to reduce pressure
	regeneration
	Defective circuit board	Replace control
• Continuous regeneration. Cam gear does not	Defective switch	Replace switch
stop at the end of regeneration
• Control does not regenerate automatically or	Transformer unplugged	Connect power
when [REGEN] button is depressed
	No electric power at outlet	Repair outlet or use working outlet
	Defective motor	Replace motor assembly
	Defective switch	Replace switch

Table 10: Troubleshooting procedures for most common problems.

24 Hamilton Beach Owner’s Manual