13 Troubleshooting guide
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| Problem | Possible cause | Solution |
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| Various programmes not shown in | Wrong programme list selected | Select different programme list (see |
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| the programme list |
| Point 7.2.3.1) |
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| Sound OK, no TV picture | Radio mode switched on | Switch to TV mode |
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| Programmes such as DSF and Tele | Interference from DECT cordless | Increase distance between base |
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| 5 show occasional interference | telephones | station and receiver |
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| Receiver cannot be operated | Defective data stream | Pull out mains plug for approx. |
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| blocked | 5 seconds, then switch the unit back |
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| on |
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| Remote control not working | Batteries are spent | Replace batteries |
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| Wrong remote control code set | Set correct remote control code |
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| (Point 6.2.3) |
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| Intermittent appearance of square | Heavy rain or snow | Remove snow from dish |
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| blocks in the picture. Occasionally |
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| Antenna incorrectly adjusted | Readjust antenna | |
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| switches to freeze frame, no sound. | ||
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| Screen intermittently black with “No | Dish at reception location is too | Use larger antenna |
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| signal” message | small |
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| Obstruction between dish and | Install dish with unobstructed line of |
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| satellite (e.g. a tree) | sight |
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| No picture, no sound, display on | Short circuit in LNB connection | Switch unit off, fix short circuit, |
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| switch unit on again |
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| Defective or missing cable | Check all cable connections |
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| connection |
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| Defective LNB | Replace LNB |
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| Wrong external unit selected on the | Correct setting |
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| receiver | (see Point 6.4) |
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| Antenna incorrectly adjusted | Readjust antenna |
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| No picture, no sound, no display | No mains power | Check mains cable and plug |
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| No reception for programmes that | Antenna defective or misadjusted | Check antenna |
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| were functioning well previously |
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| Programme being transmitted on | Perform scan | |
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| a different transponder | (see Point 9.4) |
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| Programme no longer being | None |
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| broadcast |
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13 |
| Antenna cannot be rotated | Motor not compatible with | Use suitable motor |
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| DiSEqC 1.2 |
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