Wells HW-SMP, HW-10 operation manual Limited Warranty Statement

LIMITED WARRANTY STATEMENT

Unless otherwise specified, all commercial cooking equip- ment manufactured by WELLS MFG. CO. is warranted against defects in materials and workmanship for a period of one year from the date of original installation or 18 months from the date of shipment from our factory, whichever comes first, and is for the benefit of the original purchaser only.

THIS WARRANTY IS THE COMPLETE AND ONLY WAR- RANTY, EXPRESSED OR IMPLIED IN LAW OR IN FACT, INCLUDING BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICU- LAR PURPOSE, AND/OR FOR DIRECT, INDIRECT OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH WELLS MFG. CO. PRODUCTS. This warranty is void if it is determined that, upon inspection by an authorized service agency, the equipment has been modified, misused, misap- plied, improperly installed, or damaged in transit or by fire, flood or act of God. It also does not apply if the serial name- plate has been removed, or if service is performed by unau-

thorized personnel. The prices charged by Wells Mfg. Co. for its products are based upon the limitations in this war- ranty. Seller’s obligation under this warranty is limited to the repair of defects without charge by a Wells Mfg. Co. factory authorized service agency or one of its sub-service agen- cies. This service will be provided on customer’s premises for non-portable models. Portable models (a device with a cord and plug) must be taken or shipped to the closest au- thorized service agency, transportation charges prepaid, for service. In addition to restrictions contained in this warranty, specific limitations are shown in the Service Policy and Pro- cedure Guide. Wells Mfg. Co. authorized service agencies are located in principal cities. This warranty is valid in the United States and Canada and void elsewhere. Please con- sult your classified telephone directory, your foodservice equipment dealer or write the Factory Service Department, Wells Manufacturing Company, P.O. Box 280, Verdi, Ne- vada 89439, phone (775) 345-0444 or (888) 492-2782, for information and other details concerning warranty.

SERVICE POLICY AND PROCEDURE GUIDE

ADDITIONAL WARRANTY EXCLUSIONS

1.	Resetting of safety thermostats, circuit breakers, over		cleaning schedules, are customer responsibility. Those
	load protectors, and/or fuse replacements are not		miscellaneous adjustments noted are customer
	covered by this warranty unless warranted conditions		responsibility. Proper attention to preventative
	are the cause.		maintenance and scheduled maintenance procedures
2.	All problems due to operation at voltages or phase		will prolong the life of the appliance.
	other than specified on equipment nameplates are	7.	Travel mileage is limited to sixty (60) miles from an
	not covered by this warranty.		Authorized Service Agency or one of its sub-service
	Conversion to correct voltage and/or phase must be		agencies.
	the customer’s responsibility.	8.	All labor shall be performed during regular working
3.	All problems due to electrical connections not made		hours. Overtime premium will be charged to the buyer.
	in accordance with electrical code requirements	9.	All genuine Wells replacement parts are warranted for
	and wiring diagrams supplied with the equipment are		ninety (90) days from date of purchase on non-
	not covered by this warranty.		warranty equipment. This parts warranty is limited only
4.	Replacement of items subject to normal wear, to		to replacement of the defective part(s). Any use of
	include such items as knobs, light bulbs; and, normal		non-genuineWells parts completely voids any
	maintenance functions including adjustments of		warranty.
	thermostats, adjustment of micro switches and	10.	Installation, labor, and job check-outs are not
	replacement of fuses and indicating lights are not		considered warranty and are thus not covered by this
	covered by warranty.		warranty.
5.	Damage to electrical cords and/or plug due to exposure	11.	Charges incurred by delays, waiting time or operating
	to excessive heat are not covered by this warranty.		restrictions that hinder the service technician’s ability to
6.	Full use, care, and maintenance instructions supplied		perform service are not covered by warranty. This
	with each machine. Noted maintenance and		includes institutional and correctional facilities.
	preventative maintenance items, such as servicing and

SHIPPING DAMAGE CLAIM PROCEDURE

NOTE: For your protection, please note that equipment in this shipment was carefully inspected and packaged by skilled personnel before leaving the factory. Upon accep- tance of this shipment, the transportation company assumes full responsibility for its safe delivery.

IF SHIPMENT ARRIVES DAMAGED:

1.VISIBLE LOSS OR DAMAGE: Be certain that any visible loss or damage is noted on the freight bill or express receipt, and that the note of loss or damage is signed by the delivery person.

2.FILE CLAIM FOR DAMAGE IMMEDIATELY: Regardless of the extent of the damage.

3.CONCEALED LOSS OR DAMAGE: if damage is unnoticed until the merchandise is unpacked, notify the transportation company or carrier immediately, and file “CONCEALED DAMAGE” claim with them. This should be done within fifteen (15) days from the date the delivery was made to you. Be sure to retain the container for inspection.

Wells Manufacturing cannot assume liability for damage or loss incurred in transit. We will, however, at your request, supply you with the necessary documents to support your claim.

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