Avoid Service Checklist | You may save the cost and inconvenience of an unnecessary service call by first | |||
reviewing this Checklist of commonly encountered problem situations. | ||||
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| You will be charged for a service call while the appliance is in warranty if the problem | |||
| is not caused by defective product workmanship or materials. | |||
| Your new appliance is a carefully engineered product. Many times, what appears | |||
| to be a reason to call service requires nothing more than a simple adjustment you | |||
| can easily make in your own home. | |||
OCCURRENCE | POSSIBLE CAUSE/SOLUTION |
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Range is not level. | Poor installation. To level range, refer to Leveling Guide,in the Installation Instructions. | |||
| When range is level, cooktop may appear out of alignment if countertop is not level. | |||
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| Weak, unstable floor. Be sure floor is level and can adequately support range. Contact | |||
| a carpenter to correct sagging or sloping floor. | |||
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| Kitchen cabinet misalignment may make range appear to be unlevel. Be sure cabinets | |||
| are square and have sufficient room for range clearance. |
Cannot move appliance easily. Appliance must be accessible for service.
Cabinets not square or are built in too tight. Contact a cabinet maker to correct the problem.
Contact builder or installer to make appliance accessible.
Carpeting interferes with range. Provide sufficient space so range can be lifted over carpet.
Entire range or oven does not operate.
Make sure cord/plug is tightly into outlet.
Service wiring is not complete. Contact your dealer, installing agent or authorized servicer.
Power outage. Check house lights to be sure. Call your local electric company for service.
*Oven control beeps and displays F1, F3 or F9.
Electronic control has detected a fault condition. Push CLEAR to clear the display and stop beeping. Program oven again. If fault recurs, record fault number. Push CLEAR and contact an authorized servicer.
Oven and/or cooktop lights does not work. Replace or tighten bulb. See “Changing Oven Light” in this Guide for instructions.
Surface unit does not heat. | Element not making contact in block. Follow instructions under "Surface Elements | |
| and Drip Bowls" in the General Cleaning section. | |
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| No power to the appliance. Check steps under “Entire Range or Oven Does Not Operate” | |
| in this Avoid Service Checklist. | |
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| Incorrect control setting. Make sure the correct control is on for the surface unit to be | |
| used. | |
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Scratches or abrasion on cooktop surface. | Coarse particules such as salt and sand between cooktop and utensils can cause | |
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| scratches. Be sure cooktop surface and bottoms of utensils are clean before usage. Small | |
| scratches do not affect cooking and will become less visible with time. | |
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| Cleaning materials not recommended for | |
| “To Clean the Glass Cooktop” section under General Cleaning. | |
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| Cookware with rough bottom has been used. Use smooth, | |
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Surface element too hot or not hot | Incorrect control setting. Make sure the correct control is on for the surface element to be | |
enough. | ||
used. | ||
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