Zephyr ZGE-E36AS, ZGE-E30AS Troubleshooting Procedures for Genova, Issue Cause What to do

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Troubleshooting

 

 

 

 

 

www.zephyronline.com

 

TROUBLESHOOTING PROCEDURES FOR GENOVA

 

 

 

Issue

Cause

What to do

 

 

After installation,

1.

The power source is not turned ON.

1.

Make sure the circuit breaker and the unit’s

 

 

the unit doesn’t

 

 

 

power is ON.

 

 

work.

 

 

 

 

 

 

2.

The power line and the cable locking connector

2.

Check the power connection with the unit is

 

 

 

 

 

 

 

is not connecting properly.

 

connected properly.

 

 

 

 

 

 

 

 

 

 

3.

The switch board and control board wirings are

3.

Make sure the wirings between the switch

 

 

 

 

disconnected.

 

board and control board are connected

 

 

 

 

 

 

properly.

 

 

 

4.

The wires on control board are loose.

4.

Make sure the wires on the control board are

 

 

 

 

 

 

connected properly.

 

 

 

5.

The switch board or control board is defective.

5.

Change the switch board or control board.

 

 

 

 

 

 

 

 

 

Light works,

1.

The blower is defective, possible seized.

1.

Change the blower.

 

 

but motor is not

 

 

 

 

 

 

2.

The thermally protected system detects if the

2.

The motor will function properly after the

 

 

turning.

 

 

 

motor is too hot to operate and shuts the motor

 

thermally protected system cool down.

 

 

 

 

 

 

 

 

 

down.

 

 

 

 

 

3.

Damaged capacitor.

3.

Change the capacitor.

 

 

 

 

 

 

 

 

 

 

4.

The blower wire is not connected.

4.

Make sure the blower wire is plugged into the

 

 

 

 

 

 

molex connector.

 

 

The unit is

1.

The blower is not secure in place.

1.

Tighten the blower screws in place.

 

 

vibrating.

 

 

 

 

 

 

2.

Damaged blower wheel.

2.

Change the blower.

 

 

 

 

 

 

3.

The hood is not secured in place.

3.

Check the installation of the hood.

 

 

 

 

 

 

 

 

 

The motor is

1.

Defective halogen bulb.

1.

Change the halogen bulb.

 

 

working, but the

 

 

 

 

 

 

2.

The light bulb is loose.

2.

Tighten the light bulb.

 

 

lights are not.

 

 

 

 

 

 

 

 

3.

The wires on the control board are loose.

3.

Make sure the wires on control board are

 

 

 

 

 

 

 

 

 

connected properly.

 

 

The hood is

1.

The hood might be hanging too high from the

1.

Adjust the distance between the cook top and

 

 

not venting out

 

cook top.

 

the bottom of the hood within 24” and 32”

 

 

properly.

 

 

 

range.

 

 

 

2.

Wind from opened windows or opened doors in

2.

Close all the windows and doors to eliminate

 

 

 

 

the surrounding area is affecting the ventilation

 

the outside wind fl ow.

 

 

 

 

of the hood.

 

 

 

 

 

3.

Blockage in the duct opening or duct work.

3.

Remove all the blocking from the duct work or

 

 

 

 

 

 

duct opening.

 

 

 

4.

The direction of duct opening is against the wind.

4. Adjust the duct opening direction.

 

 

 

 

 

 

 

 

 

 

5.

Using the wrong size of ducting.

5.

Change the ducting to correct size.

 

 

Metal fi lter is

1.

Mesh fi lter is loose.

1.

Change the mesh fi lter.

 

 

vibrating.

 

 

 

 

 

 

2.

Handle spring clip does not work properly

2.

Adjust the handle until the spring clip works

 

 

 

 

 

RF Remote

1.

Battery is dead

1.

Replace battery with type A23 12v

 

 

control does not

 

 

 

 

 

 

2.

Poor communication with the hood

2.

Remote control must be within 15 ft of hood

 

 

work

 

 

3.

RF remote lost communication with hood

3.

Reset hood and remote by switching power

 

 

 

 

 

 

 

 

 

off at the circuit breaker for 5 minutes. Place

 

 

 

 

 

 

remote on counter top near hood and switch

 

 

 

 

 

 

the circuit breaker back on.

 

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Contents Use, Care, and Installation Guide Page Table of Contents InstallationImportant Safety Notice Read and Save These InstructionsOperation List of Materials Parts not SuppliedInstallation Ducting Calculation Sheet Duct pieces Equivalent number Total Length x usedInstallation Installing the Hood DuctingInstallation Ducting Options Ducting Options ExampleInstallation Hood Specifications Top of hoodInstallation Preparing the Cabinet Open cabinet doors. Lift range hood and slide it through Installing the Hood Installation Hood Model Filters in Pkg ZGE all models Installation Ductless RecirculationRecirculating KIT Required if not Ducted Outside the Home Hood Model Qty to Order ZGE all modelsFeatures & Controls Touch Controls Speed SelectionReminder Filter CleanFeatures ReplaceFollow instructions below for replacing battery Remote Control FeaturesRemote Control Maintenance Control OptionalMaintenance Hood and Filter CleaningSurface Maintenance Maintenance Lights Replacing Light BulbsMaintenance Wiring Diagram Troubleshooting Procedures for Genova TroubleshootingIssue Cause What to do Optional Accessories List of Parts and AccessoriesReplacement Parts Description PART#Limited Warranty Guide d’utilisation, d’entretien et d’installation Page Table des matières Mise en garde de sécurité Lisez ET Conservez CES InstructionsFonctionnement Liste du matériel Installation Feuille de calcul pour le conduit d’aération Pièces de conduit Longueur Total Nombre utiliséHauteur de montage Conduit D’AÉRATIONInstallation Options pour le conduit d’aération Avertissement DE Risque D’INCENDIEInstallation Spécifications de la hotte Installation Installation de la hotte Installation Installation Installation de la hotte Installation Reprise d’air sans conduit Commandes Commandes à effleurement Commandes Indicateur de changement des filtres à charbon Page Commandes Commande à distance radioélectrique Des filtres et de la hotte Remplacement du filtre à tamisModèle de hotte No de pièce Quantité à Commander Entretien DES SurfacesRemplacement des ampoules Entretien LumièresEntretien Schéma de câblage Problème Cause Solution DépannageAccessoires optionnels Listes des pièces et des accessoiresPièces de remplacement Description No DE PièceGarantie limitée

ZGE-E36AS290, ZGE-E36AS, ZGE-E30AS290, ZGE-E30AS specifications

The Zephyr ZGE series, comprising models ZGE-E36AS, ZGE-E36AS290, ZGE-E30AS290, and ZGE-E30AS, represents a fusion of cutting-edge kitchen technology and sophisticated design, catering to culinary enthusiasts and home chefs alike.

The ZGE-E36AS is a standout model known for its powerful performance and sleek aesthetics. It features a robust ventilation system that effectively clears the air of smoke and odors while cooking. With a CFM rating of up to 800, it ensures that even the heaviest cooking sessions are met with efficient air circulation. The model includes LED lighting that illuminates the cooking surface, enhancing visibility during meal preparation.

The ZGE-E36AS290 takes this signature design a step further, equipped with advanced smart technology. This model supports Wi-Fi connectivity, allowing users to control the ventilation settings remotely via a dedicated app. It also features an intuitive touch control panel that simplifies operation and enables real-time monitoring and adjustments, making cooking easier and more efficient.

Moving on to the ZGE-E30AS290, this model is designed with versatility in mind. It boasts a compact form factor without sacrificing power. This range hood is ideal for kitchens with limited space, yet it provides an impressive 600 CFM extraction capability. Features such as a dishwasher-safe baffle filter and easy maintenance make the ZGE-E30AS290 a practical choice for any modern home.

Finally, the ZGE-E30AS is a classic solution that delivers reliability and performance. It incorporates a multi-speed fan system, allowing users to adjust the ventilation speed according to the cooking intensity. Its whisper-quiet operation ensures that ambient noise levels remain minimal, creating a serene cooking environment. Additionally, the model's stainless steel construction is not only aesthetically pleasing but also ensures durability and ease of cleaning.

Across all models, Zephyr emphasizes energy-efficient technology, promoting sustainability while enhancing kitchen functionality. The range is designed to blend seamlessly with various kitchen styles, from contemporary to traditional, ensuring they complement any interior design.

In summary, the Zephyr ZGE series is characterized by innovative technology, powerful ventilation, user-friendly features, and elegant designs. These models elevate the cooking experience, making them a valuable addition to any kitchen.
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