After-sales service
Our
E number and FD number
When calling us, please give the product number (E no.) and the production number (FD no.) so that we can provide you with the correct advice. The rating plate containing these numbers can be found on the
E no. | FD no. |
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After-sales service O
Please note that there will be a fee for a visit by a service technician in the event of a malfunction, even during the warranty period.
Please find the contact data of all countries in the enclosed customer service list.
To book an engineer visit and product advice
GB 0844 8928979
Calls from a BT landline will be charged at up to 3 pence per minute. A call
IE 01450 2655
Trust the expertise of the manufacturer, and rest assured that the repair will be carried out by trained service technicians using original spare parts for your domestic appliance.
Energy and environment tips
Here you can find tips on how to save energy when baking and roasting and how to dispose of your appliance properly.
Saving energy
■Only preheat the oven if this is specified in the recipe or in the operating instruction tables.
■Use dark, black lacquered or enamelled baking tins. They absorb the heat particularly well.
■Open the oven door as infrequently as possible while you are cooking, baking or roasting.
■It is best to bake several cakes one after the other. The oven is still warm. This reduces the baking time for the second cake. You can also place two loaf tins next to each other.
■For longer cooking times, you can switch the oven off
10 minutes before the end of the cooking time and use the residual heat to finish cooking.
Environmentally-friendly disposal
Dispose of packaging in an
This appliance complies with European Directive 2002/96/EC on Waste Electrical and Electronic Equipment (WEEE). The directive gives a framework for the collection and recycling of old appliances, which is valid across the EU.
Automatic programmes
The automatic programmes help you to achieve elaborate pot roasts, juicy roasts and delicious stews very easily. You do not have to worry about turning and basting and the cooking compartment remains clean.
The cooking result depends on the quality of the meat and the size and type of ovenware. Use an oven cloth or oven gloves when you take the finished dish out of the cooking compartment. The ovenware will be very hot. Take care when opening the ovenware, as hot steam will escape.
Ovenware
Automatic programmes are only suitable for roasting meat in ovenware with lid, with the exception of browning a ham joint. Only use ovenware with a tightly fitting lid. Also observe the information from the ovenware manufacturer.
Suitable cookware
We recommend
programme has finished. Grill the meat at grill setting 3 for 8 to 10 minutes more. The dish browns more quickly if you use a roasting dish made of enamelled steel, cast iron or diecast aluminium. Add a little more liquid.
Unsuitable cookware
Cookware made of bright, shiny aluminium, unglazed clay or plastic, and cookware with plastic handles, is not suitable.
Size of the ovenware
The meat should cover about two thirds of the ovenware base. This will ensure that you get good meat juices.
The distance between the meat and the lid must be at least 3 cm. The meat may expand during the roasting process.
Preparing the dish
You can use fresh or frozen meat. We recommend fresh chilled meat.
Select a suitable roasting dish.
Weigh the fresh or frozen meat, poultry or fish. You will find detailed information in the corresponding tables. You need the weight in order to make the setting.
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