How to Obtain Service

Service

For authorized service or parts information, call the number or write to the address listed inside the back cover.

We want you to remain a satisfied customer. If a problem comes up that cannot be resolved to your satisfaction please let us know. Whether you write or call, please provide us with the Model Number, Serial Number and Date of Original Purchase or Installation.

STATEMENT OF LIMITED PRODUCT WARRANTY

What this Warranty Covers & Who it Applies to:

The limited warranty provided by BSH Home Appliances in this Statement of Limited Product Warranty applies only to the Thermador appliance sold to you, the first using purchaser, provided that the Product was purchased:

•For your normal, household (non-commercial) use, and has in fact at all times only been used for normal household purposes.

•New at retail (not a display, “as is”, or previously returned model), and not for resale, or commercial use.

•Within the United States or Canada, and has at all times remained within the country of original purchase.

The warranties stated herein apply only to the first purchaser of the Product and are not transferable.

Please make sure to return your registration card; while not necessary to effectuate warranty coverage, it is the best way for Thermador to notify you in the unlikely event of a safety notice or product recall.

How Long the Warranty Lasts:

Thermador warrants that the Product is free from defects in materials and workmanship for a period of twelve (12) months from the date of purchase. The foregoing timeline begins to run upon the date of purchase, and shall not be stalled, tolled, extended, or suspended, for any reason whatsoever.

Repair/Replace as Your Exclusive Remedy:

During this warranty period, Thermador or one of its authorized service providers will repair your Product without charge to you (subject to certain limitations stated herein) if your Product proves to have been manufactured with a defect in materials or workmanship. If reasonable attempts to repair the Product have been made without success, then Thermador will replace your Product (upgraded models may be available to you, in Thermador’s sole discretion, for an additional charge). All removed parts and components shall become the property of Thermador at its sole option. All replaced and/or repaired parts shall assume the identity of the original part for purposes of this warranty and this warranty shall not be extended with respect to such parts. Thermador’s sole liability and responsibility hereunder is to repair manufacturer-defective Product only, using a Thermador-authorized service provider during normal business hours. For safety and property damage concerns, Thermador highly recommends that you do not attempt to repair the Product yourself, or use an un-authorized servicer; Thermador will have no responsibility or liability for repairs or work performed by a non-authorized servicer. If you choose to have someone other than an authorized service provider work on your Product, THIS WARRANTY WILL AUTOMATICALLY BECOME NULL AND VOID. Authorized service providers are those persons or companies that have been specially trained on Thermador products, and who possess, in Thermador’s opinion, a superior reputation for customer service and technical ability (note that they are independent entities and are not agents, partners, affiliates or representatives of Thermador). Notwithstanding the foregoing, Thermador will not incur any liability, or have responsibility, for the Product if it is located in a remote area (more than 100 miles from an authorized service provider) or is reasonably inaccessible, hazardous, threatening, or treacherous locale, surroundings, or environment; in any such event, if you request, Thermador would still pay for labor and parts and ship the parts to the nearest authorized service provider, but you would still be fully liable and responsible for any travel time or other special charges by the service company, assuming they agree to make the service call.

Out of Warranty Product:

Thermador is under no obligation, at law or otherwise, to provide you with any concessions, including repairs, pro- rates, or Product replacement, once this warranty has expired.

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PH30, PH36, PH42, PH48, PH54 specifications

The Thermador PH series, consisting of the PH54, PH48, PH42, PH36, and PH30 models, represents a pinnacle of culinary design and technology in the world of high-end kitchen appliances. These professional-grade refrigerators are crafted to meet the needs of aspiring chefs and home cooks alike, offering unparalleled performance, spaciousness, and advanced features.

One of the standout characteristics of the PH series is its sleek, integrated design. These refrigerators blend seamlessly with kitchen cabinetry, providing a sophisticated aesthetic that enhances any modern kitchen. With a robust construction, Thermador ensures durability and longevity, making these appliances a smart investment for any kitchen space.

Among the innovative technologies featured in the PH series is the Fresh Food Preservation system. This cutting-edge technology utilizes a precise temperature management system, ensuring that food stays fresher for longer. The models also come equipped with a MultiAirFlow system which optimizes air circulation within the refrigerator, maintaining consistent temperatures throughout and preventing hot spots that can spoil food.

The PH54, PH48, PH42, and PH36 models boast expansive storage options, with adjustable shelves and spacious drawers designed for maximum flexibility. The titling glass shelves allow for easy organization and retrieval, while soft-close mechanisms provide an added touch of luxury and convenience. Each unit also includes a dedicated crisper drawer to keep fruits and vegetables fresh and crisp.

Energy efficiency is a key feature in the PH series, with models designed to consume less energy while delivering high performance. This not only helps the environment but also reduces utility bills, making these refrigerators a practical choice for eco-conscious consumers.

Additionally, the intuitive control panel and Smart Home connectivity allow users to monitor and adjust settings remotely. Thermador’s Home Connect technology enables users to access appliance information via a smartphone app, allowing for greater convenience and customization of settings.

In summary, the Thermador PH series — encompassing the PH54, PH48, PH42, PH36, and PH30 models — combines elegant design, innovative technology, and efficient features to create some of the most sought-after refrigeration solutions on the market. With their focus on quality, performance, and usability, these refrigerators are perfect for anyone looking to elevate their culinary experience.