Troubleshooting, Vibration or Off-Balance

TROUBLESHOOTING

First try the solutions suggested here or visit our website at www.maytag.com/product_help -

In Canada www.maytag.ca for assistance and to possibly avoid a service call.

If you experience

Possible Causes

Solution

Vibration or Off-Balance

Check the following for proper installation or see “Using Your Washer” section.

Feet may not be in contact with the	Front and rear feet must be in firm contact with floor, and
floor and locked.	washer must be level to operate properly. See “Installation
	Instructions”.

Washer may not be level.	Check floor for flexing or sagging. If flooring is uneven, a 3/4"
	(19 mm) piece of plywood under your washer will reduce sound.

	See “Level the Washer” in Installation Instructions.
Load could be unbalanced.	Load dry items in loose heaps evenly around washplate.
	Adding wet items to washer or adding more water to basket
	could unbalance washer.

	Wash smaller loads to reduce imbalance.

	Do not tightly pack. Avoid washing single items.

	Use Bulky/Sheets cycle for oversized, non-absorbent items such
	as comforters or poly-filled jackets.

	See “Cycle Guide” and “Using Your Washer” in this Use and
	Care Guide.

Noises - For normal operating sounds, goto www.maytag.com/product_help

Clicking or metallic	Objects caught in washer	Empty pockets before washing. Loose items such as coins
noises	drain system.	could fall between basket and tub or may block pump. It may
		be necessary to call for service to remove items.

		It is normal to hear metal items on clothing such as metal snaps,
		buckles, or zippers touch against the stainless steel basket.

Gurgling or humming	Washer may be draining water.	It is normal to hear the pump making a continuous humming
		sound with periodic gurgling or surging as final amounts of
		water are removed during the spin/drain cycles.

Humming	Load sensing may be occurring.	You may hear the hum of the sensing spins after you have
		started the washer. This is normal.

Water Leaks

Check the following for proper installation:

Washer not level.	Water may splash off basket if washer is not level.
	Check that load is not unbalanced or tightly packed.

Fill hoses not attached tightly.	Tighten fill-hose connection.

Fill hose washers.	Make sure all four fill hose flat washers are properly seated.

Drain hose connection.	Pull drain hose from washer cabinet and properly secure it to
	drainpipe or laundry tub.

	Do not place tape over drain opening.

Check household plumbing for leaks	Water can backup out of a clogged sink or drainpipe. Check all
or clogged sink or drain.	household plumbing for leaks (laundry tubs, drain pipe, water
	pipes, and faucets.)

Washer not loaded as	Unbalanced loading can cause basket to be out of alignment
recommended.	and cause water to splash off tub. See “Using Your Washer” for
	loading instructions.

Washer not performing as expected

Not enough water in washer

Load not completely covered in water.

This is normal operation for an HE low-water washer. The load will not be completely underwater. The washer senses load sizes and adds correct amount of water for optimal cleaning. See “What’s New under the Lid.”

IMPORTANT: Do not add more water to washer.