Service
Service
In the “What to do if …” section a number of malfunctions are listed that you can rectify yourself Look there first if a fault occurs.
Is it a technical fault?
If so, please contact your customer service centre. (You will find addres- ses and telephone numbers in the section “Customer Service Centres”.)
Always prepare in advance for the discussion. This will make diagnosis of the problem easier and also make it easier to decide if a customer service visit is necessary:
Please make a note of the following information as accurately as possible:
• What form does the fault take?
•Under what circumstances does the
fault occur?
Prior to the telephone call it is im- portant that you make a note of the following appliance code numbers that are given on the rating plate:
•PNC code (9 digits),
•S No code (9 digits).
We recommend that you record the code numbers here so that you al- ways have them to hand:
PNC . . . . . . . . .
S No . . . . . . . . .
When do you incur costs even during the warranty period?
•if you could have remedied the fault yourself using the fault table (see section “What do I do if ...”),
•if the customer service technician has to make several journeys be- cause he was not provided with all the relevant information before his visit and therefore, forexample, has to fetch spare parts. These multiple trips can be avoided if you prepare your phone call as descri- bed above.
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