Manuals / Apex Digital / Lawn and Garden / Portable Generator

Apex Digital 5708009-C manual Returning Units For Repair, 2. Global Support Locations Continued

Models: 5708009-C

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Table 6-2.Global Support Locations (Continued)

Advanced Energy®

Table 6-2.Global Support Locations (Continued)

Office	Telephone

AE, GmbH	Phone: 49.711.77927.0
Raiffeisenstrasse 32	Fax: 49.711.7778700
70794 Filderstadt
(Bonlanden) Germany

AE, Japan KK	Phone: 81.3.32351511
TOWA Edogawabashi	Fax: 81.3.32353580
Bldg. 347 Yamabuki-cho
Shinjuku-ku, Tokyo Japan

AE, Korea Ltd.	Phone: 82.31.705.1200
Gongduk Building, 4th floor	Fax: 82.31.705.276
272-6 Seohyun-Dong,
Bundang-Gu, Sungam Si
Kyunggi, 463-050 Korea

AE, United Kingdom	Phone: 44.1869.320022
Unit 5, Minton Place,	Fax: 44.1869.325004
Market Court, Victoria Road
Bicester, Oxon OX6 7QB UK

AE, Taiwan, Ltd.	Phone: 886-2-82215599
10F-6, No. 110, Chung Shan Rd.	Fax: 886-2-82215050
Sec. 3, Chungho City, Taipei
Hsien
Taiwan 235

AE, China	Phone: 86-755-3867986
Rm. 910 Anhui Building,	Fax: 86-755-3867984
No. 6007 Shennan Road,
Shenzhen, China 518040

RETURNING UNITS FOR REPAIR

Before returning any product for repair and/or adjustment, first follow all troubleshooting procedures. If, after following these procedures, you still have a problem or if the procedure instructs you to, call AE Customer Support and discuss the problem with a representative. Be prepared to give the model number and serial number of the unit as well as the reason for the proposed return. This consultation call allows Customer Support to determine whether the problem can be corrected in the field or if the unit needs to be returned. Such technical consultation is always available at no charge.

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5708009-C

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Apex Digital 5708009-C manual Returning Units For Repair, 2. Global Support Locations Continued

Contents

GDTWCT #RGZ6/GPGTCVQTVQM9 MANUALPage #RGZTMGPGTCVQT VQM9 7UGT/CPWCN5708009-C Trademarks Chapter 1. Introduction Table of ContentsChapter 3. Specifications Chapter 2. TheoryChapter 5. Installation, Setup, and Operation Chapter 4. Interfaces and IndicatorsCommand Status Response CSR Codes-RS-232, AE Bus Host Chapter 6. Troubleshooting and Customer Support Advanced Energy 5708009-CList of Figures Advanced Energy 5708009-CList of Tables Advanced Energy 5708009-CIntroduction USING THIS MANUAL TO FIND INFORMATION FOR YOUR GENERATORUnderstanding PIN Numbers and Apex Configuration READ THIS SECTIONUsing the PIN to Locate Information in the Manual Figure 1-1. Serial number identification tagUsing the PIN to Identify Apex Options Figure 1-2. Example configuration noteApex Feature Table 1-1. Apex PIN Positions and Associated OptionsOptions, Descriptions, and Cross-References Apex Feature Table 1-1. Apex PIN Positions and Associated Options ContinuedOptions, Descriptions, and Cross-References Table 1-1. Apex PIN Positions and Associated Options Continued Apex FeatureOptions, Descriptions, and Cross-References Table 1-1. Apex PIN Positions and Associated Options Continued Apex FeatureOptions, Descriptions, and Cross-References Table 1-1. Apex PIN Positions and Associated Options Continued Apex FeatureOptions, Descriptions, and Cross-References Type Conventions INTERPRETING THE MANUAL AND UNIT LABELSTable 1-1. Apex PIN Positions and Associated Options Continued Icons Symbols The following symbols could appear on labels on your unitApex 1 to 5.5 kW Generator Capacitor charge Hazardous Voltage Short circuit protectedHigh voltage Protective earth ground Earth ground CE label 5708009-CSAFETY PRODUCT SAFETY/COMPLIANCEDirectives and Standards Table 1-3. SafetyTable 1-2. Electromagnetic Compatibility EMC Certain options of this product are certified by CertificationEMC measurements verified by TÜV Product Services Canadian Standards Association CSA NRTL/CINSTALLATION REQUIREMENTS Conditions of Use FUNCTIONAL DESCRIPTION TheoryGENERAL DESCRIPTION RegulationGrounding InterlockOptional Water Solenoid ProtectionTable 2-1. Block Diagram Explanation Figure 2-1. Theory of operation block diagramMeasure Advanced Energy 5708009-CSpecifications PHYSICAL SPECIFICATIONSPIN Option-Specification Table 3-1. Physical SpecificationsDescription RF output connector Table 3-1. Physical Specifications ContinuedAC power input connector RF Connector locationWater control connectors Table 3-1. Physical Specifications ContinuedPIN Option-Specification connectorTable 3-2. Input Power Specifications ELECTRICAL SPECIFICATIONSInput Power Specifications Table 3-1. Physical Specifications ContinuedTable 3-2. Input Power Specifications Continued Output Electrical SpecificationsTable 3-3. Output Specifications PIN Option and Specification Table 3-3. Output Specifications ContinuedDescription Output power regulation accuracy Table 3-3. Output Specifications ContinuedPIN Option and Specification DescriptionTable 3-4. Other Electrical Specifications Other Electrical SpecificationsTable 3-3. Output Specifications Continued Table 3-5. Cooling Specification COOLING SPECIFICATIONSTable 3-4. Other Electrical Specifications Continued TemperatureHeat removal Table 3-5. Cooling Specification ContinuedContaminates Flow GPM Graphical Representations of Flow RateFigure 3-1. Flow Rate vs. Pressure Drop PSI , y xn1513 55133013 Figure 3-2. Water flow vs. Inlet TemperatureTable 3-7. Environmental Specifications ENVIRONMENTAL SPECIFICATIONSTable 3-6. Climatic Specifications OvervoltageInterfaces and Indicators APEX USER PORT OPTIONS Figure 4-1. User Port connector 25 Pin APEX Standard25-Pin Apex Standard User Port INTERFACE CABLING REQUIREMENTS FOR 25-PIN USER PORT SATISFYING MINIMAL REQUIREMENTS FOR THE 25-PIN USER PORTPIN DESCRIPTIONS FOR THE 25-PIN USER PORT Table 4-1. User Port 25-Pin APEX Standard Pin Descriptions TypeRF PWR ON Table 4-1. User Port 25-Pin APEX Standard Pin Descriptions ContinuedSETPOINT DC BIAS/POWER SignalSignal Table 4-1. User Port 25-Pin APEX Standard Pin Descriptions ContinuedTable 4-1. User Port 25-Pin APEX Standard Pin Descriptions Continued SignalSignal ReturnTable 4-1. User Port 25-Pin APEX Standard Pin Descriptions Continued SignalSignal ReturnSignal WIRING DIAGRAMS FOR THE STANDARD 25-PIN USER PORTSignal Table 4-1. User Port 25-Pin APEX Standard Pin Descriptions ContinuedAdvanced Energy Wiring Diagram 4-1. Forward/Load power monitor pins 3 andWiring Diagram 4-2. RFL PWR monitor pins 2 and 4-10Apex 1 to 5.5 kW Generator Wiring Diagram 4-3. Setpoint pins 5 andWiring Diagram 4-4. DC Bias Input pins 7 and 5708009-CAdvanced Energy Wiring Diagram 4-5. RF Power On pins 4 andWiring Diagram 4-6. DC Bias/Power Regulation pins 6 and 4-12Apex 1 to 5.5 kW Generator Wiring Diagram 4-7. FWD/Load Power Regulation pins 8 andWiring Diagram 4-8. Setpoint Status pins 14 and 5708009-CAdvanced Energy Wiring Diagram 4-9. Overtemp pins 22 andWiring Diagram 4-10. DC Bus OK pins 24 and 4-14Apex 1 to 5.5 kW Generator Wiring Diagram 4-11. CEX Lock pins 12 andWiring Diagram 4-12. Interlock Loop pins 10 and 5708009-CWiring Diagram 4-13. +15 Vdc pins 13 and 15-Pin User Port Exclusive-Option DSATISFYING MINIMAL REQUIREMENTS FOR OPTION D 15-PIN USER PORT Figure 4-2. User port connector 15 Pin Exclusive for configuration DINTERFACE CABLING REQUIREMENTS FOR OPTION D USER PORT PIN DESCRIPTIONS FOR OPTION D USER PORT reference Signal WIRING DIAGRAMS FOR OPTION D 15-PIN USER PORTSignal ReturnApex 1 to 5.5 kW Generator Wiring Diagram 4-14. Forward/Load Power monitor pins 3 andWiring Diagram 4-15. Reflected power monitor pins 2 and 5708009-CAdvanced Energy Wiring Diagram 4-16. Forward/Load Power setpoint pins 5 andWiring Diagram 4-17. RF power enable pins 4 and 4-22Apex 1 to 5.5 kW Generator Wiring Diagram 4-18. RF on status pins 7 andWiring Diagram 4-19. Power limit status pins 1 and 5708009-CAdvanced Energy Wiring Diagram 4-20. External bias pins 8 andWiring Diagram 4-21. RF on bias pins 9 and 4-24Apex 1 to 5.5 kW Generator Wiring Diagram 4-22. FWD/LOAD Power Regulation pins 13 andWiring Diagram 4-23. Interlock pins 11 and 5708009-CFigure 4-3. User Port connector 15 pin exclusive for Configuration E 15-Pin User Port Exclusive-Option EPIN DESCRIPTION FOR OPTION E USER PORT SATISFYING MINIMAL REQUIREMENTS FOR OPTION E 15-PIN USER PORTINTERFACE CABLING REQUIREMENTS FOR OPTION E USER PORT Apex 1 to 5.5 kW Generator+24V User Provided REFLECTED POWERPOWER MONITOR MONITORReturn SignalSignal NameReturn SignalSignal NameReturn SignalSignal NameSignal WIRING DIAGRAMS FOR OPTION E USER PORTSignal ReturnApex 1 to 5.5 kW Generator Wiring Diagram 4-24. DeviceNet LEDs pins 1,10,13,14 andWiring Diagram 4-25. Reflected power monitor pins 2 and 5708009-CAdvanced Energy Wiring Diagram 4-26. Forward/Load Power Monitor pins 3 andWiring Diagram 4-27. RF Power Enable pin 4 and 4-34Apex 1 to 5.5 kW Generator Wiring Diagram 4-28. Forward/Load Power Setpoint pins 5 andWiring Diagram 4-29. RF on status pins 7 and 5708009-CAdvanced Energy Wiring Diagram 4-30. +15 Vdc pins 9 andWiring Diagram 4-31. Interlock pins 11 and 4-36Host Port-RS-232 With AE Bus APEX HOST PORT OPTIONSRS-232, AE Bus Host port option Figure 4-4. RS-232, AE Bus Host port connector To Connect the Computer to the Apex unitCOMMUNICATING THROUGH THE RS-232, AE BUS HOST PORT RS-232, AE BUS HOST PORT CABLING REQUIREMENTSTable 4-4. RS-232, AE Bus Host Port Pin Descriptions AE BUS PROTOCOL Figure 4-5. Graphic representation of a RS-232, AE Bus message packetOptional Length Byte CommandHeader Data Data BytesCREATING AN IDEAL COMMUNICATIONS TRANSACTION ChecksumFigure 4-6. AE Bus communications transaction HOST/APEX COMMUNICATIONS TRANSACTION EXAMPLE Table 4-5. CSR Codes for RS-232, AE Bus Host COMMAND STATUS RESPONSE CSR CODES-RS-232, AE BUS HOSTFigure 4-7. AE Bus communications transaction example ValueTable 4-5. CSR Codes for RS-232, AE Bus Host COMMAND SET FOR THE RS-232, AE BUS HOST PORTTable 4-6. Host Port Commands for RS-232 with AE Bus Host Datatimer Table 4-6. Host Port Commands for RS-232 with AE Bus ContinuedCommand Number oftimeout Table 4-6. Host Port Commands for RS-232 with AE Bus ContinuedCommand Number ofNumber of Table 4-6. Host Port Commands for RS-232 with AE Bus ContinuedCommand Number ofTable 4-6. Host Port Commands for RS-232 with AE Bus Continued CommandTable 4-6. Host Port Commands for RS-232 with AE Bus Continued CommandNumber of Table 4-6. Host Port Commands for RS-232 with AE Bus ContinuedCommand Number ofTable 4-6. Host Port Commands for RS-232 with AE Bus Continued CommandTable 4-6. Host Port Commands for RS-232 with AE Bus Continued CommandTable 4-6. Host Port Commands for RS-232 with AE Bus Continued Commandoutput on Table 4-6. Host Port Commands for RS-232 with AE Bus Continuedoutput Number of Table 4-6. Host Port Commands for RS-232 with AE Bus ContinuedCommand Number ofTable 4-6. Host Port Commands for RS-232 with AE Bus Continued data219 Returns the condensed snapshot of generator snapshot of Host Port-ProfibusTable 4-6. Host Port Commands for RS-232 with AE Bus Continued cont’dTable 4-7. Profibus Host Port Pins Figure 4-8. Host port connector with ProfibusAE PROFIBUS PROTOCOL Profibus Type Files GSD Files Setting the Network Address with the Profibus DIP SwitchTable 4-7. Profibus Host Port Pins Profibus Termination Profibus Master Reset CommandProfibus Watch Dog Timer Profibus Baud RateProfibus-Specific Errors Profibus Data ConsistencyTable 4-9. Configuration of Profibus Upload Packet Inbytes PROFIBUS/APEX SOFTWARE COMMANDSTable 4-8. Configuration of Download Bytes Outbytes Profibus Download PacketByte Table 4-10. Upload Status BytesTable 4-9. Configuration of Profibus Upload Packet Inbytes Description5708009-C Apex 1 to 5.5 kW Generator4-65 PROFIBUS COMMAND SET Table 4-11. Profibus Host Port Commandslife Table 4-11. Profibus Host Port Commands Continuedallowable Description Table 4-11. Profibus Host Port Commands ContinuedCommand Number ofDescription Table 4-11. Profibus Host Port Commands ContinuedCommand Number ofDescription Table 4-11. Profibus Host Port Commands ContinuedCommand Number ofDescription Table 4-11. Profibus Host Port Commands ContinuedCommand Number ofTable 4-12. Host Port DeviceNet Pins Figure 4-9. DeviceNet connectorHost Port-DeviceNet Table 4-12. Host Port DeviceNet Pins DEVICENET INTERFACE CHARACTERISTICSTable 4-13. DeviceNet Voltage Ranges CANHDevicenet Module Status LED DEVICENET ROTARY SWITCHES BAUD RATE AND ADDRESSINGDEVICENET CONTROL PANEL LEDS Figure 4-10. DeviceNet control panelTable 4-14. MOD Status LED Devicenet Network Status LEDTable 4-15. Network Status LED DEVICENET OPERATION Table 4-15. Network Status LED ContinuedTable 4-16. Poll Command Message DeviceNet Poll Command MessageDeviceNet Response Message Table 4-17. Response Message BytePOWER LIMIT APEX STATUS INDICATORS LEDSTable 4-18. LED Status Indicators AC ONALARM Table 4-18. LED Status Indicators ContinuedAPEX PANEL ILLUSTRATIONS OVERTEMPUser port connector varies Circuit breaker optional Figure 4-11. Front PanelLED status indicators may be absent or on the rear panel Host port connectorOutput connector varies may be on front panel Figure 4-12. Rear panelLED status indicators may be absent or on the rear panel Advanced EnergyUnpacking Installation, Setup, and OperationINSTALLING THE GENERATOR GroundingSpacing Requirements Do not attempt to turn on power until the generator is groundedApex 1 to 5.5 kW Generator Figure 5-1. Apex dimensions5708009-C Mounting the Generator Connecting Cooling WaterInstalling the Optional Water Control To Connect Cooling WaterFigure 5-3. Optional water solenoid connector Connecting Output PowerFigure 5-2. Water control connector Table 5-1. Water Control Connector PinsConnecting Input Power Figure 5-4. Output connectorODU CONNECTOR NONTERMINATED, FOUR-CONDUCTOR PIGTAIL Figure 5-5. ODU input connectorTable 5-2. ODU Pin Descriptions 1 Phase black 2 Phase black 3 Phase black HARTING TYPE HAN-Q CONNECTORTable 5-3. Nonterminated, Four-Conductor Pin Descriptions Ground Green or Green/yellow stripeFigure 5-6. Harting type Han-Q connector Connecting I/O and Auxiliary ConnectorsTable 5-4. Harting Type Han-Q Pin Descriptions TO CONTROL THE GENERATOR THROUGH A USER PORT TO CONTROL THE GENERATOR THROUGH A HOST PORTTO USE THE COMMON EXCITER CEX FEATURE OPTIONAL FIRST TIME OPERATIONUNDERSTANDING AND SETTING UP PULSING OUTPUT NORMAL OPERATIONUnderstanding Pulsing Enabling and Setting PulsingPulsing option TROUBLESHOOTING GUIDE Troubleshooting and Customer SupportChecks with the Power Off 6. Ensure ground connections are adequate and secure 1. Is the AC On LED lit? Troubleshooting Questions2. Is the Alarm LED lit? 3. Is the Overtemp LED flashing?AC On LED not Lit TROUBLESHOOTING PROCEDURESAlarm LED Lit Overtemp LED on SolidInterlock LED is not Lit Power Limit LED is LitRF ON LED Flashing External Load Checks - Open/Short RF Output Path Error Code ERROR CODESTable 6-1. Error Code Table Error Code DescriptionE012 Table 6-1. Error Code Table ContinuedE011 E016Error Code Description Table 6-1. Error Code Table ContinuedError Code SolutionError Code Description Table 6-1. Error Code Table ContinuedError Code SolutionTable 6-1. Error Code Table Continued AE CUSTOMER SUPPORTTable 6-2. Global Support Locations E105RETURNING UNITS FOR REPAIR Table 6-2. Global Support Locations ContinuedWARRANTY Authorized ReturnsWarranty Statement 4-21 SymbolsNumerics 4-224-13 command data data bytes 4-41 header optional length bytefiling a claim 4-391 VSWR loads 1 VSWR loads4-32 4-32terminal pin descriptions non-terminated 3m and 12’ pigtail 4-264-16 authorized returns returning units 6-13 statement