Parts Verification
Reporting Equipment Loss or Damage
Reporting Visible Loss or Damage
Reporting
Concealed
Damage
Inventory
Equipment
Received
Upon receipt of your order, the shipment should be verified to ensure that all parts have reached your site. This process should occur before the installation process begins.
Andrew Corporation thoroughly inspects and carefully packs all equipment before ship- ment. If you find that there are missing components, please refer to page 9 for
When you have received your order, verify that all parts contained in the shipment corre- spond to the parts listed on your packing list.
If you find that there was damage caused to the equipment during the shipping process, a claim should be filed with the carrier. Follow the "Reporting Visible Loss or Damage" or "Reporting Concealed Damage" procedures when filing a claim with the carrier.
Make a note of any loss or evidence of external damage on the freight bill or receipt, and have it signed by the carrier's agent. Failure to adequately describe such external evidence of loss or damage may result in the carrier refusing to honor a damage claim. The form required to file such a claim will be supplied by the carrier.
Concealed damage means damage which does not become apparent until the unit has been unpacked. The contents may be damaged in transit due to rough handling, even though the carton may not show external damage. If you discover damage after unpack- ing the unit, make a written request for an inspection by the carrier's agent, then file a claim with the carrier since such damage is most likely the carrier's responsibility.
After opening your shipment, an inventory of the parts should occur immediately. Check each item received in your shipment against the packing slip included with the shipment. If any items are missing, please notify Andrew Corporation immediately by contacting the Customer Service Center.
8 | Getting Started |