Cecilware GB-IT operation manual Problem Probable Cause Remedy

TROUBLESHOOTING GUIDE

WARNING: To reduce the risk of electrical shock unplug the dispenser power cord before repairing or replacing any internal components of the unit.. Before any attempt to replace a component be sure to check all electrical connections for proper contact

PROBLEM		PROBABLE CAUSE	REMEDY
1.	Light Display not	a) Dispensing unit unplugged	a) Reconnect dispensing unit
	lit. No power.	b) Nopowerfrom MainBoardorfrom PowerSwitch.	b) Checkforloosewireto MainBoardorto PowerSwitch.
		c) Defective Bulb	c) Replace Bulb.
		d) Loose Bulb in socket.	d) .Make sure bulb is seated properly in socket.
		e) Defective Ballast.	e) Replace Ballast
2. No water when		a) Water supply OFF.	a) Turn water ON.
	Rinse Switch is	b) Clogged inlet screen (Water Inlet Valve).	b) Disconnect water line and clean inlet screen.
	ON.	c) Inoperative Water Inlet Valve.	c) Check connection, if needed replace Valve.
		d) Loose electrical connection.	d) Check all electrical connections.
3.	No product	a) No product in Hopper.	a) Add product.
	when Dispense	b) Auger not working.	b) Engage Hopper/Nut to Motor Gear (see Ill. E).
	Button is	c) Damaged, loose, or missing Agitator Gear.	c) Replace Agitator Gear (see Ill. E) .
	pressed	d) Inoperative Auger Motor.	d) Check connections of Motor, if needed replace such components.
		e) Hopper outlet clogged	e) Clean Hopper and check Cartridge Heater.
		f) Faulty Coupling.	f) Replace damaged Coupling components.
4.	Water does not	a) Leaking Solenoid [Water Inlet Valve].	a) Clean/check fittings of Valve. Replace Valve if needed.
	shut off. Water	b) Inoperative Switches on Touch Pad.	See ”Water Inlet Valve Test”
	keeps	c) Inoperative Rinse Switch – Touch Pad	b) Check Touch Pad connections. Replace Touch Pad if needed.
	dispensing.		d) Clean/unclog Water Dispense (Dump) Valve.
		d) Clogged/stuck Water Dispense Valve	Replace Dispense Valve if inoperative.
5.	No water is	a) Water Inlet Valve malfunction.	a) Check Solenoid valve. Replace if necessary. See “Water Inlet
	going into tank		Valve Test”
	at all.	b) Probe malfunction.	b) Check Probe. Replace if necessary. See “Probe Test”.
6.	Water will not	a) Water Level Probe malfunction.	a) Check Probe. Replace if necessary. See “Probe Test”
	stop flowing into	b) Solenoid (Water Inlet Valve) malfunction.	b) Check Solenoid. Replace if necessary. See “Water Inlet Valve
	tank.		Test”
7.	Water is not	a) Temperature setting is incorrect.	a) Set Temperature at 195°F – See Programming Instructions
	heating up in	b) Loose connection to Heating element	b) Make sure all wires are tight.
	the water tank.	c) Heater is burned out or defective.	c) Replace the Heater.
9. Water drips from		a) Leaking Water Dispense Valve	a) Replace Water Dispense (Dump) Valve
	mixing chamber	b) Too much water in tank.	b) Dispense some water from tank.
		c) Mixing Chamber clogged.	c) Clean Mixing Chamber.
		d) Water Valve blocked by scales.	d) Replace or clean Valve seat.
10. Cold drink.		a) Run out of hot water	a) Allow time for water in tank to heat after filling.
		b) Temperature setting is incorrect.	b) Set temperature at 195°F. (See Programming Instructions)
		c) Loose electrical connection.	c) Check all electrical connections for contact.
		d) Bad Heating Element or Heater is burned out.	d) Replace Heater. (see Item 11 on Tank Ass’y ILL. F).
11. Drink too		a) Water flow too low	a) Adjust water flow rate (see Ill. B)
	strong.	b) Product throw too high	b) Adjust Gram Throw.	(see Programming Instructions)
12. Drink too weak.		a) No product in hopper	a) Add product
		b) Product throw too low	b) Adjust Gram Throw	(see Programming Instructions)
		c) Water flow too high	c) Adjust water flow rate (see Ill. B)
13. Drink not		a) Whipper Blade missing.	a) Replace Whipper Blade
	whipped.	b) Loose electrical connection to motor.	b) Check electrical connections to motor.
		c) Whipper Motor defective.	c) Replace Whipper Motor.
14. Dispenser		a) Touch Pad defective.	a) Replace Touch Pad.
	repeats cycle	b) Power [Dispense] Relay stuck.	b) Replace Relay.
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