Troubleshooting
First try the solutions suggested here or visit our website and reference FAQs (Frequently Asked Questions)
to possibly avoid the cost of a service call.
In the U.S.A., www.kitchenaid.com In Canada, www.kitchenaid.ca
Dishwasher is not operating properly
■Dishwasher does not run or stops during a cycle Is the door closed tightly and latched?
Is the right cycle selected?
Is there power to the dishwasher? Has a household fuse blown, or has a circuit breaker tripped? Replace the fuse or reset the circuit breaker. If the problem continues, call an electrician.
Has the motor stopped due to an overload? The motor automatically resets itself within a few minutes. If it does not restart, call for service.
Is the water shutoff valve (if installed) turned on?
It is normal for certain cycles to repeatedly pause for several seconds during the main wash.
■The Clean light is flashing Check the following:
■Is the overfill protection float able to move up and down freely? Press down to release.
■Be sure the water supply is turned on to the dishwasher. (This is very important following the new installation of your dishwasher.)
■Check for suds in the dishwasher. If foam or suds are detected by the dishwasher sensing system, the dishwasher may not operate properly or may not fill with water.
Suds can come from:
1.Using the incorrect type of detergent, such as laundry detergent, hand soap, or dish detergent for hand washing dishes.
2.Forgetting to replace the rinse aid dispenser cap after filling (or refilling) the rinse aid.
3.Using an excessive amount of dishwasher detergent.
■ Dishwasher will not fill
Is the overfill protection float able to move up and down freely? Press down to release.
■Dishwasher seems to run too long Try the 1 Hour Wash cycle.
The dishwasher can run up to 3¹⁄₂ hours depending on soil level, water temperature, cycles and options.
Is the water supplied to the dishwasher hot enough? The dishwasher runs longer while heating water.
Is the dishwasher cycle time within the cycle times? See cycle sections wash times. A delay automatically occurs in some wash and rinse cycles until the water reaches the proper temperature.
This dishwasher is equipped with an optical sensor wash that detects water temperature, soil and detergent amount. Wash cycles are adjusted based on what is sensed.
IMPORTANT: The very first wash cycle after installation in your home will be adjusted to include an additional 2 rinses. This cycle must not be interrupted for proper sensor adjustment. If this adjustment cycle is canceled or stopped before the Clean light comes on at the end of the cycle, the next wash cycle will repeat this sensor adjustment.
■Water remains in the dishwasher Is the cycle complete?
Was the disposer knockout plug removed during installation? (See “Install the drain hose” section in the Installation Instructions.)
■Detergent remains in the covered section of the dispenser Is the cycle complete?
Check for items such as cookie sheets, cutting boards, or large containers that may be blocking the detergent dispenser from opening properly.
Be sure the cycle has finished (green light is on). If it has not finished, you will need to resume the cycle by pressing START/ RESUME and closing the door within 3 seconds.
Is the detergent
■White residue on the front of the access panel Was too much detergent used?
Is the brand of detergent making excess foam? Try a different brand to reduce foaming and eliminate buildup.
■Odor in the dishwasher
Are dishes washed only every 2 or 3 days? Run a rinse cycle once or twice a day until you have a full load.
Does the dishwasher have a new plastic smell? Run a vinegar rinse as described in “Dishwasher Care.”
■Condensation on the kitchen counter (built-in models)
Is the dishwasher aligned with the countertop? Moisture from the vent in the dishwasher console can form on the counter. Refer to the Installation Instructions for more information.
Dishes do not dry completely
■Dishes do not dry completely
Did you use a rinse aid? Your dishwasher is designed to use rinse aid for good drying performance. Without rinse aid your dishes and dishwasher interior will have excessive moisture. The heat dry option will not perform as well without rinse aid.
■Dishes are not dry
Did you load your dishwasher to allow proper water drainage? Do not overload. Use a liquid rinse aid to speed drying.
Are the plastics wet? Plastics often need towel drying. Is the rinse aid dispenser empty?
Did you use an
■Excess moisture on racks and dishwasher interior
Check the rinse aid indicator to see that there is rinse aid in the dispenser.
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