Troubleshooting

Problem Description	Possible Cause	Solution

• Control does not regenerate automatically	If water flow display is not operative, refer to	Refer to item 5 (“No water flow display when
but does regenerate when [REGEN] button is	item 5 (“No water flow display when water is	water is flowing”) in this table
depressed	flowing”) in this table

	Incorrect hardness and capacity settings	Set new control values—Refer to programming
		section

	Defective circuit board	Replace control

• Run out of soft water between regenerations	Improper regeneration	Repeat regeneration making certain correct salt
		dosage is used

	Fouled resin bed	Use resin cleaner

	Incorrect salt setting	Set salt setting to proper level—refer to the
		programming section

	Incorrect hardness or capacity settings	Set to correct values—refer to the programming
		section

	Water hardness has increased	Set to new value—refer to the programming
		section

	Restricted meter turbine rotation due to foreign	Remove meter housing, free up turbine, and flush
	material in meter housing	with clean water. Turbine should spin freely—if not
		replace meter

	Water usage below 1/5 gallon per minute	Repair leaky plumbing and/or fixtures

	Brine draw value from table 4 is incorrect	Set correct brine draw value

	Incorrect salt type, or use of grid plate (salt shelf)	Do not use block salt or grid plate (salt shelf) in
		brine tank

• Control does not draw brine	Low water pressure	Increase water pressure (20 psi at conditioner)

	Restricted drain line	Remove obstruction

	Injector or injector screen is plugged	Clean injector and screen—refer to the “Cleaning
		the Injector / Injector Screen” section

	Injector defective	Replace injector and cap

	Valve disc 3 and/or 5 not closed	Manually operate cam gear to flush out foreign
		matter holding disc open. Replace if needed

	Air check valve prematurely closed	Briefly put control into brine refill status. Refer
		to the “Manual Regeneration” section. Repair air
		check valve if needed

• Brine tank overflow	Brine valve disc 1 held open	Manually operate cam gear to flush out foreign
		matter holding disc open

	Valve disc 2 not closed during brine draw,	Manually operate cam gear to flush out foreign
	causing brine refill	matter holding disc open

	Air leak in brine line to air check	Check all connections in brine line for leaks

	Salt setting too high	Set in new values—refer to programming section

• Intermittent or irregular brine draw	Low water pressure	Increase water pressure (20 psi at conditioner)

	Defective injector	Replace both injector and injector cap

• No conditioned water after regeneration	Unit did not regenerate	Check for power

	No salt in brine tank	Add salt to brine tank

	Plugged injector	Remove injector and flush it and injector screen

	Air check valve closed prematurely	Put control momentarily into REFILL to free air
		check—replace or repair air check as needed

	Incorrect salt type or use of grid plate (salt shelf)	Do not use block salt or grid plate (salt shelf) in
	in brine tank	brine tank

Table 10:(Contiuned) Troubleshooting procedures for most common

Hamilton Beach Owner’s Manual 25

Troubleshooting

Problem Description