ATTO Technology 463-248-202 manual Troubleshooting, Answer

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Table 4-1. Troubleshooting

 

Problem

 

 

Corrective Action

 

 

 

 

 

 

Page extension does not

 

 

No power to AmpliCenter.

 

answer

 

 

 

 

Host system not passing call through to AmpliCenter.

 

 

 

 

 

 

 

 

 

 

 

 

Telephone Mode Selection Switch not set correctly for host telephone

 

 

 

 

system.

 

 

 

 

 

 

 

 

 

Ground start - Tip and Ring reversed.

 

 

 

 

 

 

Page extension answers, but

 

 

Audio signal not reaching speakers. Check wiring at controller. Verify

 

page is not heard

 

 

Page Accessed LED is on.

 

 

 

 

 

 

 

 

 

Low volume. Adjust music output levels on AmpliCenter.

 

 

 

 

 

 

Background music cannot be

Input level not set correctly. Adjust input level on AmpliCenter.

 

heard

 

 

 

 

 

No power to music source. Verify power is on.

 

 

 

 

 

 

 

 

 

 

 

 

 

Radio off station. Adjust tuner.

 

 

 

 

 

 

 

 

 

Most likely music input wires crossed, with signal grounded out.

 

 

 

 

 

 

Distorted, garbled, or raspy

 

 

Failed AmpliCenter. Return for repair.

 

sound from all speakers

 

 

 

 

 

Music input level too high. Turn down.

 

connected to AmpliCenter

 

 

 

 

 

 

 

 

 

 

Shorted circuited speaker leads. Separate.

 

 

 

 

 

 

 

 

 

Speaker transformer failed too short. Replace.

 

 

 

 

 

 

Green power LED off

 

 

AC outlet receptacle is not live.

 

 

 

 

 

 

 

 

 

Power cord is loose.

 

 

 

 

 

 

 

 

 

Failed AmpliCenter. Return unit for repair.

 

 

 

 

 

 

Page access LED won’t go off

 

 

Page VOX too sensitive. Adjust.

 

 

 

 

 

 

 

 

 

C1 lead inadvertently grounded. If loop start or ground start, check that

 

 

 

 

only 2 wires (Tip and Ring) are connected by the modular plug cord.

4-4Maintenance and Customer Support

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Contents PagePac Plus AmpliCenter Trademarks Overview N t e n t sInstalling the Hardware B l es Controls and Indicators, Terminals and ConnectorsFigures Overview ContentsHow to Use This Guide About This GuideBefore You Start Installation Steps Installation StepsPagePac Plus Connectivity Chart Connectivity ChartLoop 600 Ω PagePac Plus Connectivity Chart ContinuationReference Materials Product Safety LabelsHow to Comment on This Guide TerminologyShipping Container Contents Ordering Information PagePac Plus AmpliCenter Features and CapabilitiesAmpliCenter Specifications SpecificationsHardware Configuration Power Circuit ProtectionMounting Universal Approvals Controls and Indicators, Terminals and ConnectorsControls and Indicators, Terminals and Connectors Auxiliary Equipment Installing the Hardware Additional Safety Instructions for Installation Personnel Important Safety InformationAmpliCenter without Controller, with Series AmpliCenters Example System Setup Amplicenter Interface with ControllerController Series AmpliCenters, without Controller Tools Required Mounting PagePac Plus AmpliCenterFront Detail Speaker Run Method Connecting SpeakersTelephone System Interface Telephone Mode Switch10Installing the Hardware Connection to AmpliCenter Music Input Connections Music Source InterfaceSystem Testing Apply AC PowerAudio Paging Zones Dtmf digit Maintenance and Customer Support Case of Difficulty Power Failure Operation Common ProblemsTroubleshooting Answer TroubleshootingAmpliCenter Electrical Block Digram Electrical Block DiagramFCC Statement Part Radio Frequency Interference FCC Statement and Warranty Information2FCC Statement and Warranty Information Installation and Maintenance Information Feedback Form How are we doing? FCC D exRack mounted hardware Diagram AT&T