Manuals / Apex Digital / Lawn and Garden / Portable Generator

Apex Digital 5708009-C manual Troubleshooting Procedures, AC On LED not Lit, Alarm LED Lit

Models: 5708009-C

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TROUBLESHOOTING PROCEDURES

Advanced Energy®

7.Is the Power Limit LED lit?

–If yes, then refer to “Power Limit LED is Lit” on page 6-5.

–If no, your unit is operating properly and delivering the requested power level.

–If you are still experiencing any issues with the questions you have just gone through, call “AE Customer Support” on page 6-11.

TROUBLESHOOTING PROCEDURES

The following section describes the procedures involved in troubleshooting. Use this section to help you identify what the LEDs described are. If you are looking for a more in depth troubleshooting details, see “Troubleshooting Questions” on page 6-3.

AC On LED not Lit

When the AC On LED is not lit, see Electrical Specifications on page 3-5. There also may be an external line fault. Check input voltage and circuit breaker specifications in “Electrical Specifications” on page 3-5. After correcting, send an RF Off command to reset the unit. If this does not work see “Troubleshooting Questions” on page 6-3.

Alarm LED Lit

When Alarm LED is lit, this means a error has been detected. This is be caused by a fault which creates an error code (Table 6-1. on page 6-7). Call AE Global Support if you have any questions regarding this.

Overtemp LED on Solid

When the Overtemp LED is on solid, the internal cold plate temperature has exceeded the allowable limit. When LED is solid, the output is disabled. The Overtemp and Alarm LEDs latch on until the cold plate temperature falls below the warning temperature level.

To avoid this condition, make sure the unit is receiving proper cooling as outlined in the Coolant Specifications section. See “Cooling Specifications” on page 3-10.

Overtemp LED is Flashing

When flashing, this indicator shows that the internal cold plate temperature is approaching the shutdown limit. This state does not affect RF output.

Take precautions by ensuring that the unit receiving proper cooling as outlined in the Coolant Specifications Section. See Table 3-5. on page 3-10.

6-4

5708009-C

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Apex Digital 5708009-C manual Troubleshooting Procedures, AC On LED not Lit, Alarm LED Lit, Overtemp LED on Solid

Contents

GDTWCT #RGZ6/GPGTCVQTVQM9 MANUALPage 5708009-C 7UGT/CPWCN#RGZTMGPGTCVQT VQM9 Trademarks Chapter 1. Introduction Table of ContentsChapter 3. Specifications Chapter 2. TheoryCommand Status Response CSR Codes-RS-232, AE Bus Host Chapter 4. Interfaces and IndicatorsChapter 5. Installation, Setup, and Operation Chapter 6. Troubleshooting and Customer Support Advanced Energy 5708009-CList of Figures Advanced Energy 5708009-CList of Tables Advanced Energy 5708009-CIntroduction USING THIS MANUAL TO FIND INFORMATION FOR YOUR GENERATORUnderstanding PIN Numbers and Apex Configuration READ THIS SECTIONUsing the PIN to Locate Information in the Manual Figure 1-1. Serial number identification tagUsing the PIN to Identify Apex Options Figure 1-2. Example configuration noteOptions, Descriptions, and Cross-References Table 1-1. Apex PIN Positions and Associated OptionsApex Feature Options, Descriptions, and Cross-References Table 1-1. Apex PIN Positions and Associated Options ContinuedApex Feature Options, Descriptions, and Cross-References Apex FeatureTable 1-1. Apex PIN Positions and Associated Options Continued Options, Descriptions, and Cross-References Apex FeatureTable 1-1. Apex PIN Positions and Associated Options Continued Options, Descriptions, and Cross-References Apex FeatureTable 1-1. Apex PIN Positions and Associated Options Continued Table 1-1. Apex PIN Positions and Associated Options Continued INTERPRETING THE MANUAL AND UNIT LABELSType Conventions Icons Symbols The following symbols could appear on labels on your unitApex 1 to 5.5 kW Generator Capacitor charge Hazardous Voltage Short circuit protectedHigh voltage Protective earth ground Earth ground CE label 5708009-CSAFETY PRODUCT SAFETY/COMPLIANCETable 1-2. Electromagnetic Compatibility EMC Table 1-3. SafetyDirectives and Standards Certain options of this product are certified by CertificationEMC measurements verified by TÜV Product Services Canadian Standards Association CSA NRTL/CINSTALLATION REQUIREMENTS Conditions of Use FUNCTIONAL DESCRIPTION TheoryGENERAL DESCRIPTION RegulationGrounding InterlockOptional Water Solenoid ProtectionMeasure Figure 2-1. Theory of operation block diagramTable 2-1. Block Diagram Explanation Advanced Energy 5708009-CSpecifications PHYSICAL SPECIFICATIONSDescription Table 3-1. Physical SpecificationsPIN Option-Specification RF output connector Table 3-1. Physical Specifications ContinuedAC power input connector RF Connector locationWater control connectors Table 3-1. Physical Specifications ContinuedPIN Option-Specification connectorTable 3-2. Input Power Specifications ELECTRICAL SPECIFICATIONSInput Power Specifications Table 3-1. Physical Specifications ContinuedTable 3-3. Output Specifications Output Electrical SpecificationsTable 3-2. Input Power Specifications Continued Description Table 3-3. Output Specifications ContinuedPIN Option and Specification Output power regulation accuracy Table 3-3. Output Specifications ContinuedPIN Option and Specification DescriptionTable 3-3. Output Specifications Continued Other Electrical SpecificationsTable 3-4. Other Electrical Specifications Table 3-5. Cooling Specification COOLING SPECIFICATIONSTable 3-4. Other Electrical Specifications Continued TemperatureContaminates Table 3-5. Cooling Specification ContinuedHeat removal Flow GPM Graphical Representations of Flow RateFigure 3-1. Flow Rate vs. Pressure Drop PSI , y xn3013 Figure 3-2. Water flow vs. Inlet Temperature5513 1513Table 3-7. Environmental Specifications ENVIRONMENTAL SPECIFICATIONSTable 3-6. Climatic Specifications OvervoltageInterfaces and Indicators 25-Pin Apex Standard User Port Figure 4-1. User Port connector 25 Pin APEX StandardAPEX USER PORT OPTIONS PIN DESCRIPTIONS FOR THE 25-PIN USER PORT SATISFYING MINIMAL REQUIREMENTS FOR THE 25-PIN USER PORTINTERFACE CABLING REQUIREMENTS FOR 25-PIN USER PORT Table 4-1. User Port 25-Pin APEX Standard Pin Descriptions TypeSETPOINT Table 4-1. User Port 25-Pin APEX Standard Pin Descriptions ContinuedRF PWR ON DC BIAS/POWER SignalSignal Table 4-1. User Port 25-Pin APEX Standard Pin Descriptions ContinuedTable 4-1. User Port 25-Pin APEX Standard Pin Descriptions Continued SignalSignal ReturnTable 4-1. User Port 25-Pin APEX Standard Pin Descriptions Continued SignalSignal ReturnSignal WIRING DIAGRAMS FOR THE STANDARD 25-PIN USER PORTSignal Table 4-1. User Port 25-Pin APEX Standard Pin Descriptions ContinuedAdvanced Energy Wiring Diagram 4-1. Forward/Load power monitor pins 3 andWiring Diagram 4-2. RFL PWR monitor pins 2 and 4-10Apex 1 to 5.5 kW Generator Wiring Diagram 4-3. Setpoint pins 5 andWiring Diagram 4-4. DC Bias Input pins 7 and 5708009-CAdvanced Energy Wiring Diagram 4-5. RF Power On pins 4 andWiring Diagram 4-6. DC Bias/Power Regulation pins 6 and 4-12Apex 1 to 5.5 kW Generator Wiring Diagram 4-7. FWD/Load Power Regulation pins 8 andWiring Diagram 4-8. Setpoint Status pins 14 and 5708009-CAdvanced Energy Wiring Diagram 4-9. Overtemp pins 22 andWiring Diagram 4-10. DC Bus OK pins 24 and 4-14Apex 1 to 5.5 kW Generator Wiring Diagram 4-11. CEX Lock pins 12 andWiring Diagram 4-12. Interlock Loop pins 10 and 5708009-CWiring Diagram 4-13. +15 Vdc pins 13 and 15-Pin User Port Exclusive-Option DINTERFACE CABLING REQUIREMENTS FOR OPTION D USER PORT Figure 4-2. User port connector 15 Pin Exclusive for configuration DSATISFYING MINIMAL REQUIREMENTS FOR OPTION D 15-PIN USER PORT PIN DESCRIPTIONS FOR OPTION D USER PORT reference Signal WIRING DIAGRAMS FOR OPTION D 15-PIN USER PORTSignal ReturnApex 1 to 5.5 kW Generator Wiring Diagram 4-14. Forward/Load Power monitor pins 3 andWiring Diagram 4-15. Reflected power monitor pins 2 and 5708009-CAdvanced Energy Wiring Diagram 4-16. Forward/Load Power setpoint pins 5 andWiring Diagram 4-17. RF power enable pins 4 and 4-22Apex 1 to 5.5 kW Generator Wiring Diagram 4-18. RF on status pins 7 andWiring Diagram 4-19. Power limit status pins 1 and 5708009-CAdvanced Energy Wiring Diagram 4-20. External bias pins 8 andWiring Diagram 4-21. RF on bias pins 9 and 4-24Apex 1 to 5.5 kW Generator Wiring Diagram 4-22. FWD/LOAD Power Regulation pins 13 andWiring Diagram 4-23. Interlock pins 11 and 5708009-CFigure 4-3. User Port connector 15 pin exclusive for Configuration E 15-Pin User Port Exclusive-Option EPIN DESCRIPTION FOR OPTION E USER PORT SATISFYING MINIMAL REQUIREMENTS FOR OPTION E 15-PIN USER PORTINTERFACE CABLING REQUIREMENTS FOR OPTION E USER PORT Apex 1 to 5.5 kW Generator+24V User Provided REFLECTED POWERPOWER MONITOR MONITORReturn SignalSignal NameReturn SignalSignal NameReturn SignalSignal NameSignal WIRING DIAGRAMS FOR OPTION E USER PORTSignal ReturnApex 1 to 5.5 kW Generator Wiring Diagram 4-24. DeviceNet LEDs pins 1,10,13,14 andWiring Diagram 4-25. Reflected power monitor pins 2 and 5708009-CAdvanced Energy Wiring Diagram 4-26. Forward/Load Power Monitor pins 3 andWiring Diagram 4-27. RF Power Enable pin 4 and 4-34Apex 1 to 5.5 kW Generator Wiring Diagram 4-28. Forward/Load Power Setpoint pins 5 andWiring Diagram 4-29. RF on status pins 7 and 5708009-CAdvanced Energy Wiring Diagram 4-30. +15 Vdc pins 9 andWiring Diagram 4-31. Interlock pins 11 and 4-36RS-232, AE Bus Host port option APEX HOST PORT OPTIONSHost Port-RS-232 With AE Bus Figure 4-4. RS-232, AE Bus Host port connector To Connect the Computer to the Apex unitTable 4-4. RS-232, AE Bus Host Port Pin Descriptions RS-232, AE BUS HOST PORT CABLING REQUIREMENTSCOMMUNICATING THROUGH THE RS-232, AE BUS HOST PORT AE BUS PROTOCOL Figure 4-5. Graphic representation of a RS-232, AE Bus message packetOptional Length Byte CommandHeader Data Data BytesFigure 4-6. AE Bus communications transaction ChecksumCREATING AN IDEAL COMMUNICATIONS TRANSACTION HOST/APEX COMMUNICATIONS TRANSACTION EXAMPLE Table 4-5. CSR Codes for RS-232, AE Bus Host COMMAND STATUS RESPONSE CSR CODES-RS-232, AE BUS HOSTFigure 4-7. AE Bus communications transaction example ValueTable 4-5. CSR Codes for RS-232, AE Bus Host COMMAND SET FOR THE RS-232, AE BUS HOST PORTTable 4-6. Host Port Commands for RS-232 with AE Bus Host Datatimer Table 4-6. Host Port Commands for RS-232 with AE Bus ContinuedCommand Number oftimeout Table 4-6. Host Port Commands for RS-232 with AE Bus ContinuedCommand Number ofNumber of Table 4-6. Host Port Commands for RS-232 with AE Bus ContinuedCommand Number ofTable 4-6. Host Port Commands for RS-232 with AE Bus Continued CommandTable 4-6. Host Port Commands for RS-232 with AE Bus Continued CommandNumber of Table 4-6. Host Port Commands for RS-232 with AE Bus ContinuedCommand Number ofTable 4-6. Host Port Commands for RS-232 with AE Bus Continued CommandTable 4-6. Host Port Commands for RS-232 with AE Bus Continued CommandTable 4-6. Host Port Commands for RS-232 with AE Bus Continued Commandoutput Table 4-6. Host Port Commands for RS-232 with AE Bus Continuedoutput on Number of Table 4-6. Host Port Commands for RS-232 with AE Bus ContinuedCommand Number of219 Returns the condensed snapshot of generator dataTable 4-6. Host Port Commands for RS-232 with AE Bus Continued snapshot of Host Port-ProfibusTable 4-6. Host Port Commands for RS-232 with AE Bus Continued cont’dAE PROFIBUS PROTOCOL Figure 4-8. Host port connector with ProfibusTable 4-7. Profibus Host Port Pins Table 4-7. Profibus Host Port Pins Setting the Network Address with the Profibus DIP SwitchProfibus Type Files GSD Files Profibus Termination Profibus Master Reset CommandProfibus Watch Dog Timer Profibus Baud RateProfibus-Specific Errors Profibus Data ConsistencyTable 4-9. Configuration of Profibus Upload Packet Inbytes PROFIBUS/APEX SOFTWARE COMMANDSTable 4-8. Configuration of Download Bytes Outbytes Profibus Download PacketByte Table 4-10. Upload Status BytesTable 4-9. Configuration of Profibus Upload Packet Inbytes Description4-65 Apex 1 to 5.5 kW Generator5708009-C PROFIBUS COMMAND SET Table 4-11. Profibus Host Port Commandsallowable Table 4-11. Profibus Host Port Commands Continuedlife Description Table 4-11. Profibus Host Port Commands ContinuedCommand Number ofDescription Table 4-11. Profibus Host Port Commands ContinuedCommand Number ofDescription Table 4-11. Profibus Host Port Commands ContinuedCommand Number ofDescription Table 4-11. Profibus Host Port Commands ContinuedCommand Number ofHost Port-DeviceNet Figure 4-9. DeviceNet connectorTable 4-12. Host Port DeviceNet Pins Table 4-12. Host Port DeviceNet Pins DEVICENET INTERFACE CHARACTERISTICSTable 4-13. DeviceNet Voltage Ranges CANHDevicenet Module Status LED DEVICENET ROTARY SWITCHES BAUD RATE AND ADDRESSINGDEVICENET CONTROL PANEL LEDS Figure 4-10. DeviceNet control panelTable 4-15. Network Status LED Devicenet Network Status LEDTable 4-14. MOD Status LED DEVICENET OPERATION Table 4-15. Network Status LED ContinuedDeviceNet Response Message DeviceNet Poll Command MessageTable 4-16. Poll Command Message Table 4-17. Response Message BytePOWER LIMIT APEX STATUS INDICATORS LEDSTable 4-18. LED Status Indicators AC ONALARM Table 4-18. LED Status Indicators ContinuedAPEX PANEL ILLUSTRATIONS OVERTEMPUser port connector varies Circuit breaker optional Figure 4-11. Front PanelLED status indicators may be absent or on the rear panel Host port connectorOutput connector varies may be on front panel Figure 4-12. Rear panelLED status indicators may be absent or on the rear panel Advanced EnergyUnpacking Installation, Setup, and OperationINSTALLING THE GENERATOR GroundingSpacing Requirements Do not attempt to turn on power until the generator is grounded5708009-C Figure 5-1. Apex dimensionsApex 1 to 5.5 kW Generator Mounting the Generator Connecting Cooling WaterInstalling the Optional Water Control To Connect Cooling WaterFigure 5-3. Optional water solenoid connector Connecting Output PowerFigure 5-2. Water control connector Table 5-1. Water Control Connector PinsConnecting Input Power Figure 5-4. Output connectorODU CONNECTOR Table 5-2. ODU Pin Descriptions Figure 5-5. ODU input connectorNONTERMINATED, FOUR-CONDUCTOR PIGTAIL 1 Phase black 2 Phase black 3 Phase black HARTING TYPE HAN-Q CONNECTORTable 5-3. Nonterminated, Four-Conductor Pin Descriptions Ground Green or Green/yellow stripeTable 5-4. Harting Type Han-Q Pin Descriptions Connecting I/O and Auxiliary ConnectorsFigure 5-6. Harting type Han-Q connector TO CONTROL THE GENERATOR THROUGH A USER PORT TO CONTROL THE GENERATOR THROUGH A HOST PORTTO USE THE COMMON EXCITER CEX FEATURE OPTIONAL FIRST TIME OPERATIONUNDERSTANDING AND SETTING UP PULSING OUTPUT NORMAL OPERATIONPulsing option Enabling and Setting PulsingUnderstanding Pulsing Checks with the Power Off Troubleshooting and Customer SupportTROUBLESHOOTING GUIDE 6. Ensure ground connections are adequate and secure 1. Is the AC On LED lit? Troubleshooting Questions2. Is the Alarm LED lit? 3. Is the Overtemp LED flashing?AC On LED not Lit TROUBLESHOOTING PROCEDURESAlarm LED Lit Overtemp LED on SolidRF ON LED Flashing Power Limit LED is LitInterlock LED is not Lit External Load Checks - Open/Short RF Output Path Error Code ERROR CODESTable 6-1. Error Code Table Error Code DescriptionE012 Table 6-1. Error Code Table ContinuedE011 E016Error Code Description Table 6-1. Error Code Table ContinuedError Code SolutionError Code Description Table 6-1. Error Code Table ContinuedError Code SolutionTable 6-1. Error Code Table Continued AE CUSTOMER SUPPORTTable 6-2. Global Support Locations E105RETURNING UNITS FOR REPAIR Table 6-2. Global Support Locations ContinuedWARRANTY Authorized ReturnsWarranty Statement 4-21 SymbolsNumerics 4-224-13 command data data bytes 4-41 header optional length bytefiling a claim 4-391 VSWR loads 1 VSWR loads4-32 4-32terminal pin descriptions non-terminated 3m and 12’ pigtail 4-264-16 authorized returns returning units 6-13 statement