GE JP387, JP389, JP385 Help US Help YOU…, If YOU Need SERVICE…, If you received a damaged cooktop…

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HELP US HELP YOU…

Before using your cooktop, read this guide carefully.

It is intended to help you operate and maintain your new cooktop properly.

Keep it handy for answers to your questions.

If you don’t understand something or need more help, call:

GE Answer Center® 800.626.2000

24 hours a day, 7 days a week

Write down the model and serial numbers.

You’ll find them on a nameplate underneath the cooktop on the right side of the bottom chamber.

These model and serial numbers are also on the Consumer Product Ownership Registration Card that came with your cooktop. Before sending in this card, please write these numbers here:

Model Number

Serial Number

Use these numbers in any correspondence or service calls concerning your cooktop.

If you received a damaged cooktop…

Immediately contact the dealer (or builder) that sold you the cooktop.

Save time and money.

Before you request service…

See the Problem Solver in the back of this guide.

It lists causes of minor operating problems that you can correct yourself.

IF YOU NEED SERVICE…

To obtain service, see the Consumer Services page in the back of this guide.

We’re proud of our service and want you to be pleased. If for some reason you are not happy with the service you receive, here are three steps to follow for further help.

FIRST, contact the people who serviced your appliance. Explain why you are not pleased. In most cases, this will solve the problem.

NEXT, if you are still not pleased, write all the details—including your phone number—to:

Manager, Consumer Relations GE Appliances

Appliance Park Louisville, KY 40225

FINALLY, if your problem is still not resolved, write:

Major Appliance Consumer Action Program 20 North Wacker Drive

Chicago, IL 60606

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Contents Consumer Services Safety Instructions Operating Instructions, TipsInstallation Instructions Help US Help YOU… If YOU Need SERVICE…Save time and money Before you request service… If you received a damaged cooktop…Modules and Accessories Modules and AccessoriesImportant Safety Instructions Read all instructions before using this applianceImportant Safety Instructions Features of Your Cooktop Model JP387Radiant Surface Unit Module Griddle Plate AccessoryIndicator Light Grill GrateCare of the Modules Using the Electric Surface Unit ModulesHOW does this Cooktop Compare To Your OLD ONE? Controls How to Set the ControlsCooking Guide for Using Heat Settings Surface Cooking With Infinite Heat ControlsCoil Surface Unit Module How to Insert the ModuleHow to Remove the Module CookwareWok Cooking Questions and AnswersDeep Fat Frying Radiant Module General Information About Radiant ModulesPorcelain/enamel How to Check Pan PerformanceTypes of Cookware Plastic and Sugary Spillovers How to Insert the Grill ModuleGrill Module Automatic Blower Operation How to Set the Grill ControlsRemoving the Grill Module What to Do If a Flame-Up OccursGrill Tips Do not leave the grill unattended while in useFood Suggested Setting Cook Time Comments Steak Grill Cooking GuideUsing the Griddle Griddle AccessoryHow to Insert the Griddle Accessory and the Grill Module Removing the Griddle ModuleHow to Set The Griddle Controls Griddle TipsDo I need special cookware for use with my griddle? How should I store my griddle when it is not in use?Griddle Cooking Guide Observe Following Points in Canning What is a Temperature Limiter?Home Canning Tips How to Operate Vent System Cooktop Vent SystemBrushed Chrome Finish on some models Care and CleaningPorcelain Enamel Finish on some models Grease Collector JarVent System Before cleaning the vent grille, be sure exhaustCooktop Tub ModulesGrill Grate Reflector Pan Griddle AccessoryGrill Module Grill CoverDrip Pans Clean the area under the drip pans oftenCoil Surface Unit Module Do not cover the drip pans with foilFor heavy, burned-on soil Radiant Module-Glass Ceramic Cooktop CleaningFor normal, light soil General InformationInstallation Instructions 30″ Cooktop Dimensions for reference onlyRough Preparation of Junction Box Preparing for InstallationPreparing the Base Cabinet Blower to Ductwork Alignment Preparing the CountertopPreparing for Ductwork Determine Flexible Ducting’s Equivalent LengthInstalling the Ductwork Calculate Total Equivalent Ductwork Length Do not use flexible plastic ductingInstall 1/2″ Flexible Conduit with Supplied Clamp Installing the CooktopElectrical Requirements Before Making Electrical ConnectionsMaking Electrical Connections Conductor Branch CircuitQUESTIONS? USE this Problem Solver Make sure flat-bottomed pans are usedProblem Solver Tiny ScratchesProblem Solver Page We’ll Be There Warranty
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