Troubleshooting

Try the solutions suggested here first in order to avoid the cost of an unnecessary service call.

Your refrigerator will not operate

■Is the power supply cord unplugged? Plug into a grounded 3 prong outlet.

■Has a household fuse or circuit breaker tripped? Replace the fuse or reset the circuit breaker.

■Is the refrigerator or freezer control turned to the OFF position? See “Using the Controls.”

■Is the refrigerator defrosting? Recheck to see if the refrigerator is operating in 30 minutes. Your refrigerator will regularly run an automatic defrost cycle.

■Is the refrigerator not cooling? For models with digital controls, turn the unit OFF then ON again to reset. See “Using the Controls.” If this does not correct the problem, call for service.

The lights do not work

■Is the power supply cord unplugged? Plug into a grounded 3 prong outlet.

■Is a light bulb loose in the socket or burned out? See “Changing the Light Bulbs.”

■Is the dispenser light set to ON? The dispenser light will operate only when the levers are pressed. If you want the dispenser light to stay on continously, set the dispenser light to ON, or NIGHT LIGHT. See Style 2 in the “Water and Ice Dispensers” section.

■Is the dispenser light set to NIGHT LIGHT? If the dispenser is set to the NIGHT LIGHT mode, be sure the dispenser light sensor is not blocked. For more information, see Style 2 in the "Water and Ice Dispensers" section

NOTE: Style 2 dispenser lights are LEDs which should not need to be changed. If your dispenser lights are still not working, see the “Assistance or Service” section.

There is water in the defrost drain pan

■Is the refrigerator defrosting? The water will evaporate. It is normal for water to drip into the defrost pan.

■Is it more humid than normal? When it is humid, expect that the water in the defrost pan will take longer to evaporate.

The motor seems to run too much

■Is the room temperature hotter than normal? The motor will run longer under warm conditions. At normal room temperatures, expect your motor to run about 40% to 80% of the time. Under warmer conditions, it will run even more.

■Has a large amount of food just been added to the refrigerator? Adding a large amount of food warms the refrigerator. The motor normally will run longer to cool the refrigerator back down.

■Are the doors opened often? The motor will run longer when this occurs. Conserve energy by getting all items out at one time, keeping food organized, and closing the door as soon as possible.

■Are the controls not set correctly for the surrounding conditions? See “Using the Controls.”

■Are the doors not closed completely? Close the doors firmly. If they do not close completely, see “The doors will not close completely” later in this section.

■Are the condenser coils dirty? This prevents air transfer and makes the motor work harder. Clean the condenser coils. See “Cleaning.”

■Are the door gaskets not sealed all the way around? Contact a technician or other qualified person.

NOTE: Your new refrigerator will run longer than your old one due to its high-efficiency motor.

The refrigerator seems to make too much noise

■The sounds may be normal for your refrigerator. See “Normal Sounds.”

The ice maker is not producing ice or not enough ice

■Has the ice maker just been installed? Wait 72 hours for full ice production to begin. Once your refrigerator is cooled, the ice maker should produce 70 to 120 cubes every 24 hours.

■Is the freezer temperature cold enough to produce ice? Wait 24 hours after ice maker hookup for ice production. See “Using the Controls.”

■Is the ice maker switch in the OFF (right) position? Move ice maker switch to the ON (left) position. See “Ice Maker and Storage Bin/Bucket.”

■Is the water line shutoff valve to the refrigerator turned on? Turn on the water valve. See “Water Supply Connection.”

■Does the ice maker mold have water in it or has no ice been produced? Make sure your refrigerator has been connected to a water supply and the supply shutoff valve is turned on. See “Water Supply Connection.”

■Is an ice cube jammed in the ice maker ejector arm? Access the ice maker by depressing the ice sensor door on the upper left side of the freezer interior. While depressing the sensor door, lift the ice maker service door and remove the ice from the ejector with a plastic utensil. See “Ice Maker and Storage Bin/Bucket.”

■Has a large amount of ice just been removed? Allow 24 hours for ice maker to produce more ice.

■Are the controls set correctly? See “Using the Controls.”

■Is there a water filter installed on the refrigerator? The filter may be clogged or installed incorrectly. Check the filter installation instructions to ensure that the filter was installed correctly and is not clogged. If installation or clogging is not a problem, call a technician or other qualified person.

NOTE: If not due to any of the above, there may be a problem with the water line. Call for service.

Off-taste, odor or gray color in the ice

■Are the plumbing connections new, causing discolored or off-flavored ice? Discard the first few batches of ice.

■Have the ice cubes been stored too long? Throw old ice away and make a new supply.

■Does the freezer and ice storage bin/bucket need to be cleaned? See “Cleaning” or “Ice Maker and Storage Bin/ Bucket.”