Before you call for service…

Troubleshooting Tips

Save time and money! Review the chart below first and you may not need to call for service.

Problem

Possible Causes

What To Do

Water contains tiny	New filter canisters contain
black particles	activated carbon, which is a
	harmless black powder.

•Turn on the filtered water faucet and allow these harmless carbon particles to purge from the canisters. Turn off the faucet when the water is clear.

Water has air bubbles	Air in system after installation.	• Will go away after water runs for a while.
and is cloudy

Indicator light on the	Six months usage has occurred.	• Replace both filter canisters and battery in the faucet base.
faucet base is flashing	This is the maximum life of
	the filter canisters.

Indicator light on the	Normal operation.	• Does not blink until 6 months of operation has passed.
faucet base is not blinking
	Battery may need to be replaced.	• Normally the light is not on. The light blinks every 30 seconds to
		indicate a filter change is needed. This occurs about every 6 months.
		• Replace battery. Indicator light will blink rapidly 5 times to indicate
		proper installation and operation.

Indicator light on the faucet base is not working when new battery is installed

Battery may need to be replaced or it may have been installed incorrectly.

•Observe orientation markings on the holder and install correctly. Replace battery if it is old.

Chlorine taste and/or	The filter canisters are no	• Replace the filter canisters.
odor in the product water	longer removing chlorine
	from the water supply.

Water dispenses	The filters have been installed
very slowly	for too long.

•A six-month change-out period is recommended. Replace both filter canisters.

The filter canisters have	• High sediment levels can cause premature clogging. Replace both
become clogged.	filter canisters.

Fittings are leaking	Tubing may not be installed
	properly.

•Fully follow the installation instructions and be sure the tubing is free of nicks, burrs, etc., and is installed to the proper depth.

No water dispensing	Filter canisters not fully installed. • Fully follow the filter replacement instructions.
from system