Kyocera K342 manual Customer support, Getting Help, Qualified service

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14GETTING HELP

Customer support

Your service provider’s customer support department may be accessible directly from your phone when you dial a number, such as *611 (check with your service provider). They can answer questions about your phone, phone bill, call coverage area, and specific features available to you, such as call forwarding or voicemail.

For questions about the phone features, refer to the materials provided with your phone, or visit www.kyocera-wireless.com.

For additional questions, you may contact the Kyocera Wireless Corp. Customer Care Center in any of the following ways:

•Web site: www.kyocera-wireless.com

•Email: phone-help@kyocera-wireless.com

•Phone: 1-800-349-4478 (U.S. and Canada) or 1-858-882-1401.

•Customer support phone numbers are also available in the following countries:

Argentina: 0-800-666-0052

Australia: 1-800-507-000

Brazil: 0-800-55-2362

Chile: 800-43-1212

Colombia: 01-800-700-1546

India:	Toll free#: 1-600-121214
	Toll#: 0124-284-5000
Mexico:	001-866-650-5103
New Zealand:	0-800-990-100
Panama:	001-800-201-1984
Peru:	0-800-51-934
Puerto Rico:	1-866-664-6443
Venezuela:	0-800-100-2640

Before requesting support, please try to reproduce and isolate the problem. When you contact the Customer Care Center, be ready to provide the following information:

•The name of your service provider.

•The actual error message or problem you are experiencing.

•The steps you took to reproduce the problem.

•The phone’s electronic serial number (ESN).

–To locate the ESN select Menu →

Phone Info → Build Info and scroll down to ESN: for the 11-digit number.

Qualified service

If the problem with your phone persists, return the phone with all accessories and packaging to the dealer for qualified service.

68	Getting Help

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Contents Page User Guide for the Kyocera K342 Phone Optimize your phone’s performance Use with care Standard Battery Contents Recharging the battery Installing the batteryCharging the battery Getting StartedGeneral safety guidelines Caring for the batteryAccessing keypad shortcuts Common causes of battery drainMenu options Shift key changes the text mode in text entryGetting to know your phone OK key selects a menu item or optionBattery strength Taking a picture or lights when you have a message orExternal screen displays time, caller ID, signal Mode, press and hold until you hear two beepsContents of the main menu are as follows Using menusAccessing menu items Performing basic functions Understanding screen icons Silencing an incoming call Making a callAnswering a call Making and Answering CallsRedialing a number Using the speakerphoneSetting the phone to hold calls Calling a saved numberViewing recent call details Setting missed call alertsDealing with missed calls Changing the hold messageTouch dialing Setting up voicemailSpeed dialing Tracking calls Calling emergency servicesTo exit Emergency mode Checking voicemail messagesUnderstanding roaming Timing your callsReceiving data or faxes Setting Airplane mode Using your phone in an airplaneSetting Call Guard Select OK after reading the messageText entry modes Entering LETTERS, NUMBERS, and SymbolsUnderstanding text entry screens Switching default text entry modes Capitalization settingsEntering symbols Entering smileysQuick reference to text entry Customizing your contacts Creating a new contactAdding a code or extension Storing ContactsAssigning a contact to a voice dial list Assigning picture IDClassifying contacts as Personal or Business Assigning number typesSending a vCard Editing a contactErasing a contact Customizing a phone numberChecking the Frequent List Setting Fast FindFinding contact information Searching the Contacts directoryUsing Fast Find Sending and Receiving Text Messages Including prewritten text and symbolsSending text messages Creating a text messageAdding a signature Setting sending optionsSettings allows you to choose from Following after pressing Once you have completed the message, select OptionsReceiving incoming calls while creating messages If you cannot send messagesUnderstanding appended messages Viewing your sent messagesMessage has been received Retrieving text messagesViewing failed or pending messages Message has been sent to more than one recipientErasing messages Setting message alertsIf you see the symbol Reading the messageErasing messages automatically Customizing message settingsErasing all messages Creating group listsCreating and editing prewritten messages QuickText To create a new pre-written message, select New MsgCreating a picture message Sending multimedia messagesSending and Receiving Multimedia Messages Press to select Options. Then selectReceiving multimedia messages Auto receive modePrompt mode Highlight Auto Retrieve and press To activate Prompt modeViewing multimedia messages Done exits the multimedia messageContents of the Settings menu are as follows Customizing Your PhoneAssigning business and personal ringers Silencing all soundsChoosing ringers Setting sounds for your phone Adjusting volumeAdjusting key tone volume Setting message alertsUsing shortcuts Setting key lengthPersonalizing the screen Adjusting the backlightingChoosing a different language Changing your bannerChanging the display contrast Setting power backlightingSetting numbers to auto-hyphenate Selecting a screen saverChoosing a different time/date format Creating a secure environmentSelecting a color theme Changing your lock codeDesignating emergency numbers Network settingsSwitching between phone lines Limiting callsSetting the phone to receive data or faxes Data SettingsSetting Com port speed Connecting to a TTY/TDD deviceSetting position location Voice Commands Setting digit lengthsSetting up a voice dial list Call a contact using the dial number command Using voice commandsCall a contact using the contact name command Access contact information using the find command Enabling expert modeAccess menus using the shortcut name command Display resultsWaking up the phone Using voice features with hands-free car kitsAnswering using voice commands Answering the phoneIgnoring an incoming call Training voice recognitionUntrain voice recognition Using the Camera Accessing camera modeSetting up the camera for photos Tips before operating your cameraPress to activate camera mode Select Options Menu options for camera modeRestoring camera menu settings Taking a picture Camera mode indicators and iconsSetting up the video camera Camera key mapRecording a video Menu options for video modeHighlight Video Mode and press Video key map Flip open or closedBrowsing pictures Accessing filesUsing Media Gallery Browsing imagesHighlight a display and press to select Browsing soundsBrowsing videos User Guide for the Kyocera K342 Phone Scheduler Using Tools and GamesVoice Memo Alarm Clock Editing, erasing, or sending an eventTip Calculator Setting an alarm clockSetting the QuickAlarm CalculatorStopwatch TimerGamepad Keymap setting GamesPress to select New To pause the game, press , then press Brick AttackRace Screen DoodlerSaving a doodle Select then Done Press a number key to move the cursorResuming a doodle Pairing Using Bluetooth Wireless TechnologyNecessary, and press to select OK Connecting to a Bluetooth wireless technology deviceBluetooth wireless technology device is added to My Devices Scroll to the device and press to select DisconnectRenaming your phone’s Bluetooth identification Bluetooth wireless technology settingsServices Visible DurationUsing the Web menu options Using the Web BrowserConnecting to the Internet Launching the Web BrowserChecking Net alerts Setting a Web PromptSearching for a Web site Going to a bookmarked siteGetting Help Qualified serviceCustomer support Phone accessories Become a product evaluator Index Hard pause QuickAlarm QuickText, 24 Race 21Brick Attack Doodler Race 21 Unlocking the phone VCard, 20 vibrate, 7Setting up, 6 volume Earpiece, 8, 35 key beep, 36 ringer